Answering Innovations

6 Reviews

3.8

About Answering Innovations

Answering Innovations is a 24/7 live telephone answering service and inbound call center, based in Madison, WI, that has been operating since 1977. They offer professional receptionists for after-hours, overflow, or full-time coverage across various industries like Legal, Medical/Dental (HIPAA-compliant), HVAC, and Restoration. Their key focus is on fast, accurate call-handling, precise message dispatching, and lead capture, ensuring urgent messages are quickly escalated to on-call staff via text or phone. They have earned the ATSI Award of Excellence for 12 consecutive years for consistently outstanding call quality.

Industries

Legal

Healthcare

Real Estate

Home Services

Hospitality

+3 more

Region

United States

Languages

English

Addresses

United States

25 Kessel Ct #107, Madison, WI 53711, USA

Primary Address

Core Services

Customer Support

Inbound & Outbound Call Center

Other Services

Virtual Assistants 1

Calendar Scheduling

Customer Support 2

Email Support

Live Chat Support

Service Details

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Company Reviews

Total Reviews

6

Last Rated 6/22/2024

Overall Ratings

3.83

Last Rated 6/22/2024

(4)

(0)

(1)

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Mountain Top Foot & Ankle

2 years ago

5.0

We have very good results with this service. Setup was quick and messages are good. Recommended

Debbie Garrison

6 years ago

5.0

My company used this answering service for 9 years. They were professional, helpful, friendly and many clients thought they were speaking to someone in the office. Whenever there was an issue, the response was swift and the fix was promptly made to my satisfaction. I highly recommend this company.

Kyle Mothershead

6 years ago

5.0

Stellar service! Torcom has served as the answering service for my law office for the past 7 years. Always reliable, always courteous to callers, and always quick to respond to any inquiries or protocol changes I need to make. Thumbs up!

Evan Rasmussen

7 years ago

5.0

Paul's Heating and Air Conditioning in Onalaska, WI has used Answering Innovations for many years to field customer calls after business hours. They deliver our messages in a timely manner and it is easy to make changes to the on call … More

John Paul Schilling

9 years ago

1.0

Andrews previous review was spot on!! Had trouble with getting correct name of deceased, phone calls are not recorded. Just a horrible experience all together, I can only imagine how much business was lost due to Answering Innovations.

Andrew Aranda

10 years ago

2.0

I have to say we have used this company for a year in a half and between the inconsistant services they have provided and the negative attitude of the phone dispatchers we were very disappointed. We stuck with this company hoping the … More