Sign In
Search
Find Companies
Sign In

Nexa

239 Reviews
4.4

About Nexa

Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant), and Legal. Nexa's omni-channel approach covers calls, texts, and live chat, delivering comprehensive services including lead qualification, appointment scheduling, and inbound/outbound sales. Their solutions are highly flexible, featuring customizable scripts and bilingual (English/Spanish) capabilities.

Industries

Legal
Insurance
Healthcare
Real Estate
Finance & Accounting
Home Services
E-commerce
+5 more

Region

United States

Languages

English

Addresses

Core Services

Live Chat Support
Core Service
Order Processing
Core Service
Lead Generation
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service

Other Services

Virtual Assistants 3
toggle
Back-Office Support
Calendar Scheduling
Virtual Assistant
Customer Support 3
toggle
Email Support
Help Desk Support
Multichannel Support

Service Details

Contact the company for their services details

There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

Contact Company

Contact Nexa

Send a message to the company talking about your project needs, price and timeline to get started on your project!

Contact Company

Company Reviews

Total Reviews
239

Last Rated 2/22/2026

Overall Ratings
4.36

Last Rated 2/22/2026

(194)
(6)
(4)
(2)
(33)
Sort By
JM

Jessica Michalak

4 months ago

Google
1.0

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in … More

SB

Sally B

7 months ago

Google
1.0

NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not … More

FA

Frank A

9 months ago

Google
1.0

THEIR OPERATORS CAN NOT FOLLOW SIMPLE DIRECTIONS. And the company doesn’t care. They also hold the callers too long in the phone just to bill. They’re a joke. WORST BY FAR More

OA

OR Advanced Roofing, LLC

10 months ago

Google
5.0

We recently started working with Nexa, and the experience has been excellent. Their team is professional, responsive, and has made a real difference in how we handle incoming leads and customer communication. Since we began using their … More

CJ

Chris James

10 months ago

Google
5.0

Sandra explained everything and answered all my questions.

AJ

Aaron - Junik

10 months ago

Google
5.0

Great service and professional

RV

Rawley Vines

11 months ago

Google
5.0

Thanks for the review Rawley!

SD

Shannon Dunker

11 months ago

Google
1.0

Great onboarding - started off good - then turned TERRIBLE. Worst service we’ve ever had. Managers can’t fix issues - Um sure they will be out of business soon. I believe this was because they were bought out.

BG

Brad Gilkey

11 months ago

Google
5.0

Thanks for the review Mr. Gilkey.

ND

Nicholas Donlin

11 months ago

Google
5.0

We had a great experience working with Garrett and Brianna. Would highly recommend.

ML

Mark LaPorta

1 year ago

Google
5.0

We had a seamless sales and onboarding experience with Rikard and look forward to our continued relationship.

VA

Vida Ash

1 year ago

Google
5.0

Professional, helpful and extremely knowledgeable person. She gave me different options to work with and I already had my on-boarding Thank you

RG

Ron Gruss Agilio

1 year ago

Google
5.0

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

K

Kelsi

1 year ago

Google
5.0

Mayra Tovar has been absolute SAINT to work with! She's extremely patient, super responsive, unbelievably professional, and her service has been top notch during our transition to Nexa's receptionist services.

RL

Ryan Longo

1 year ago

Google
5.0

⭐️⭐️⭐️⭐️⭐️ Nexa has helped our company tremendously with answering calls and booking … More

BK

Billy Keller

1 year ago

Google
5.0

Great experiences so far😎 Looking forward to seeing how it impacts our Bussiness, we get 400 calls a week after hours, so we hope this will really help with our customer experience❤️ …

BM

Brent Michael MD

1 year ago

Google
5.0

Garrett is not only good at what he does in service offering the highest quality product at such low costs; more importantly, he sincerely cares about Humanity and Those he helps. I’m grateful to be associated with this group. ⭐️⭐️⭐️⭐️⭐️

MD

Matt DiMauro

1 year ago

Google
5.0

Kristin has been awesome to work with. Great communication, very professional.

LT

Loren Taylor

1 year ago

Google
5.0

Sandra was really easy to work with our needs. She was friendly, communicative, and responds to questions, calls, and emails timely.

IC

isaac c

1 year ago

Google
5.0

i had very good experience with this company and i highly recommend the prices are good and service is amazing

Showing 1 - 20 of 239 results
Items Per Page
Jump to page

Grow Your Virtual Assistant Agency with Qualified Leads

  • tickFree professional agency profile
  • tickShowcase services & pricing
  • tickReceive direct inquiries
  • tickBacklink to your website
  • tickOptional featured placement & boosted ranking
Create a Free Agency Profile