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Best Inbound & Outbound Call Center Companies to Hire

Scale your phone-based support and sales with top inbound and outbound call center companies. Use our directory to filter providers by lead generation expertise, customer service focus, and global coverage. Every profile features verified ratings to ensure you evaluate true.. Read More
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173 Companies providing Inbound & Outbound Call Center
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Westpark Communications, L.P. is a 100% U.S.-based call center and BPO provider, established in 1968. They offer 24/7 live Answering Services, Customer Service Outsourcing, Help Desk, and Custom Solutions. A key focus is seamless integration with client platforms (Salesforce.. Read more about Westpark Communications services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Technical Support
Core Service
Order Processing
Core Service
Lead Generation
Core Service
Email Support
Administrative Support
Data Entry
Business Operations
Live Chat Support

Industries

Real Estate
E-commerce
Media
Home Services
Hospitality
Finance & Accounting
HR & Recruiting

Region

United States

Languages

English
Overall Ratings
4.8
133 Reviews
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AJ Deals provides an "all in one solution" for businesses seeking outsourced resources, focusing on delivering comprehensive support with cost-saving benefits by utilizing qualified Latin American personnel. The company specializes in generating revenue and improving custome.. Read more about AJ Deals services and insights

Services

Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Lead Generation
Out-reach
Email Support
SEO Strategy
Administrative Support
Email Inbox Management
Dedicated Virtual Assistants

Industries

Coaching
Construction
E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Home Services
Hospitality
Insurance
Media
Publishing
Real Estate

Region

Colombia

Languages

English
Overall Ratings
4.5
698 Reviews
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3Experts Helping Businesses (EHB) is a BPO provider that helps companies reduce costs, increase revenue, and optimize operations through strategic outsourcing. They blend technology with market insights to offer telemarketing, telesales, and customer interaction services thr.. Read more about Experts Helping Businesses services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Data Entry
Core Service
Back-Office Support
Core Service
Virtual Assistant
Email Support
Live Chat Support
Calendar Scheduling

Industries

Insurance
Healthcare
Hospitality

Region

Pakistan

Languages

English
Overall Ratings
4.3
11 Reviews
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Simetrix Solutions is a global BPO and Consulting Company established in 2010, specializing in innovative and customized outsourcing solutions for customer care and business processes. They provide 24/7, multilingual call center and back-office support, including BPO service.. Read more about Simetrix Solutions services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Help Desk Support
Core Service
Back-Office Support
Core Service
Data Entry
Core Service
Lead Generation
Core Service
Virtual Assistant
Multichannel Support

Region

Albania

Languages

Multilingual
Overall Ratings
5.0
5 Reviews
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Anserve UK is a specialized provider of telephone answering and messaging services, offering a reliable 24/7/365 partner for both routine business communication and critical urgent support. They serve diverse sectors including Legal, Healthcare, IT, Engineering, and Property.. Read more about Anserve services and insights

Services

Inbound & Outbound Call Center
Core Service

Industries

Legal
Healthcare
Home Services
Real Estate

Region

United Kingdom

Languages

English
Overall Ratings
4.7
71 Reviews
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Recruit Overseas is a global recruitment agency and offshore staffing solutions provider that helps companies source and hire talent for both local and remote international positions. They specialize in connecting employers with highly skilled, cost-effective professionals w.. Read more about Recruit Overseas services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Administrative Support
Data Entry
Business Operations

Industries

E-commerce
Real Estate
Insurance
Construction
Hospitality
Media

Region

United Kingdom
Philippines

Languages

English
Overall Ratings
5.0
61 Reviews
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Telework PH is a homegrown BPO based in Bulacan, Philippines, focused on providing cost-effective, high-quality offshore staffing with a humanized approach. They specialize in Customer Experience (CX) and Contact Center Services, building 100% dedicated, English-speaking sup.. Read more about Telework PH services and insights

Services

Inbound & Outbound Call Center
Core Service
Back-Office Support
Core Service
Data Entry
Core Service
Customer Support
Core Service
Virtual Assistant
Live Chat Support
Email Support
Multichannel Support

Region

United States
Philippines

Languages

English
Overall Ratings
4.8
43 Reviews
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Answering Innovations is a 24/7 live telephone answering service and inbound call center, based in Madison, WI, that has been operating since 1977. They offer professional receptionists for after-hours, overflow, or full-time coverage across various industries like Legal, Me.. Read more about Answering Innovations services and insights

Services

Inbound & Outbound Call Center
Core Service
Customer Support
Core Service
Live Chat Support
Email Support
Calendar Scheduling

Industries

Home Services
Healthcare
Legal
Real Estate
Hospitality

Region

United States

Languages

English
Overall Ratings
3.8
6 Reviews
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Answer4u
5.0
location pin icon Central African Republic
Answer4u is the UK's highest-rated 24/7 professional telephone answering service, specializing in ensuring businesses never miss a call. Their scalable solutions include Pay As You Go services, Virtual Receptionists, and fully Dedicated Agents for multi-channel support. Beyo.. Read more about Answer4u services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Virtual Assistant
Core Service
Email Inbox Management
Core Service
Calendar Scheduling
Core Service
Live Chat Support
Email Support
Order Processing
Back-Office Support

Industries

Education

Region

Central African Republic

Languages

English
Overall Ratings
5.0
1 Reviews
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Outsource-X provides hybrid outsourced and offshore workforce solutions from South Africa to a diverse global clientele. The company specializes in augmenting client staff to increase productivity, reduce operational costs, and streamline operations. Their core offerings inc.. Read more about Outsource-X services and insights

Services

Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Back-Office Support
Core Service
Order Processing
Lead Generation

Industries

Real Estate
Media
Home Services
Hospitality
E-commerce

Region

South Africa

Languages

English
Multilingual
Overall Ratings
3.3
4 Reviews
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Acena is one of the nation's premier providers of outsourced Inbound Call Center and Answering Service solutions, catering to a diverse clientele ranging from start-up businesses to Fortune 500 companies. They specialize in offering comprehensive support through highly train.. Read more about Acena services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Live Chat Support
Calendar Scheduling
Email Support
Order Processing

Industries

Legal
Finance & Accounting
Construction
Real Estate
Media
Home Services
Hospitality
E-commerce

Region

United States

Languages

English
Overall Ratings
4.0
7 Reviews
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Staffwiz
4.8
location pin icon New York City, United States
StaffWiz is a women-owned remote staffing and recruitment platform helping startups and SMBs build high-performing global teams affordably. They specialize in sourcing top-tier talent, primarily from the Philippines. They offer two flexible models: Fully Managed (Employer of.. Read more about Staffwiz services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Back-Office Support
Core Service
Data Entry
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Virtual Assistant
Administrative Support
Email Support
Live Chat Support
Business Operations
Software Development
IT Help Desk

Industries

Healthcare
E-commerce
Construction
Education

Region

United States
Philippines

Languages

English
Overall Ratings
4.8
3 Reviews
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SkillSource India is a business process outsourcing (BPO) provider with a global delivery center in Pune, India, offering cost-effective and scalable 24/7 omnichannel support. They deploy world-class teams on demand to handle diverse and intricate business functions for clie.. Read more about SkillSource India services and insights

Services

Inbound & Outbound Call Center
Core Service
Customer Support
Core Service
Technical Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Back-Office Support
Core Service
Lead Generation
Core Service
Virtual Assistant
Administrative Support
Data Entry
Business Operations
Multichannel Support
Social Media Management
Email Marketing
Marketing Strategy

Industries

Real Estate
Insurance
Education
Hospitality
Media
Legal
Healthcare

Region

India
United States

Languages

English
Overall Ratings
4.1
33 Reviews
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Adept Technologies, headquartered in Nairobi, Kenya, is a dynamic Business Process Outsourcing (BPO) and technological solutions company founded on the principle of Impact Sourcing, aiming to empower Kenyan youth through employment and skills development. They provide a comp.. Read more about Adept Technologies services and insights

Services

Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Multichannel Support
Core Service
Software Development
Core Service
Cloud Computing
Core Service
Virtual Assistant
Data Entry
Back-Office Support
Email Support
Transcription
IT Consulting

Industries

E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Media
Publishing

Region

Nigeria

Languages

English
Overall Ratings
4.7
19 Reviews
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Call Center Sales Pro is a call center consulting and support services firm founded in 2014 by industry veteran Janet Livingston. The company's primary focus is helping outsourced call centers and telephone answering services grow their business, increase profitability, and.. Read more about Call Center Pro services and insights

Services

Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Help Desk Support
Core Service
Lead Generation
Core Service
Data Entry
Back-Office Support
Technical Support
Multichannel Support
Transcription
Order Processing

Industries

Coaching
Construction
E-commerce
Education
Finance & Accounting
HR & Recruiting
Home Services
Hospitality
Media
Publishing
Real Estate

Region

Poland

Languages

English
Overall Ratings
5.0
1 Reviews
Expand Details
HAF Staff is an international BPO (Business Process Outsourcing) provider specializing in placing dedicated, offshore staff with small to mid-sized businesses, with a focus on customer support and administrative roles. With management in New York and Manila, they offer strea.. Read more about HAFSTAFF services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Business Operations
Core Service
Back-Office Support
Data Entry
Virtual Assistant

Industries

E-commerce
Finance & Accounting
Hospitality

Region

United States
Philippines

Languages

English
Overall Ratings
3.7
22 Reviews
Expand Details
NRT BPO is a Business Process Outsourcing (BPO) and Consultancy firm that provides a comprehensive suite of services. Their core offerings include Customer Support (24/7, multi-channel), Lead Generation, and Sales solutions (e.g., Merchant Cash Advances, Insurance). They als.. Read more about NRT BPO services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Virtual Assistant
Administrative Support
Back-Office Support
Business Operations

Region

United States
Nicaragua

Languages

English
Overall Ratings
4.2
30 Reviews
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Callpoint is a leading Swiss call center with over 600 employees across three locations (Basel, Fribourg, Zurich), covering all facets of inbound and outbound customer communication. The company's core mission is to deliver service that "wows" by prioritizing employee satisf.. Read more about Callpoint AG services and insights

Services

Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Multichannel Support
Core Service
Live Chat Support
Email Support

Industries

Finance & Accounting

Region

Switzerland

Languages

English
Overall Ratings
4.2
25 Reviews
Expand Details
Kantipur Management Pvt Ltd (KMPL) is an ISO-certified Business Process Outsourcing (BPO) and Human Resources (HR) outsourcing company based in Nepal, dedicated to helping businesses streamline operations, reduce costs, and drive growth with 24/7 support. KMPL offers an exte.. Read more about Kantipur Management services and insights

Services

Back-Office Support
Core Service
Business Operations
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Email Support
Live Chat Support
Order Processing
Data Entry
Social Media Management
SEO Strategy
Content Marketing
IT Help Desk
IT Consulting

Industries

Healthcare
Finance & Accounting
Education

Region

Nepal

Languages

English
Overall Ratings
4.6
41 Reviews
Expand Details
Byrnes Message Bureau is a long-standing provider of 24/7 live telephone answering and call center services, operating from Poughkeepsie, NY, since 1958. They function as a dependable, human-powered virtual receptionist, specializing in handling after-hours and overflow call.. Read more about BYRNES MESSAGE BUREAU services and insights

Services

Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Order Processing
Back-Office Support

Industries

Coaching
Construction
E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Home Services
Hospitality
Insurance
Legal
Media
Publishing
Real Estate

Region

United States

Languages

English
Overall Ratings
4.0
5 Reviews
Expand Details
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Frequently Asked Questions

Plus
How are Inbound Outbound Call scripts developed?
Our directory firms collaborate with you to create "Dynamic Scripts" for Inbound Outbound Call that adapt based on the customer's responses in real-time.
Plus
Can Inbound Outbound Call manage product recalls?
Yes; the proactive nature of Inbound Outbound Call services makes them ideal for reaching thousands of customers quickly during safety-critical events.
Plus
What is "Predictive Dialing" in Outbound calls?
This technology allows Inbound Outbound Call teams to call the next lead exactly as an agent becomes free, maximizing the number of successful daily contacts.
Plus
Do they provide call recordings for quality?
Yes; every Inbound Outbound Call is recorded and transcribed, allowing you to audit interactions and train your team for better performance.
Plus
What is "Sentiment Routing" in Inbound Outbound Call?
It is a 2026 feature where an Inbound Outbound Call system detects a caller's frustration and automatically routes them to a senior manager for immediate resolution.
Plus
Can Inbound Outbound Call handle multi-language needs?
Yes; firms specializing in Inbound Outbound Call offer native-language agents across dozens of regions to support global telecommunications.
Plus
How does Outbound handle 2026 compliance?
For the "Outbound" portion of Inbound Outbound Call, agents use automated compliance dialers that respect "Do Not Call" registries and local time-of-day regulations.
Plus
What is a "Warm Transfer" in Inbound Outbound Call?
In Inbound Outbound Call support, a warm transfer occurs when an agent stays on the line to introduce the customer to a specialist, ensuring no info is lost.
Plus
How is audio quality managed in Inbound Outbound Call?
Providers use enterprise-grade VoIP and AI-noise cancellation to ensure Inbound Outbound Call services are crystal clear, even if agents are working remotely.
Plus
What does Inbound Outbound Call support cover?
This service manages both incoming customer inquiries (Inbound) and proactive outreach for sales, surveys, or follow-ups (Outbound) via high-quality voice channels.
Plus
Is 24/7 coverage really standard?
Many high-end agencies offer 24/7/365 coverage through rotating global shifts; verify their specific availability.
Plus
Are agents trained on my industry?
Inquire about industry-specific training protocols and how they handle complex or technical customer queries.
Plus
Do they integrate with my existing CRM?
Most professional call centers easily integrate with major CRMs like Salesforce, HubSpot, or Zendesk.
Plus
Can centers handle seasonal spikes?
Yes, ask if they have "burst" staffing models to ramp up coverage during your peak sales periods.
Plus
How do I ensure call quality?
Request sample call recordings or perform a "secret shopper" test to evaluate agent tone and problem-solving.
Plus
How do I compare call center pricing?
Look past hourly rates; calculate the "cost-per-successful-resolution" or "per-call" to find true value.