Teleperformance

224 Reviews

1.6

About Teleperformance

TP (Teleperformance) is a global leader in digital business services, specializing in integrated, human-centric solutions powered by "Orchestrated Intelligence." They combine human expertise with AI-enabled processes to deliver fast, reliable customer experiences and optimize business performance. Their services span Digital CX and AI (Video CX, Trust & Safety), Back-Office Processing (Claims Management, Finance & Accounting, Multilingual Customer Support), Consulting, and Specialized Services (Healthcare Support, RPO, Collection Services). TP helps clients across automotive, financial services, healthcare, telecom, and retail industries to achieve process efficiency, increased customer satisfaction, and long-lasting loyalty through a wide global footprint.

Industries

Insurance

Healthcare

Finance & Accounting

E-commerce

Media

+3 more

Region

France

Languages

English

Multilingual

Addresses

France

21-25 Rue Balzac, Paris 75008, France

Primary Address

United States

1991 S 4650 W, Salt Lake City, UT 84104, USA

Core Services

Technical Support

Customer Support

Inbound & Outbound Call Center

Other Services

Virtual Assistants 1

Back-Office Support

Customer Support 3

Email Support

Live Chat Support

Order Processing

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact Teleperformance

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Company Reviews

Total Reviews

224

Last Rated 7/31/2026

Overall Ratings

1.6

Last Rated 7/31/2026

(29)

(2)

(9)

(182)

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Kim D.B.

1 month ago

1.0

If i could give 0 stars i would

If i could give 0 stars i would. Shit company, housing is terrible. I worked here for a year. They didn't pay my last salary, they owe me 400 euros. Don't EVER go work here this is the worst company i ever dedicated my time & energy to. Save yourself.

AP

1 month ago

1.0

I started working at Teleperformance in…

I started working at Teleperformance in July 2025 on universal credit. I had a lovely time working with universal credit. Then decided to move over to the student loans department and this was the worst choice I ever made. I was taking free training with no access to any systems for weeks. we even had our training extended due to no system access. we were then told on the third week of our training that we must complete an assessment that we will determine if we keep our jobs or not without any previous real training. I ended up passing the assessment but was made to start my job as soon as possible without knowing the correct procedures due to no system access when we were meant to have. The IT department, we’re doing nothing for two weeks straight even though we made DAILY request requests on getting access to the systems. Due to this reason I had to leave my job due to feeling very very uncomfortable and lacking training needed to complete my job. I made every team leader I that I knew know about my situation and voiced my struggles and concerns various days and was met with a waiting time to see the outcome. Overall this isn’t a bad place to work, the campaign I moved to was very bad and I was treated very unfairly along with a lot more of the team that was starting with me. There was a lack of regard towards new starters on this campaign and I would never recommend anyone go to the student loans campaign.

Johan

1 month ago

1.0

Toxic place

Toxic place! Don't work for this company they will treat you like crap

Tanika Ewell

1 month ago

1.0

They don't care anything about people's…

They don't care anything about people's health and the trainers are ridiculous.

Anastasia Knipe

1 month ago

1.0

Worst company that I have personally…

Not the best experience working for this company hence the 1 star rating

Fiona

1 month ago

5.0

Hacoo

Hacoo Grwat shopping experience ngreat customer service regarding exchanges n refunds

Georgina Haines

1 month ago

1.0

Avoid!!!

Avoid!!!! Discriminatory against the disabled. Awful experience!!!

Vidya S Nair

2 months ago

1.0

They fool young people call for…

They fool young people call for interview for good salary and then offer less salary and the recruiters are worst nightmare. Fraud people.

Chris

3 months ago

1.0

worst BPO ever

used to be happy working with Majorel, but once it was merge with TP, the whole vibe gone. blood suckers

customer

3 months ago

1.0

Zero stars regarding Recruitment-Lying staff work here.

Zero stars regarding Recruitment-Lying staff work here. I applied for a complaint's role as I've got extensive experience in Financial Services including Banking. Received a very belittling email from a Chelsea Harper didn't have my name on it claimed I didn't have any experience at all. A complete lie spoke to David claimed that a Lynne Griffiths is the contact centre manager another lie she is a Recruitment Delivery Manager UK. Claimed I didn't have end to end management skills in complaint's another lie I've got seven years managerial experience in compliance that is higher than dealing with complaints with extensive experience. A person doesn't ways deal with the complaint from start to finish it depends on the complexity of it. Then a Charles then lied to obtain my email address and then my name when there isn't a complaint's email address

Andy

3 months ago

1.0

The worst of worst

The worst of worst. Jesus Christ will investigate and judge TP. I am warning everyone not to work at TP. Very bad salary with terrible condition. No help at all from HR. You never get an respond or call from HR. To much stress for nothing. Nothing never really works and bonus is just a lie. The worst experience. The company does not care about the workers or costumers. They dont let to use the phone during work but when can i find a place to rent or a real estate agent? To many nonsense rules and ac too cold or too hot. Of course nothing really get repaired.

Gary Owen

3 months ago

1.0

After nearly several months of…

After nearly several months of employment, was made to retake training over one error in the first weeks of the position. Outrageous is a nice way of putting it.

AS One

3 months ago

1.0

A terrible tech mafia company…

A terrible tech mafia company outsourcing the lowest paying American jobs then making it even more low paying by taking close to 80% of what you earn them. Only bribes and incentives to insurance companies and policy makers keep them afloat and operational otherwise these modern day slave houses would have been closed long ago.

Liam Salisbury

4 months ago

1.0

Absolutely appalling

Absolutely appalling. Ive been set a letter saying that i owe a total of £378.24 in overpayment from when i worked for Teleperformance 4 years ago. They have threatened a third party to collect the money unless i pay. Ive sent multiple emails and tried calling on several occasions but i just cant get through to anyone. How can a company be so incredibly bad? They cant pay wages properly and then threaten to get bailiffs to collect the money 4 years later. Im willing to pay but they literally wont answer me😂😂

ElRomandoGustavoMucha’chas

4 months ago

1.0

This company is a scam don't apply…

This company is a scam don't apply anything with them. Anybody who has worked them after gets hit with an overpayment scam which already gets deducted from your tax account and that tax is yours but they say its there's i have confirmation and proof for HMRC that its utter rubbish and report to ACAS

Lisa Howard

4 months ago

1.0

I work for Teleperformance For two…

I work for Teleperformance For two years under the client, United healthcare. I enjoyed my job and had pretty good supervisors. Three a go Teleperformance loss the transportation part of the contract therefore we were all laid off. A meeting was called to inform our last day would be April 4. I put in for an Unemployment right away and start looking for a job. I was contacted today by unemployment stating that I was not laid off per Teleperformance, one of their supervisors Had informed some of the advocates that Teleperformance will try to pull this so we should make sure that we screenshot all communications on the layoff. Just want to let you know that is what I’m going through now fighting for an Unemployment for a company that I gave my all.🤔

Deborah Kirkby

4 months ago

1.0

Shame I even had to give these one…

Shame I even had to give these one star. Really do not work for these 2 weeks training to work for the SLC contact then expected to take calls with hardly any support, after 3 weeks of none stop stress and anxiety enough was enough. Upper management don't care that you are struggling the response is your doing ok and offer no further training or support. It maybe better on a different campaign but the SLC one is shocking

Rachael Hudson

4 months ago

1.0

The absolute worst company you could…

The absolute worst company you could ever work for!!! STAY AWAY from this company! They treat you like absolute garbage, speak to you like a child. They are still living in the dinosaur era!! Management are all immature kids!

Abdul

4 months ago

5.0

Real talk

Real talk - I first joined Teleperformance in January 2024 working on the His Majesty's Passport Office campaign. Honestly, this was a walk in the park compared to what came next. After 3 months working in his majesty passport office, I moved to another campaign called the Student Loans Company. This was a very difficult campaign and requires you to actually use your brain - the kind of work where you can't just go through the motions. Of course you'll get system issues and all sorts of tech problems etc... which is just the norm nowadays, but you have to troubleshoot while keeping customers happy. I then decided to leave the company after working there for 6 months due to family issues that needed my attention. After 5-6 months away, I needed another job so I contacted the recruitment department at Teleperformance, and they managed to secure me a position in the Virgin Money campaign! My new start date as a customer service advisor for Virgin Money was 27th January 2025, I was pleased! Think about it - leave a company then join again? That shows they actually care if you're a good person and a solid worker. Anyways - when I started on my start date, the training was quite overwhelming. But I know deep down no amount of training really prepares you for going live and taking those calls. So I just absorbed what I could during training, and when I started taking calls live I dealt with the worst of the worst of customers - the ones who test every ounce of your patience - and also dealt with angels who are just the nicest customers you'll ever come across. It's that balance that keeps you going. I worked in the Virgin Money campaign full time initially, then I requested to go part time due to personal commitments, and they managed to accommodate for me without making it a big deal. One thing I do say - they genuinely do care about your mental health, and if you're struggling managers will actually help you. It's sad to see all the negative reviews online because I personally had a really good experience with this company. It's really just down to having nice managers and good people around you. Of course you get the few handful of managers who have a chip on their shoulders and are just weird negative energies - I could say their names but I won't. When it comes to breaks and holidays, I always got my requests accepted with only a few declines (if you're taking the mick with unreasonable timing). But honest to God, Teleperformance has been great to me and they deserve some recognition for that. From the recruitment department down to the managers on the floor, (shout out to Ross Cavin and Chris Hamilton). These guys really made feel supported, especially during those rough first few weeks taking live calls. These are the types of guys you want to hire for leadership positions - people who actually lead rather than just manage. Overall - if you're willing to put in the work and you find yourself with a good team, Teleperformance can be a really solid place to work. Im not saying this with an incentive, but i am being brutally honest. I did have 2 disciplinary meetings through out my time at TP - which just led to a formal warning due to my mobile phone going off whilst on live calls - but what do you expect when dealing with sensitive data? I have come to realise over the years and working with different companies that you will get tested, you will deal with weird people but if you remain a solid and positive you will reap the rewards. Theirs a ton of other little things i could mention but hopefully you get the picture.

Donald Wilson

4 months ago

1.0

I applied for a position to start 18…

I applied for a position to start 18 Aug as advertised online. I was then offered the 18 Aug to start but advised week before computer equipment would be sent to me with a call from it to set everything up- on this information I resigned my other position 4 Aug. 11 Aug this company emails me - less than a week before start date to say they have changed to 1 sep for operational reasons! Zero care that this was leaving me with no income and no offer to pay me for delayed start date! I have reported this company to acas! Be warned if they do this before you start it shows how much they just do not care!