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Best Inbound & Outbound Call Center Agencies in United States
Scale your phone-based support and sales with top inbound and outbound call center companies. Use our directory to filter providers by lead generation expertise, customer service focus, and global coverage. Every profile features verified ratings to ensure you evaluate true..
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59 Companies providing Inbound & Outbound Call Center
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Ann Arbor, United States
Get your workload under control with a dedicated virtual assistant who learns your business.Since 2014, Online VA Team has helped US businesses build dependable teams. Our college-educated teammates support customer service, executive and administrative assistance, bookkeepi..
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Services
Administrative Support
Core Service
Virtual Assistant
Core Service
Dedicated Virtual Assistants
Core Service
Technical Support
Core Service
Help Desk Support
Core Service
Multichannel Support
Web Design
Social Media Design
IT Help Desk
Executive Assistant
Email Inbox Management
Calendar Scheduling
Data Entry
Back-Office Support
Business Operations
Transcription
Inbound & Outbound Call Center
Live Chat Support
Email Support
Order Processing
Billing & Account Support
E-commerce Customer Support
Industries
Coaching
Construction
E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Home Services
Hospitality
Insurance
Legal
Media
Publishing
Real Estate
Region
United States
Languages
Overall Ratings
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United States
VCare Customers is an ISO-certified call center outsourcing company based in India, specializing in providing round-the-clock, cloud-based customer service solutions for businesses globally. With over five years of experience, they focus on building customer loyalty and trus..
Read more about Vcare Customers services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Live Chat Support
Email Support
Order Processing
Industries
Media
Home Services
Hospitality
E-commerce
Region
United States
India
Languages
English
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Synthesis is a BPO partner that helps businesses maximize their potential by providing efficient virtual support and back-end services. They offer customized solutions by integrating with a partner's culture and using intelligent innovation. Services span from Customer Servi..
Read more about Synthesis BPO services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Virtual Assistant
Administrative Support
Back-Office Support
Data Entry
Help Desk Support
Order Processing
Industries
Hospitality
Real Estate
E-commerce
Region
India
United States
Languages
English
Lahore, Pakistan
HiredSupport is a top customer service outsourcing and BPO company that provides flexible support through Onshore (USA), Nearshore (bilingual English + Spanish), and Offshore models for cost-efficiency and 24/7 coverage. Their services cover all channels, from Live Chat and..
Read more about Hired Support services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Technical Support
Core Service
Help Desk Support
Core Service
Back-Office Support
Core Service
Data Entry
Core Service
Virtual Assistant
Lead Generation
Social Media Management
Industries
E-commerce
Region
Pakistan
United States
Languages
English
Spanish
United States
AnswerHero is a 24/7/365 live answering service and Virtual Receptionist solution offering a powerful hybrid model that utilizes both human and AI receptionists. The company serves a diverse range of industries, including Legal, Healthcare (HIPAA Compliant), Real Estate, and..
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Services
Inbound & Outbound Call Center
Core Service
Customer Support
Core Service
Virtual Assistant
Core Service
Live Chat Support
Email Support
Help Desk Support
Calendar Scheduling
Industries
Legal
Healthcare
Real Estate
Home Services
Hospitality
Media
Region
United States
Honduras
El Salvador
Languages
English
United States
Valoroo provides expert offshoring and nearshoring solutions, focusing on reimaging global talent by integrating the right people, processes, and technology. They deliver tailored BPO services and back-office support from teams based in the Philippines, Belize, and Mexico. V..
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Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Back-Office Support
Core Service
Business Operations
Core Service
Technical Support
Core Service
Data Entry
IT Help Desk
Software Development
Lead Generation
Region
United States
Philippines
Languages
English
Phoenix, United States
Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant),..
Read more about Nexa services and insights
Services
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Lead Generation
Core Service
Order Processing
Core Service
Customer Support
Core Service
Virtual Assistant
Calendar Scheduling
Email Support
Help Desk Support
Multichannel Support
Back-Office Support
Industries
Home Services
Healthcare
Legal
Real Estate
E-commerce
Finance & Accounting
Insurance
Region
United States
Languages
English
United States
Sempull offers a 360° Digital Marketing and Bilingual Call Center service designed to simplify online business growth. They provide a complete formula for selling online, combining digital marketing services (website creation, Google Ads, social media positioning) with 24/7..
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Services
Inbound & Outbound Call Center
Core Service
Customer Support
Core Service
Virtual Assistant
Core Service
Social Media Management
Lead Generation
Industries
Legal
Insurance
Home Services
Real Estate
E-commerce
Education
Finance & Accounting
Healthcare
Region
United States
Languages
English
United States
SAS is a national call center and outsourcing provider offering 24/7/365 live customer support and telephone answering services. Founded in 1985 and based in the US, it serves thousands of businesses across over 40 industries. The service focuses on lead capture, appointment..
Read more about Specialty Answering Service services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Order Processing
Core Service
Help Desk Support
Lead Generation
Back-Office Support
Industries
Healthcare
Legal
Real Estate
Construction
Education
Region
United States
Languages
English
United States
Virtudesk provides skilled Virtual Assistants (VAs) with a strong focus on Social Media Management, Digital Marketing, and Operational Support across a variety of industries (Real Estate, Accounting, Legal, Healthcare). They aim to be a client's partner in business efficienc..
Read more about Virtudesk services and insights
Services
Virtual Assistant
Core Service
Administrative Support
Core Service
Executive Assistant
Core Service
Calendar Scheduling
Core Service
Data Entry
Core Service
Back-Office Support
Core Service
Business Operations
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Email Inbox Management
Core Service
Live Chat Support
Email Support
Lead Generation
Social Media Management
Content Marketing
Email Marketing
Video Marketing
Graphic Design
Video Editing & Motion Graphics
Technical Support
Help Desk Support
Industries
Real Estate
Healthcare
Finance & Accounting
HR & Recruiting
Education
Insurance
Legal
Media
Region
United States
Languages
English
United States
Fusion CX is a global BPM (Business Process Management) company and Certified Minority Business Enterprise, offering complex, integrated, and multilingual Customer Experience (CX) solutions across 15 countries. They support 28 languages, combining advanced AI-powered technol..
Read more about Fusion CX services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Order Processing
Core Service
Back-Office Support
Core Service
Multichannel Support
Help Desk Support
Email Support
Live Chat Support
Industries
Healthcare
Finance & Accounting
Insurance
E-commerce
Hospitality
Region
United States
Languages
Multilingual
Australia
Acquire Intelligence, formerly known as Acquire BPO, is a global business process outsourcing (BPO) and AI solutions provider that delivers high-performance and innovative services across 15 worldwide locations. The company focuses on transforming businesses intelligently th..
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Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Back-Office Support
Core Service
Technical Support
Core Service
IT Help Desk
Core Service
Cloud Computing
Core Service
Cybersecurity
Core Service
IT Consulting
Core Service
Data Entry
Administrative Support
Business Operations
Email Support
Live Chat Support
Industries
Finance & Accounting
Region
Australia
United States
Philippines
Dominican Republic
Languages
English
Las Vegas, United States
123Employee is a large Business Process Outsourcing (BPO) company founded in 2006 with a mission to make outsourcing affordable for small and medium-sized businesses globally. They specialize in providing dedicated, full-time offshore Virtual Assistants (VAs) and offer compr..
Read more about 123 Employee services and insights
Services
Virtual Assistant
Core Service
Dedicated Virtual Assistants
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Back-Office Support
Social Media Management
Content Marketing
Video Marketing
Administrative Support
Email Inbox Management
Calendar Scheduling
Data Entry
Industries
Real Estate
E-commerce
Media
Home Services
Hospitality
Region
United States
Languages
English
United States
Berkshire Receptionists offers 24/7 virtual receptionist services, leveraging skilled live agents and cutting-edge technology to act as a seamless extension of their clients' businesses. They provide comprehensive omnichannel support across phone, chat, email, and SMS. Core..
Read more about Berkshire Receptionists services and insights
Services
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Multichannel Support
Core Service
Lead Generation
Industries
Real Estate
Region
United States
Languages
English
United States
AnswerOne, specifically AnswerOne of Texas, is a 24-hour telephone answering service and call center solution provider. They offer Virtual Receptionist Services with bilingual agents who handle inbound calls, after-hours calls, and overflow calls. Their specialized answering..
Read more about AnswerOne US services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Live Chat Support
Order Processing
Lead Generation
Industries
Healthcare
Legal
Real Estate
Home Services
Hospitality
E-commerce
Region
United States
Languages
English
United States
Hit Rate Solutions is a Philippines-based BPO firm specializing in outsourced call center solutions and virtual assistant services. Their core offerings include 24/7 Customer Support (inbound/outbound, omnichannel), Lead Generation, Appointment Setting, and Virtual Reception..
Read more about Hit Rate Solutions services and insights
Services
Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Customer Support
Core Service
Virtual Assistant
Administrative Support
Data Entry
Order Processing
Region
United States
Philippines
Languages
English
Minnetonka, United States
E Virtual Services is a comprehensive BPO and customer experience solutions provider founded in 2006. Headquartered in Minnesota, they serve small-to-mid-sized companies globally with end-to-end outsourcing solutions. Their services cover a wide spectrum, including Call Cent..
Read more about E-virtual Services services and insights
Services
Virtual Assistant
Core Service
Administrative Support
Core Service
Data Entry
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
SEO Strategy
PPC Advertising
Social Media Management
Web Development
Mobile App Development
E-commerce Development
Email Marketing
Industries
Real Estate
E-commerce
Finance & Accounting
Healthcare
Media
Region
United States
India
Languages
English
San Diego, United States
CallZent is a Nearshore BPO and multilingual Call Center based in Tijuana, Mexico, delivering exceptional 24/7 customer experiences. They leverage their proximity to the US for time zone alignment and their bilingual agents (English/Spanish) for a competitive edge in serving..
Read more about Call Zent services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Order Processing
Core Service
Virtual Assistant
Live Chat Support
Email Support
Help Desk Support
Calendar Scheduling
Industries
Healthcare
Legal
E-commerce
Region
United States
Mexico
Languages
Spanish
Lewes, United States
Telework PH is a homegrown BPO based in Bulacan, Philippines, focused on providing cost-effective, high-quality offshore staffing with a humanized approach. They specialize in Customer Experience (CX) and Contact Center Services, building 100% dedicated, English-speaking sup..
Read more about Telework PH services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Back-Office Support
Core Service
Data Entry
Core Service
Virtual Assistant
Live Chat Support
Email Support
Multichannel Support
Region
United States
Philippines
Languages
English
United States
Westpark Communications, L.P. is a 100% U.S.-based call center and BPO provider, established in 1968. They offer 24/7 live Answering Services, Customer Service Outsourcing, Help Desk, and Custom Solutions. A key focus is seamless integration with client platforms (Salesforce..
Read more about Westpark Communications services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Technical Support
Core Service
Order Processing
Core Service
Lead Generation
Core Service
Live Chat Support
Email Support
Administrative Support
Data Entry
Business Operations
Industries
Real Estate
E-commerce
Media
Home Services
Hospitality
Finance & Accounting
HR & Recruiting
Region
United States
Languages
English
Frequently Asked Questions
How are Inbound Outbound Call scripts developed?
Our directory firms collaborate with you to create "Dynamic Scripts" for Inbound Outbound Call that adapt based on the customer's responses in real-time.
Can Inbound Outbound Call manage product recalls?
Yes; the proactive nature of Inbound Outbound Call services makes them ideal for reaching thousands of customers quickly during safety-critical events.
What is "Predictive Dialing" in Outbound calls?
This technology allows Inbound Outbound Call teams to call the next lead exactly as an agent becomes free, maximizing the number of successful daily contacts.
Do they provide call recordings for quality?
Yes; every Inbound Outbound Call is recorded and transcribed, allowing you to audit interactions and train your team for better performance.
What is "Sentiment Routing" in Inbound Outbound Call?
It is a 2026 feature where an Inbound Outbound Call system detects a caller's frustration and automatically routes them to a senior manager for immediate resolution.
Can Inbound Outbound Call handle multi-language needs?
Yes; firms specializing in Inbound Outbound Call offer native-language agents across dozens of regions to support global telecommunications.
How does Outbound handle 2026 compliance?
For the "Outbound" portion of Inbound Outbound Call, agents use automated compliance dialers that respect "Do Not Call" registries and local time-of-day regulations.
What is a "Warm Transfer" in Inbound Outbound Call?
In Inbound Outbound Call support, a warm transfer occurs when an agent stays on the line to introduce the customer to a specialist, ensuring no info is lost.
How is audio quality managed in Inbound Outbound Call?
Providers use enterprise-grade VoIP and AI-noise cancellation to ensure Inbound Outbound Call services are crystal clear, even if agents are working remotely.
What does Inbound Outbound Call support cover?
This service manages both incoming customer inquiries (Inbound) and proactive outreach for sales, surveys, or follow-ups (Outbound) via high-quality voice channels.
Is 24/7 coverage really standard?
Many high-end agencies offer 24/7/365 coverage through rotating global shifts; verify their specific availability.
Are agents trained on my industry?
Inquire about industry-specific training protocols and how they handle complex or technical customer queries.
Do they integrate with my existing CRM?
Most professional call centers easily integrate with major CRMs like Salesforce, HubSpot, or Zendesk.
Can centers handle seasonal spikes?
Yes, ask if they have "burst" staffing models to ramp up coverage during your peak sales periods.
How do I ensure call quality?
Request sample call recordings or perform a "secret shopper" test to evaluate agent tone and problem-solving.
How do I compare call center pricing?
Look past hourly rates; calculate the "cost-per-successful-resolution" or "per-call" to find true value.
