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Specialty Answering Service
765 Reviews
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About Specialty Answering Service
SAS is a national call center and outsourcing provider offering 24/7/365 live customer support and telephone answering services. Founded in 1985 and based in the US, it serves thousands of businesses across over 40 industries. The service focuses on lead capture, appointment setting, customer support, and order taking to help clients grow, maximize productivity, and maintain customer service excellence.
Industries
Region
United States
Languages
English
Core Services
Live Chat Support
Core Service
Email Support
Core Service
Order Processing
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Other Services
Customer Support
5
Live Chat Support
Email Support
Order Processing
Inbound & Outbound Call Center
Help Desk Support
Digital Marketing
1
Lead Generation
Virtual Assistants
1
Back-Office Support
Other Services
1
Customer Support
Service Details
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Company Reviews
Total Reviews
765
Last Rated 3/14/2026
Overall Ratings
Last Rated 3/14/2026
Sort By
BR
Ben Rajotte N
3 weeks ago
Original Review
DG
Dave Gerhardt
3 weeks ago
Great customer service provided by Taniece
Thank you Taniece, for your assistance with my request for removing some profiles. That was great customer service!
R
Rick
4 weeks ago
Great support!
Their support team is very knowledgeable. Providing us the recommendations to make our scripts easy to understand and gather as much info as possible in a short amount of time.
Владислав Бежинець
4 weeks ago
N
Nadine
1 month ago
Fantastic Customer Service
Jessica was fantastic in helping get back up and running. She was quick to respond and take care of all my needs.
TB
Tabatha Browning
1 month ago
Fast response and quick resolution
Fast response and quick resolution, plus very friendly
CP
Christine Pennington
1 month ago
SO
Sandi Olzinski
1 month ago
Robocall issue
They spotted an issue with increased robocalls and contacted us about a way we could fix this issue.
Aixa Vilar
1 month ago
Exceptional Support and Seamless Service Setup
We had a fantastic experience working with SAS while setting up additional services for our account. The entire process was smooth, well-organized, and supported every step of the way. Kaila was especially outstanding — she provided incredibly detailed responses, answered all of our questions thoroughly, and made sure we felt confident throughout the entire setup process. Her support, responsiveness, and professionalism truly stood out. We’re very happy with the level of service we received and would highly recommend SAS.
MV
Michelle VanDyke
1 month ago
PM
Patricia Masso Varela
1 month ago
Taniece and I can say all Reps are high…
Taniece and I can say all Reps are high level customer-service focused. They always provide prompt and effective solutions to all our request.
S
SB
1 month ago
Long-Term Partner We Trust
We’ve been working with SAS Desk for nearly 10 years, and they have consistently exceeded our expectations. Their team is professional, reliable, and genuinely cares about representing our brand with integrity and warmth. Over the years, they’ve handled our customer support with patience and compassion — especially important for our senior customers who often prefer phone support. Their agents are well-trained, responsive, and always willing to go the extra mile. It’s rare to find a partner that delivers this level of consistency over a decade. We’re incredibly grateful for the relationship and highly recommend SAS Desk to any company looking for dependable, high-quality call center support.
J
Jessie
1 month ago
Always helpful…
We only needed clarification on one item and Kelly was able to answer right away. While on the call she was able to show a few more features i wasn't aware of. Always helpful
TP
Tommy Powers
1 month ago
It's always a pleasure to do businesses…
It's always a pleasure to do businesses with these guys
DG
Dr. George Schwenck
1 month ago
excellent service great communications…
excellent service great communications wish we had found you much sooner
AM
Anetra Miranda
1 month ago
Great Customer Service
For the entirety of my account I've had positive interaction with everyone. Recently Kelly D. helped update my company scripts to make the experience a little better for callers. Thank you as always!
CM
Cindy McNally
1 month ago
Very helpful and the switchover went…
Very helpful and the switchover went well. The only reason it isn't a 5 is that we missed some calls because we were no longer receiving notifications.
BP
Bruce P
1 month ago
Excellent Customer Service
The company does a good job with the call center itself but it's the customer service reps that truly stand out. Always willing to help and they don't mind if you're not a tech guru.
K
Kyle
1 month ago
I have been very happy with SAS
I have been very happy with SAS. Using the service has added a lot of time back in my day and removed the stress of missing calls while in the field.
NK
Nate K.
1 month ago
Great Service - Meeting Your Needs
Great service and they really go out of their way to make sure you are set up for your exact needs.
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