Evateck

4 Reviews

5.0

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About Evateck

Evateck provides outsourced customer support services tailored for tech firms and online businesses. They deliver omnichannel support (voice, chat, email, social media) via shared or dedicated teams, integrating with clients’ tech stacks and maintaining SLAs. Their model emphasizes fast onboarding, quality assurance, and scalable operations so clients can focus on growth while support is handled.

Industries

Hospitality

E-commerce

Media

+1 more

Region

Italy

Ukraine

United States

Languages

Multilingual

Core Services

Live Chat Support

Email Support

Technical Support

Customer Support

Inbound & Outbound Call Center

Multichannel Support

Other Services

Customer Support 6

Live Chat Support

Email Support

Technical Support

Inbound & Outbound Call Center

Multichannel Support

Order Processing

Virtual Assistants 3

Virtual Assistant

Data Entry

Back-Office Support

Other Services 1

Customer Support

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact Evateck

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Company Reviews

Total Reviews

4

Last Rated 4/25/2024

Overall Ratings

5

Last Rated 4/25/2024

(4)

(0)

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Marketing Manager, Feed Social Agency

1 year ago

5.0

All deliverables were handled professionally.

Evateck helped the client reduce the average resolution time for client requests from 10 days to less than an hour. The team handled all tasks professionally and accommodated requests promptly. Their ability to quickly take over the support process was commendable. | Highlights: Evateck has a great company culture and that shows in their interactions with clients. We were very impressed by how quickly they were able to take over the support process from our internal team.

Original Review

CMO, Astra Dent Poland

1 year ago

5.0

Their ease of implementation, management, and quality of customer support are impressive.

The client is happy with Evateck's customer support quality; within a year, the team has only had one negative end-customer interaction. Evateck offers 24/7 availability and resolves urgent issues quickly through messages. They also communicate with the client through virtual meetings and emails. | Highlights: Their ease of implementation, management, and quality of customer support are impressive.

Original Review

Head Project Manager, Leowix LLC

1 year ago

5.0

The number of ideas and recommendations that the Evateck team has provided was absolutely insane!

Thanks to Evateck, the client's qualified lead volume has doubled, and the average response time for existing customers on a monthly service plan has been reduced from two hours to five minutes. The professional team goes above and beyond the scope of their work and exhibits a personalized approach. | Highlights: There were 2 things that stand out the most when dealing with Evateck: 1 - A highly personalized approach. The Evateck team didn't feel like an outsourced team at all. They were more like an offshore continuation of our own team that understood our goals and values. 2 - Extremely professional talent. From the very start we could tell that we were dealing with experts. The number of ideas and recommendations that the Evateck team has provided was absolutely insane!

Original Review

Project Manager, Midzhur Management Construction

2 years ago

5.0

We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability.

Evateck's work significantly improves customer support strategy, retention rates, and cost savings. As a result, internal resources can concentrate on core business functions. The team's proactive problem-solving and customized approach are commendable. They are committed to meeting deadlines. | Highlights: We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability.

Original Review