CALLCARE

1 Reviews

0.5

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About CALLCARE

CallCare is a UK-based, 24/7 outsourced contact center and customer service partner, providing multichannel support to enhance customer experience, improve productivity, and manage critical incidents. Their core offerings are designed to act as a seamless extension of a client's team, ensuring high-quality, professional, and personable service around the clock. Key services fall under three categories: Customer Services & CX Management (including outsourcing, order taking, telephone answering, and live chat); Incident Management Services (such as 24/7 Helpdesk Support, emergency call outs, and Business Continuity); and Secretary & Receptionist Services (like virtual receptionist and overflow call handling). They offer flexible, scalable, and cost-effective solutions for various industries including Healthcare, Facilities Management, and E-commerce.

Industries

Healthcare

Finance & Accounting

E-commerce

+1 more

Region

United Kingdom

Languages

English

Core Services

Customer Support

Inbound & Outbound Call Center

Other Services

Customer Support 5

Inbound & Outbound Call Center

Live Chat Support

Email Support

Help Desk Support

Order Processing

Other Services 1

Customer Support

Service Details

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Company Reviews

Total Reviews

1

Last Rated 6/14/2022

Overall Ratings

0.5

Last Rated 6/14/2022

(0)

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Head of Architecture & Technology, Tracsis plc

3 years ago

0.5

Most emails were ignored.

CALLCARE demonstrated good implementation throughout the onboarding process but eventually showed poor pronunciation and management skills. In the end, they failed to meet contractual commitments. Nevertheless, the overall call answering service was deemed okay. | Highlights: Onboarding was good.

Original Review