Hit Rate Solutions
About Hit Rate Solutions
Hit Rate Solutions is a Philippines-based BPO firm specializing in outsourced call center solutions and virtual assistant services. Their core offerings include 24/7 Customer Support (inbound/outbound, omnichannel), Lead Generation, Appointment Setting, and Virtual Receptionist functions for SMEs in the US, Canada, and Australia. They emphasize high-quality service, competitive pricing (starting from $7/hr), and a well-trained, English-proficient workforce.
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Company Reviews
Total Reviews
16
Last Rated 6/19/2025
Overall Ratings
Last Rated 6/19/2025
Owner, GenWealth Financial Group, LLC
9 months ago
Mary is hardworking.
The client measures Hit Rate Solutions' success by the number of calls and appointments. The team delivers on time, responds to needs, and communicates via virtual meetings. Their hardworking attitude and commitment have impressed the client, resulting in positive engagement. | Highlights: Mary is hardworking. I like that she is focused on her job.
GM, Next Dental Lab
9 months ago
We commend how fast they can handle a project.
Thanks to Hit Rate Solutions, the client has seen an increase in customer queries and a reduction in processing time. The team is quick and reliable from a project management standpoint, and internal stakeholders praise the service provider's agility and management efficiency. | Highlights: We commend how fast they can handle a project.
Agency Owner, The Abney Group, Inc (Allstate)
9 months ago
They're attentive and respectful.
Hit Rate Solutions has played a vital role in the client's success. The team is professional and uses a tracking system to monitor sales. Hit Rate Solutions is attentive and respectful. The client communicates with them via email and a messaging app. | Highlights: They're attentive and respectful.
CEO, Linked Solution
1 year ago
Our clients have provided good details about the person they spoke to over the phone.
The client's customers have provided good details of Hit Rate Solutions' staff. The team's responses are helpful, showcasing great communication skills. Hit Rate Solutions offers impressive rates for their services and communicates with the client via email. | Highlights: Their rates
Broker, Real Estate Company
2 years ago
They offer amazing customer service and turnaround time.
The client is happy with Hit Rate Solutions' work, whose success is based on conversion rate, lead generation, ROI, and customer satisfaction. Hit Rate Solutions excels at project management with effective planning, on-time delivery, and responsive communication. Their professionalism stands out. | Highlights: They offer amazing customer service and turnaround time
Owner, Consulting Company
2 years ago
Hit Rate Solutions completed over 4,000 calls in 80 hours with food conversion rates. Hit Rate Solutions' team was punctual, provided detailed daily reports, and communicated well via email. The client highlighted the team's overall work quality and good pricing. | Highlights: The quality of work done for the price was a good value.
Administrative & Billing Assistant, Blue Humming Therapy
2 years ago
Since working with Hit Rate Solutions, the client has managed to consistently respond to phone calls in a prompt manner. The team is very professional with their work — they always adhere to timelines and attend to any queries and concerns quickly. They're also communicative and hardworking. | Highlights: They're willing to work with you on whatever phone service you need.
Sales Manager, Lonewolf Technologies
2 years ago
So far, the client has been satisfied with Hit Rate Solutions' services. What's been most impressive about the team is their hardworking nature, and their personable attitude makes them easy and fun to work with. The partners interact through email, messaging apps, and virtual meetings. | Highlights: We're impressed with their work ethic, cost efficiency, and optimism. The employees and management are friendly.
Owner, Food Safety Consulting Co
2 years ago
Thanks to Hit Rate Solutions, the client has seen more business coming through their website. The team is highly responsive and dedicated to the client's goals, offering tailored support. They communicate via virtual meetings. | Highlights: Tailor made support
Owner, Locksmith Empire
2 years ago
Thanks to Hit Rate Solutions, the client has saved time from back-office tasks. They’re also able to follow up with customers more efficiently. The team manages the partnership well, communicating closely with the client to ensure a smooth engagement. They’re committed to delivering great services. | Highlights: They are committed to the project. they taking care for that A-Z if some associate is getting sick they taking care for change of shift also if associate need days off they take care for all the changes which is save me a lot of time that i don't need to take care for that kind of staff.
CTO, Advertising & Mktg Company
2 years ago
Hit Rate Solutions’ work has been met with positive acclaim. The team is efficient and meets expectations regarding appointment setting. They deliver on time and manage everything effectively. Moreover, they communicate well through virtual meetings, emails, and messages. | Highlights: Unsure.
Owner, Next Dental Lab
2 years ago
“They were very punctual.”
The client was pleased with Hit Rate Solutions' work; they managed the engagement well through their perfect communication. They were also punctual. Overall the engagement was a success. | Highlights: They were very punctual.
Director Operations, Pacific Associates Corp
2 years ago
The client is happy with Hit Rate Solutions’ work, which meets their expectations. The team completes tasks promptly and communicates well with creditors and law firms. Their resources are highly intelligent and collaborative, allowing them to foster a fruitful relationship with the client. | Highlights: How easy it is to set everything up with HitRate. They’re a very efficient company to work with and quite cost-effective.
Independent Consultant
8 years ago
“They spoke with enough contacts, allowing me to provide a comprehensive deliverable to my customer.”
The team satisfied requirements and provided solid information about the potential market. They followed the prescribed process, communicated clearly, and offered competitive pricing. However, they could still improve when it comes to anticipating workflow issues. | Highlights: They were very professional. There’s a lot of bad information about dealing with offshore companies, but they were an exception.
Sales Representative, Equipment Supplier
8 years ago
They did a great job and met our requirements.
Through Hit Rate Solutions’ targeted strategies, customer prospecting has achieved better efficiency with lower costs. Their comprehensive services, consistent results, and proactive approach make the partnership valuable. | Highlights: Hit Rate Solutions did not have any holes in their service that gave us any cause to complain. They did a great job and met our requirements.
Manager, Entertainement Company
8 years ago
They have efficiency, good care in what they do, and are well organized.
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