Nexa

239 Reviews

4.4

About Nexa

Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant), and Legal. Nexa's omni-channel approach covers calls, texts, and live chat, delivering comprehensive services including lead qualification, appointment scheduling, and inbound/outbound sales. Their solutions are highly flexible, featuring customizable scripts and bilingual (English/Spanish) capabilities.

Industries

Legal

Insurance

Healthcare

Real Estate

Finance & Accounting

Home Services

E-commerce

+5 more

Region

United States

Languages

English

Addresses

United States

2001 W Camelback Rd Suite 400, Phoenix, AZ 85015

Primary Address

Core Services

Live Chat Support

Order Processing

Lead Generation

Customer Support

Inbound & Outbound Call Center

Other Services

Virtual Assistants 3

Back-Office Support

Calendar Scheduling

Virtual Assistant

Customer Support 3

Email Support

Help Desk Support

Multichannel Support

Service Details

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Contact Nexa

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Company Reviews

Total Reviews

239

Last Rated 2/17/2026

Overall Ratings

4.36

Last Rated 2/17/2026

(194)

(6)

(4)

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Jessica Michalak

6 months ago

1.0

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in … More

Sally B

9 months ago

1.0

NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not … More

Aaron - Junik

11 months ago

5.0

Great service and professional

Frank A

11 months ago

1.0

THEIR OPERATORS CAN NOT FOLLOW SIMPLE DIRECTIONS. And the company doesn’t care. They also hold the callers too long in the phone just to bill. They’re a joke. WORST BY FAR More

Billy Keller

1 year ago

5.0

Great experiences so far😎 Looking forward to seeing how it impacts our Bussiness, we get 400 calls a week after hours, so we hope this will really help with our customer experience❤️ …

Brent Michael MD

1 year ago

5.0

Garrett is not only good at what he does in service offering the highest quality product at such low costs; more importantly, he sincerely cares about Humanity and Those he helps. I’m grateful to be associated with this group. ⭐️⭐️⭐️⭐️⭐️

Matt DiMauro

1 year ago

5.0

Kristin has been awesome to work with. Great communication, very professional.

Loren Taylor

1 year ago

5.0

Sandra was really easy to work with our needs. She was friendly, communicative, and responds to questions, calls, and emails timely.

isaac c

1 year ago

5.0

i had very good experience with this company and i highly recommend the prices are good and service is amazing

Dan Kapellen

1 year ago

5.0

Sandra did a great job explaining the answering service processes and pricing plans, and scheduling an on-boarding meeting.

Curtis Klutts

1 year ago

5.0

Sandra did a great job

Damian K

1 year ago

5.0

Sandra was great to work with and went above and beyond answering all the many questions I had. We are excited about Nexa helping us with calls and growing our sales. Thank you.

Melissa Shahan

1 year ago

5.0

Thank you so much for the kind review!

Nick Martinez

1 year ago

5.0

Sandra was great to work with and I appreciate the level of transparency I got throughout the process.

Rachel Muller

1 year ago

5.0

Very nice people to work with. They train their employees per company they work with. Would highly recommend if you are short staffed and need help with getting clients in for their annual appointments or follow up calls. Highly recommend