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Canada Direct

51 Reviews
1.9

About Canada Direct

Canada Direct is a Canadian-based provider specializing in high-performance phone channel marketing. They offer inbound and outbound call center services that act as an integrated extension of a client's team. They use their proprietary Voice Assistant Solution (VAS) to blend human expertise with technology, ensuring an exceptional customer experience (CX), 100% script adherence, and regulatory compliance at a lower cost. Their focus is on driving performance through improved conversion rates and customer retention.

Industries

Insurance
Finance & Accounting
Media
+1 more

Region

Canada

Languages

English

Addresses

Core Services

Lead Generation
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service

Other Services

Virtual Assistants 1
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Back-Office Support
Customer Support 1
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Order Processing

Service Details

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Company Reviews

Total Reviews
51

Last Rated 6/17/2026

Overall Ratings
1.94

Last Rated 6/17/2026

(9)
(4)
(0)
(0)
(38)
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DC

Dom Carroll

2 months ago

Google
1.0

Just another scam story. No point in telling more. Still fighting to get my money back. Amazon has been notified of the reviews and behavior of this company and I will continue to take action further. … More

JT

Jeanie Tanzola

5 months ago

Google
5.0

Thank you

DL

Dicky Lai

5 months ago

Google
1.0

We believe there may be some confusion here. Our company, CanadaDirect, is a Canadian-based outbound communications and business services company and we do not sell products through Amazon or operate any Amazon storefronts. … More

NK

Nick Katchmar

1 year ago

Google
1.0

Nobody cares less about their clients than Canada Direct. This is their new slogan.

JW

Jeff Wolfe

1 year ago

Google
1.0

YOU REALLY NEED TO READ THIS BEFORE YOU BUY FROM THIS COMPANY. They run their business like mobsters. Ordered some mufflers through Amazon. I didn't notice Canada Direct was a third party seller. The Amazon site showed a guaranteed delivery … More

SL

Stephan Lafreniere

1 year ago

Google
5.0

I highly recommend Canada Direct. It offers an outstanding phone channel marketing service that effectively drives performance while delivering an exceptional customer experience. Its focus on personalized, results-driven strategies ensures … More

KA

Ken and Sherry Klassen

1 year ago

Google
1.0

Do NOT use Canada Direct! Purchased Thomas Payne theatre seating for our RV via Amazon. Canada Direct is a 3rd party seller and they do not pay for return shipment. They did approve a return, however, had to return both chair and centre … More

B

Brad

1 year ago

Google
1.0

Never buy again from Canada direct. I have a Prime membership and includes free returns etc. I ordered a product from Amazon and didn't realize it was a third party seller. Twice now I have ordered from Canada direct and there was a problem … More

R

Romeet

1 year ago

Google
1.0

You have to pay return costs. I ordered a gasket which cost $30 and courier is charging me $23. They are third party seller which doesn’t cover return costs.

JE

John Elliott

1 year ago

Google
1.0

Terrible service would never buy anything from them again.

MS

Monish Sharma

1 year ago

Google
1.0

One of the worst experiences I have ever Had with a company, bought a item from them and not only they sent the wrong item, they refused to refund Me after I sent it back under there shipping instructions. … More

JM

Jeff Matthews

1 year ago

Google
1.0

If I could give ZERO stars, I would. Ordered on Amazon.ca's site, a set of running boards and a hood deflector for my new vehicle. Ordered on March 29th, 2025, noticed that it was Canada Direct as the vendor. Did NOT know in advance that it … More

TG

tyler g

1 year ago

Google
1.0

Worst costumer service yet, got scammed 133$ for a re-stocking fee when asked to re-ship a product that i paid shipping for. Stay away when ordering expensive product off these people.

FG

Fiona Gao

1 year ago

Google
1.0

got a spam call from this agency, terrible customer service and I would never use them for any marketing services knowing how they conduct end customer calls.

CS

Cowper7749@gmail.com Sean

1 year ago

Google
1.0

Ordered a bug deflector , arrived by courier , box damaged , product cracked, no fault of myself . I now have to pay postage to ship their defective product due to their negligence, never buy from Canada Direct on Amazon

PC

phil cawthorne

1 year ago

Google
1.0

This so called company is nothing but a scammer ! Operating on Amazon and using company names such as Purolator to look official but nothing they do follows and kind of shipping policies etc , Amazon don't seem to care that this seller … More

MS

Melissa Smith

1 year ago

Google
1.0

These people call and ask you to confirm personal information before they will tell you why they are calling. I will NOT confirm anything. Sounds like a scam. Please stop calling me.

AM

Austin McKinnon

1 year ago

Google
1.0

Absolutely horrible experience with this company. The customer service is by far the worst I’ve ever seen. Do yourself a favor and buy whatever you’re looking for from a different retailer

LH

Lucille Hatcher

1 year ago

Google
5.0

Thank you

RB

Ryan Broderick

1 year ago

Google
1.0

I ordered a laptop seemed liked it was too good to be true (turns out it was). It said it would be delivered from the sixth of June to the ninth. When the ninth hit they said that there was a delay. I heard nothing other then that for eight … More

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