CALLCARE

5 Reviews

2.5

About CALLCARE

CallCare is a UK-based, 24/7 outsourced contact center and customer service partner, providing multichannel support to enhance customer experience, improve productivity, and manage critical incidents. Their core offerings are designed to act as a seamless extension of a client's team, ensuring high-quality, professional, and personable service around the clock. Key services fall under three categories: Customer Services & CX Management (including outsourcing, order taking, telephone answering, and live chat); Incident Management Services (such as 24/7 Helpdesk Support, emergency call outs, and Business Continuity); and Secretary & Receptionist Services (like virtual receptionist and overflow call handling). They offer flexible, scalable, and cost-effective solutions for various industries including Healthcare, Facilities Management, and E-commerce.

Industries

Healthcare

Finance & Accounting

E-commerce

+1 more

Region

United Kingdom

Languages

English

Addresses

Central African Republic

Twenty One, Knightsbridge, London SW1X 7LY, UK

Primary Address

Central African Republic

Cambridge, UK

Central African Republic

Manchester, UK

Core Services

Customer Support

Inbound & Outbound Call Center

Other Services

Customer Support 4

Email Support

Help Desk Support

Live Chat Support

Order Processing

Service Details

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Company Reviews

Total Reviews

5

Last Rated 4/3/2026

Overall Ratings

2.5

Last Rated 4/3/2026

(2)

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T P

1 month ago

1.0

Do not deal with this company. Awful, rude and greedy. Very badly managed.

Andy Rowley

1 year ago

5.0

We have worked with CallCare for over a decade both as a Vendor and a Client. We genuinely couldn't ask for anything more from them. What's particularly good is their continuity when it comes to staffing. I am working with the same Team I started working with 10+ years ago. Highly recommended.

Ian Bamforth

3 years ago

1.0

Poor after sales care. Incredibly slow to respond to script updates - 3 months for one minor change. Unfortunately had to choose another supplier mid-contract.

Ian Bamforth

3 years ago

0.5

Most emails were ignored.

"Most emails were ignored." CALLCARE demonstrated good implementation throughout the onboarding process but eventually showed poor pronunciation and management skills. In the end, they failed to meet contractual commitments. Nevertheless, the overall call answering service was deemed okay. CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.