Nexa
About Nexa
Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant), and Legal. Nexa's omni-channel approach covers calls, texts, and live chat, delivering comprehensive services including lead qualification, appointment scheduling, and inbound/outbound sales. Their solutions are highly flexible, featuring customizable scripts and bilingual (English/Spanish) capabilities.
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United States
Core Services
Other Services
Service Details
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Company Reviews
Total Reviews
239
Last Rated 2/22/2026
Overall Ratings
Last Rated 2/22/2026
Jessica Michalak
4 months ago
Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in … More
Sally B
7 months ago
NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not … More
Frank A
9 months ago
THEIR OPERATORS CAN NOT FOLLOW SIMPLE DIRECTIONS. And the company doesn’t care. They also hold the callers too long in the phone just to bill. They’re a joke. WORST BY FAR More
OR Advanced Roofing, LLC
10 months ago
We recently started working with Nexa, and the experience has been excellent. Their team is professional, responsive, and has made a real difference in how we handle incoming leads and customer communication. Since we began using their … More
Chris James
10 months ago
Sandra explained everything and answered all my questions.
Aaron - Junik
10 months ago
Great service and professional
Rawley Vines
11 months ago
Thanks for the review Rawley!
Shannon Dunker
11 months ago
Great onboarding - started off good - then turned TERRIBLE. Worst service we’ve ever had. Managers can’t fix issues - Um sure they will be out of business soon. I believe this was because they were bought out.
Brad Gilkey
11 months ago
Thanks for the review Mr. Gilkey.
Nicholas Donlin
11 months ago
We had a great experience working with Garrett and Brianna. Would highly recommend.
Mark LaPorta
1 year ago
We had a seamless sales and onboarding experience with Rikard and look forward to our continued relationship.
Vida Ash
1 year ago
Professional, helpful and extremely knowledgeable person. She gave me different options to work with and I already had my on-boarding Thank you
Ron Gruss Agilio
1 year ago
We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!
Kelsi
1 year ago
Mayra Tovar has been absolute SAINT to work with! She's extremely patient, super responsive, unbelievably professional, and her service has been top notch during our transition to Nexa's receptionist services.
Ryan Longo
1 year ago
⭐️⭐️⭐️⭐️⭐️ Nexa has helped our company tremendously with answering calls and booking … More
Billy Keller
1 year ago
Great experiences so far😎 Looking forward to seeing how it impacts our Bussiness, we get 400 calls a week after hours, so we hope this will really help with our customer experience❤️ …
Brent Michael MD
1 year ago
Garrett is not only good at what he does in service offering the highest quality product at such low costs; more importantly, he sincerely cares about Humanity and Those he helps. I’m grateful to be associated with this group. ⭐️⭐️⭐️⭐️⭐️
Matt DiMauro
1 year ago
Kristin has been awesome to work with. Great communication, very professional.
Loren Taylor
1 year ago
Sandra was really easy to work with our needs. She was friendly, communicative, and responds to questions, calls, and emails timely.
isaac c
1 year ago
i had very good experience with this company and i highly recommend the prices are good and service is amazing
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