Teleperformance

207 Reviews

1.6

About Teleperformance

TP (Teleperformance) is a global leader in digital business services, specializing in integrated, human-centric solutions powered by "Orchestrated Intelligence." They combine human expertise with AI-enabled processes to deliver fast, reliable customer experiences and optimize business performance. Their services span Digital CX and AI (Video CX, Trust & Safety), Back-Office Processing (Claims Management, Finance & Accounting, Multilingual Customer Support), Consulting, and Specialized Services (Healthcare Support, RPO, Collection Services). TP helps clients across automotive, financial services, healthcare, telecom, and retail industries to achieve process efficiency, increased customer satisfaction, and long-lasting loyalty through a wide global footprint.

Industries

Insurance

Healthcare

Finance & Accounting

E-commerce

Media

+3 more

Region

France

Languages

English

Multilingual

Addresses

France

21-25 Rue Balzac, Paris 75008, France

Primary Address

United States

1991 S 4650 W, Salt Lake City, UT 84104, USA

Core Services

Technical Support

Customer Support

Inbound & Outbound Call Center

Other Services

Virtual Assistants 1

Back-Office Support

Customer Support 3

Email Support

Live Chat Support

Order Processing

Service Details

Contact the company for their services details

There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

Contact Company

Contact Teleperformance

Send a message to the company talking about your project needs, price and timeline to get started on your project!

Contact Company

Company Reviews

Total Reviews

207

Last Rated 4/21/2026

Overall Ratings

1.63

Last Rated 4/21/2026

(28)

(2)

(9)

(166)

Sort By

Rachael Hudson

1 month ago

1.0

The absolute worst company you could…

The absolute worst company you could ever work for!!! STAY AWAY from this company! They treat you like absolute garbage, speak to you like a child. They are still living in the dinosaur era!! Management are all immature kids!

Abdul

1 month ago

5.0

Real talk

Real talk - I first joined Teleperformance in January 2024 working on the His Majesty's Passport Office campaign. Honestly, this was a walk in the park compared to what came next. After 3 months working in his majesty passport office, I moved to another campaign called the Student Loans Company. This was a very difficult campaign and requires you to actually use your brain - the kind of work where you can't just go through the motions. Of course you'll get system issues and all sorts of tech problems etc... which is just the norm nowadays, but you have to troubleshoot while keeping customers happy.I then decided to leave the company after working there for 6 months due to family issues that needed my attention. After 5-6 months away, I needed another job so I contacted the recruitment department at Teleperformance, and they managed to secure me a position in the Virgin Money campaign! My new start date as a customer service advisor for Virgin Money was 27th January 2025, I was pleased! Think about it - leave a company then join again? That shows they actually care if you're a good person and a solid worker.Anyways - when I started on my start date, the training was quite overwhelming. But I know deep down no amount of training really prepares you for going live and taking those calls. So I just absorbed what I could during training, and when I started taking calls live I dealt with the worst of the worst of customers - the ones who test every ounce of your patience - and also dealt with angels who are just the nicest customers you'll ever come across. It's that balance that keeps you going.I worked in the Virgin Money campaign full time initially, then I requested to go part time due to personal commitments, and they managed to accommodate for me without making it a big deal. One thing I do say - they genuinely do care about your mental health, and if you're struggling managers will actually help you. It's sad to see all the negative reviews online because I personally had a really good experience with this company. It's really just down to having nice managers and good people around you.Of course you get the few handful of managers who have a chip on their shoulders and are just weird negative energies - I could say their names but I won't. When it comes to breaks and holidays, I always got my requests accepted with only a few declines (if you're taking the mick with unreasonable timing). But honest to God, Teleperformance has been great to me and they deserve some recognition for that.From the recruitment department down to the managers on the floor, (shout out to Ross Cavin and Chris Hamilton). These guys really made feel supported, especially during those rough first few weeks taking live calls. These are the types of guys you want to hire for leadership positions - people who actually lead rather than just manage.Overall - if you're willing to put in the work and you find yourself with a good team, Teleperformance can be a really solid place to work. Im not saying this with an incentive, but i am being brutally honest. I did have 2 disciplinary meetings through out my time at TP - which just led to a formal warning due to my mobile phone going off whilst on live calls - but what do you expect when dealing with sensitive data?I have come to realise over the years and working with different companies that you will get tested, you will deal with weird people but if you remain a solid and positive you will reap the rewards. Theirs a ton of other little things i could mention but hopefully you get the picture.

Donald Wilson

1 month ago

1.0

I applied for a position to start 18…

I applied for a position to start 18 Aug as advertised online.I was then offered the 18 Aug to start but advised week before computer equipment would be sent to me with a call from it to set everything up- on this information I resigned my other position 4 Aug.11 Aug this company emails me - less than a week before start date to say they have changed to 1 sep for operational reasons!Zero care that this was leaving me with no income and no offer to pay me for delayed start date!I have reported this company to acas!Be warned if they do this before you start it shows how much they just do not care!

Hanna

1 month ago

1.0

Don't work here!

Have worked here for 2 years. In Spain they hire people to get training money from the government and then fire them right before their probation period ends. Have seen long term employees get fired for no valid reason at all. You're not in a secure position even with a permanent contract. Wouldn't recommend working here!

Sabiya ...

1 month ago

1.0

Stay well away from this organisation.

If it were possible to give zero stars, I would. I was offered a role on a “conditional” basis, but had I known the extent of the documentation and evidence required—before even having a firm job offer—I would not have invested my time.As others have mentioned, the process demonstrated a concerning lack of professionalism, clarity, and empathy. I was initially offered one role, only to be told it was no longer available, then presented with alternatives that also disappeared just as quickly. All of this for a minimum‑wage position.The amount of effort required was excessive. Each time I believed I had provided sufficient information, further requests followed. In all my years of applying for roles, I have never encountered such a poor and unnecessarily burdensome experience. Most employers are satisfied with references from previous HR departments; however, this organisation insisted on accessing payroll information, including bank details, through Experian and other third parties. Their understanding of GDPR also appeared questionable.Overall, this process was a significant waste of time. I would strongly advise others to proceed with caution unless they are prepared to spend weeks navigating an overly complicated and intrusive vetting process. In my view, it simply isn’t worth it.

Sarah Crosbie

1 month ago

1.0

Now I have resigned i feel I can be…

Now I have resigned i feel I can be honest about this place. Run.....

Stephen Sharp

1 month ago

1.0

The way they treat staff is a discrace.

RaraJaney

2 months ago

1.0

Unprofessional, contradictory & misleading

I applied for a vacancy with this company on a referral basis from Jobcentre Plus. I've been looking for another job where I can work from home and also have more hours with better working conditions. So, when my advisor told me about this vacancy I thought I'd give it a go, especially as the contract was for the DWP and the pay was decent enough for my needs. However, from day one, the application was a painfully slow process:I couldn't log in as the site said I'd already applied for the job, which is ironic as I couldn't log in. I have applied for a job before with them, but never heard anything so, I thought I'll use my other email address and register as a new user. This seemed to work. From then on, it was a constant roller-coaster of sending information within impossible time frames, especially as I am still employed elsewhere. As if that wasn't bad enough, whatever information I sent was never good enough - they always wanted more and now that I've read similar reviews about the same issue, I'm very concerned about my personal information and how it's being used. One email I received was around 14.20 requesting further ID and further proof of address eventhough, I'd sent photos of documents off the list provided. The deadline for sending this was 08.00 the next morning! Hang on a minute... I've told you I'm already working and, for some reason, you also think that I'll be sending this info' by post...Erm...why would I be doing that? Not to mention they wanted ORIGINAL copies (passports, etc..) sent through the POST! I think not. This is what I mean by the instructions being contradictory and confusing: telling you to do this a certain way then, the next paragraph instructs you to do it another way, because of...what? You've told me you want further evidence by the next morning, yet TELL me I'll be sending it by post, which will take how long? And why by post? The next morning, I received an email stating that my application had been withdrawn due to missing the deadline. The audacity of it! Although, I am actually glad I didn't send anything. Alarm bells did ring. To make matters worse, there is no way of contacting anyone to help with the application, other than a so - called contact email request page for which there is a drop down menu to pick from - none of which include applying for a job. Even after completing the 'on boarding' process and submitting my information, it was a further week before I even received a reply (probably checking me out and not liking that I don't have Facebook, etc.. I don't even use my real name anyway). A bit of a liberty when I was being forced in to rushing to supply ID and complete online tests in 24 hours (for certain criteria. Reading regulations and whatever, was around 48 hours). I also recall that when I did reply to an email enquiring about their request, I never had a reply or, someone totally different replied. Needless to say, continuity is lost and the answer is unsatisfactory, that is, if you receive one! This application of mine had been going on since 26th February, finally culminating in a thanks - but - no - thanks - email this morning. However, what I didn't realise was, there is an absolute breach of data protection. It appears I wasn't the only rejected candidate this morning...14 of us received the same email. I know this because we were all sent each other's addresses. Needless to say, they also have mine! Half an hour later I received exactly the same email minus the extra addresses. Why bother, I've seen them. Absolutely laughable. The reason supplied was, apparently, because I couldn't conform to the ridiculous time frames being imposed. Personally, I think it was due to myself stating that their timeliness are unreasonable and that won't be resigning from my present job until I have a secure tenure from TP. That and ageism: Their social media account photos (assuming they are real) are just full of young people and openly advertise the fact the company is geared towards employing the young - particularly the 18 to 24 year old age group. Obviously, in the UK, it's illegal to advertise vacancies for a certain age group - unless it's for legal reasons, of course. So, as the TP company employees don't know how old applicants are until the ID info' is submitted, I suppose this is how applicants are sifted. If I could give this experience zero stars I definitely would. I'm only relieved I haven't already handed - in my notice at my present job, (my gut told me not to) although I'd already accepted the offer of employment for this vacancy from TP. Anyway, I have an appointment at the JCP next Friday and will be showing some of these horrific reviews to my advisor. I seem to be one of the lucky ones and feel I've dodged a bullet!

Garry singh

2 months ago

1.0

WORST BGV MANAGEMENT

Two employees named ROHIT and SAHIL, who are in charge of the BGV process, show very poor judgment and a lack of professionalism. They kept harassing me for four days in between my training sessions. All the details from my previous organization match perfectly except that TaskUs uses my nickname, while the source email contains my full name and employee ID. I have no idea what TP sees in these two individuals to hire them for such a critical role in background verification. Honestly, TELEPERFORMANCE has the worst management I have encountered in my 13 years as a working professional; even TaskUs manages things far better than this company does. They begin training only after proper document verification is completed. This organization does not even deserve one star rating—if there were an option for minus one rating then every former employee should give it that score out of frustration with their harassment practices—I ended up resigning just 20 days into joining because I was so irritated by how they treated me during this period."

Customer

2 months ago

1.0

A total mass

A total mass, from the training to leadership. Bombarded with information and files that we need to memorize or search in on an average call of 5 minutes.Monthly changes to already agreed schedule and salary.Not to mention, promises and duties that where promised during the interview 90% never happened.I'm not even sure that people will even leave the office to work from home.The office work is nice but not like this.

Mohamed

2 months ago

1.0

Corrupt as hell

Top tier agent is writing to you- 4 years in TP (Dubai - DOZ)- 12 times top quality scorer + other awards (Total 17)- 2 projects expert- I trained a lot of new commers (I was an agent - not promoted to anything)- I managed to rescue my projects in many situations especially when they are low on manpower- 0 days of absenteeism (For 4 years)- 0 minutes of lateness (For 4 years)- All of those I trained and even the new commers were promoted to something- They all had one common criteria (They were all going out to cafe with the team leader after work - frequently for about 3 to 6 month every year each member - bribery and nepotism are confirmed in this company)- I was not even promoted to a Line something (not even preferred by any of the gang members)- Was always the top every month on all my rivals even the team leaders and those who held positions)- I excelled in each aspect in the operation- I was fired when things were caught by the clients of several projects especially when they noticed that no one is supervising the management of TP in Dubai or even punishes anyone who mistakes or gets any suspension about him- After 4 years of hard work - I was fired when about 4 to 5 projects left the company in the same month in 2025 (The HR neglected me and found a place for each agent except for me and another agent as I am not the silent type - I always overshine the corrupt masters)- All of the leaving projects reported corruption - nepotism - manipulation in reports - others)- I highly recommend not spending a single day in that place- If you are an employee (please leave at once - find yourself a better place - don't waste a minute in that place at all)- If you are a client (Run for your life - save your assets - find a higher quality company that fits you brand's name - they know that they can manipulate the law and escape successfully without having to pay for their crimes)- I shall punish myself that I spent a moment of my life working for TP- Run for your own good - save yourself - it's a thief hive

Felipe Sanchez

2 months ago

1.0

Teleperformance Barcelona fires you without a cause

I was hired as a Booking agent and after 1 month of flawless training, I started to work on the site 1 day, and the next day after 5 minutes working, these people took me to a room and told me I was fired because I did not fit in the company. After talking to some people, I discovered that because I was listening to music while getting customers and also because I checked my cellphone because I needed to check a password for one of the systems, it was enough to get me fired. NO feedback, no memos, no talking. Just fired. Also, they escorted me outside the building as a criminal. Plus, during training, we were told that music was allowed. so just because I checked my cellphone to see a password and read a message I got fired??? what a disappointment working for them. I thought it was going to be different but no. Not recommended

S. W

2 months ago

1.0

Disgusting management

Disgusting management, the company should be closed down and META and Nielsen IQ should be punished for using racist companies as call center. HR animals like Sara Tomé openly defending this. Its not a coincidence that their share prices have dropped drastically as well as their ratings constantly dropping. Company for animals run by pig excrement

Mohammed

3 months ago

1.0

A Very Negative Experience

My experience at this company was very negative.Behind the talk of “opportunities,” the reality is quite different: constant pressure, a lack of human consideration, and very questionable handling of sensitive situations.Following a workplace accident, I faced a lack of real support and decisions that deeply affected me, both psychologically and professionally. Instead of support, I encountered silence, ambiguity, and procedures that give the impression the company is mainly trying to protect itself.My departure took place in a tense climate, to the point that legal proceedings were initiated, which says a lot about how internal conflicts are handled.I’m sharing this review so future candidates understand that reality does not always match what is presented during interviews. Working here can leave a lasting negative impression, especially when going through a difficult situation.Something to seriously think about before committing.

Hay day

3 months ago

1.0

Totally unorganized

Totally unorganized, no communication. They let you go for staying home with a fever i missed one day. They have zero empathy.The complaints about harassments doesn’t get taken serious. Their HR hotline doesn’t work and if it does ur on hold for 2 hours. Training got changed multiple times also the room they provide looks like hospitals. This is the worst company to work for. Don’t even try go to another one.

Can Özgören

3 months ago

1.0

Hello sorry to say but really a racist…

Hello sorry to say but really a racist company they had interview with me in Ummima Restaurant they say they don’t understand my English even the person who had interview his English Accent was very bad this company is worst of the worst

FRREEDOM FIGHTER

3 months ago

1.0

Lack of Empathy, Repeated Payroll Issues, and Poor HR support

My experience at teleperformance has been deeply disappointing and distressing. Over a prolonged period, i experienced repeated administrative failures, lack of empathy, and what felt like a complete disregard for employee wellbeing. Annual leave requests were repeatedly declined due to "business needs" only for the same leave to later be treated as unused or replaced with unpaid categories such as dependant leave or unauthorised absence. This resulted in financial loss and ongoing stress. Even during significant personal and medical circumstances - including supporting partner through medical emergencies, a high-risk pregnancy, and a caesarean section - flexibility and understanding were very minimal. Payroll accuracy was also a major issue. I experienced unexplained underpayments that took months to resolve, causing financial hardship and damage to my personal finances. Clear explanations were rarely provided. Basic HR administration was consistently poor . Even simple correction such as fixing misspelt name that was flagged from the start of employment, were ignored for years.The cumulative impact of these issues affected my mental wellbeing significantly, I was left feeling unsupported, undervalued, and emotionally drained. Despite raising concerns through the appropriate channels, problems continued to repeat rather than improve.Teleperformance promotes itself as people-focused, but in my experience, operational targets were prioritised at the expense of basic fairness, compassion, and accountability.I would strongly advise prospective employees to ask detailed questions about leave management, payroll accuracy, and HR support before accepting a role.

Success Travels

4 months ago

1.0

Work load

Work load, poor management, no compassion from the high bosses, no pay increase, less support, harsh work environment.

Alexis Legend

4 months ago

1.0

I worked at Teleperformance for two…

I worked at Teleperformance for two years on the Insulet project for the UK market, and my experience was extremely negative.Both the company and the project consistently disregarded the needs of agents. The environment was built entirely on pressure, with poor working conditions and completely unrealistic expectations. We were given performance goals without being provided the proper tools, resources, or staffing levels to realistically achieve them.For months, the project did not hire new agents, while existing staff were expected to handle extremely high call volumes — often 40 to 50 calls per day. At the same time, we were pressured to be fast while also meeting every customer need, which was contradictory and unsustainable. Agent support channels were often unhelpful, with insufficiently informed staff unable to properly assist during calls.Employees were pushed to exhaustion, and then, without warning, over 200 people were suddenly let go. After years of dedication and intense workloads, this was handled in a deeply unfair and demoralising way.Teleperformance promotes itself as a company that values employee wellbeing, quality, and inclusion, and highlights various support initiatives publicly. In my experience, however, this image does not reflect the reality on the ground. The gap between marketing and actual treatment of employees is significant.I am leaving this review as an honest record of my experience, so others can make informed decisions.

—-——

4 months ago

1.0

⚠️ DO NOT WORK FOR THEM

⚠️ DO NOT WORK FOR THEMI wasted six years of my life working for this place, and calling it a “great place to work” is an outright joke. I was on the Student Finance campaign, and the experience was nothing short of miserable. The training was a disaster — two weeks of mind‑numbing PowerPoint slides, then straight onto live calls with barely any understanding of the systems or the queries we were expected to handle. The systems constantly crashed, ran at a snail’s pace, and even cost me pay because of technical failures that were completely out of my control.They love to claim they’ll support you, but the truth is the opposite. Management don’t help, they don’t guide, and they certainly don’t care. They focus on every tiny mistake, ignore anything positive, and make it clear that you’re disposable. The culture is toxic from the top down. If you want to progress, you’re expected to kiss backsides, stay silent, and agree with everything — independent thought howdare you think for yourself your a robot.Their low ratings aren’t a coincidence; they’re a warning. You will be overworked, underpaid, and treated as if you’re easily replaceable. There is zero appreciation, zero respect, and zero genuine support. Leaving was the best decision I made, and I would never go back. If you value your mental health, your dignity, or your time, avoid this place completely.IF i could leave zero stars i would