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Specialty Answering Service

1166 Reviews
4.9

About Specialty Answering Service

SAS is a national call center and outsourcing provider offering 24/7/365 live customer support and telephone answering services. Founded in 1985 and based in the US, it serves thousands of businesses across over 40 industries. The service focuses on lead capture, appointment setting, customer support, and order taking to help clients grow, maximize productivity, and maintain customer service excellence.

Industries

Legal
Healthcare
Real Estate
Construction
Education
+3 more

Region

United States

Languages

English

Addresses

Core Services

Live Chat Support
Core Service
Email Support
Core Service
Order Processing
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service

Other Services

Virtual Assistants 1
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Back-Office Support
Customer Support 1
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Help Desk Support
Digital Marketing 1
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Lead Generation

Service Details

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Company Reviews

Total Reviews
1166

Last Rated 7/2/2026

Overall Ratings
4.85

Last Rated 7/2/2026

(1093)
(34)
(8)
(3)
(28)
Sort By
AC

Angela Campbell

5 days ago

Trustpilot
5.0

It is always a pleasure working with…

It is always a pleasure working with SAS. Everyone is very professional and helpful.

JD

Jennifer Donovan

5 days ago

Trustpilot
5.0

Our request was taken care of right…

Our request was taken care of right away. Thank you!

DC

David Camic

6 days ago

Trustpilot
5.0

Great service

Great service. Great people.

JW

Jeff White

1 week ago

Trustpilot
5.0

Great support team

Great support team. George is fantastic.

KB

Karen Balentine

1 week ago

Trustpilot
5.0

Great service and staff professionals !

Great staff who are very professional. Exceptional service that is friendly, helpful, fast, responsive and very efficient customer service reps. SAS has a teachable user-friendly technology that can help assist every client's needs. Even those who maybe a bit tech challenged. Service and Staff are exceptional!!! The Affordable to all budgets and needs. I cant imagine not having this service for our company.

SM

Sam Mncube

1 week ago

Trustpilot
5.0

Helpful staff

Helpful staff

GM

Guy Murray N

2 weeks ago

Trustpilot
5.0

Immediate positive response that solved…

Immediate positive response that solved the problem

JR

Joe Riggs

2 weeks ago

Google
5.0

From day 1 it has been a great experience. Having the ability to make changes to the on call schedule when needed on the app or website. The account management team has been great to work with, they are very responsive and helpful! I would definitely reccomend SAS!

TW

Thomas White

2 weeks ago

Trustpilot
5.0

Great service

Great service, found ways to cut costs

L

Living

3 weeks ago

Trustpilot
5.0

Outstanding service

Outstanding service, highly recommended and extremely helpful.

CK

Chelsea Kolleda

3 weeks ago

Trustpilot
5.0

Prompt response time

Always helpful with suggestions and updates!

JG

Jodie Geracie

3 weeks ago

Google
5.0

Reached out to them to get a copy of an invoice and they were so helpful and friendly! They also sent the invoice to me immediately. Such a great help!

C

Chris

3 weeks ago

Trustpilot
5.0

Honestly

Honestly, quite smooth experience once I got past the puzzling setup part. Whitney was patient and understood the system well, and the prompt follow-up on our account changes stood out. I've dealt with answering services before, and this one feels a lot more hands-on.

SC

Stacy Cohen

3 weeks ago

Trustpilot
5.0

Always prompt with answering and…

Always prompt with answering and assisting

PP

Peter Pezzano

3 weeks ago

Trustpilot
5.0

Great customer service and answered…

Great customer service and answered promptly.

SM

Saif Meliiti

3 weeks ago

Trustpilot
3.0

Very inconsistent service

Very inconsistent service. Patients are not being scheduled. I keep getting messages from the service saying my website is down when it is not. It has been very frustrating so far.

AK

Alexandria Ko-Kitchen N

4 weeks ago

Trustpilot
5.0

Thank's for the Great Customer Service…

Thank's for the Great Customer Service :)

DA

Dr. Arnie Wynn

4 weeks ago

Google
5.0

I frequently recommend this service to people whom are in business. It gives our office a personal touch. Most of our clients are impressed by the live answering service.

LR

Lytza Rojas N

1 month ago

Trustpilot
5.0

Great service!

Great service! Appreciate SAS being so proactive in dealing with SPAM calls.

EW

Enid Williams

1 month ago

Trustpilot
5.0

Satisfied.

Satisfied.

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