Nexa

13 Reviews

4.2

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About Nexa

Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant), and Legal. Nexa's omni-channel approach covers calls, texts, and live chat, delivering comprehensive services including lead qualification, appointment scheduling, and inbound/outbound sales. Their solutions are highly flexible, featuring customizable scripts and bilingual (English/Spanish) capabilities.

Industries

Legal

Insurance

Healthcare

Real Estate

Finance & Accounting

Home Services

E-commerce

+5 more

Region

United States

Languages

English

Core Services

Live Chat Support

Order Processing

Lead Generation

Customer Support

Inbound & Outbound Call Center

Other Services

Customer Support 6

Live Chat Support

Order Processing

Inbound & Outbound Call Center

Email Support

Help Desk Support

Multichannel Support

Digital Marketing 1

Lead Generation

Virtual Assistants 3

Virtual Assistant

Calendar Scheduling

Back-Office Support

Other Services 1

Customer Support

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact Nexa

Send a message to the company talking about your project needs, price and timeline to get started on your project!

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Company Reviews

Total Reviews

13

Last Rated 1/8/2026

Overall Ratings

4.23

Last Rated 1/8/2026

(8)

(3)

(0)

(2)

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Technology Partnerships & Solutions Lead, IT Company

2 months ago

4.0

Their attention to detail and follow-up of the proposed actions were impressive.

The engagement was successful. Nexa delivered the project on time and in accordance with the client's needs. The team impressed the client with their detailed work and follow-up on the proposed actions. Nexa also communicated well through email and virtual meetings. | Highlights: Their attention to detail and follow-up of the proposed actions were impressive.

Original Review

Alexa

3 months ago

1.0

I starten føltes plattformen…

I starten føltes plattformen fullstendig pålitelig, hver prosess gikk knirkefritt, og support var alltid tilgjengelig. Men den trygghetsfølelsen forsvant da kontoen min plutselig frøs, og all kommunikasjon stoppet uten forklaring. Det var en bekymringsfull og frustrerende opplevelse. Heldigvis grep 𝚉𝚎𝚎𝚍𝚛𝚊 Ltd inn, håndterte situasjonen med forsiktighet og hjalp meg med å gjenopprette det jeg trodde var tapt for godt.

Original Review

whittakerassistancedotcom

5 months ago

1.0

I lost money and didn’t know where to turn. A subreddit recommended Team on my Profile Title and I’m so thankful I followed through.I got 60% of my funds back.

У гэтых махляроў была цэлая каманда, якая выдавала сябе за «кіраўнікаў па кліентах» і «супрацоўнікаў па захаванні адпаведнасці». Я страціў грошы і не ведаў, куды звярнуцца. У маім профілі ў subreddit рэкамендавалі Team, і я вельмі ўдзячны, што зрабіў гэта. Яны ведалі пра махлярства, прапанавалі рэальныя варыянты аднаўлення і нават дапамаглі паведаміць пра фальшывую платформу ўладам. Я вярнуў 60% сваіх сродкаў.

Original Review

CISO, Redpagos & Midinero

8 months ago

5.0

We’re very satisfied with their services.

Nexa has discovered valuable vulnerabilities in the clients' systems during penetration testing. The team shows an ingenious and assertive thinking process, manages the project well, has an agile response time, and communicates excellently. Overall, their work quality has satisfied the client. | Highlights: Nexa does a great job in penetration testing and brand protection. They translate technical vulnerabilities into risks that our company's C-suite can understand, which is valuable to us. We are very satisfied with their work.

Original Review

COO, GETNET

9 months ago

5.0

They're very proactive and try to be a strategic partner to our company.

Thanks to Nexa 's work, the team has seen a marked improvement in their monthly reports, seeing no critical or high-importance issues and a reasonable number of minor problems. The team is budget-conscious and communicates daily. They are proactive and constantly stay one step ahead. | Highlights: They're very proactive and try to be a strategic partner to our company. Nexa is always willing to handle any cybersecurity issues and is always one step ahead. They've never charged us extra; they understand our business and needs.

Original Review

CryptoCat

1 year ago

5.0

My favorite cryptocurrency

my favorite cryptocurrency! The team is very professional, several tools have been created to manage NFTs and smart contracts. Transactions are super fast, with several wallets to store coins and many exchanges that support NEXA

Original Review

CEO, GNS Software

1 year ago

5.0

The continuity of my business is in Nexa's hands, which speaks volumes about the confidence we have in them.

Thanks to Nexa, the client has achieved excellent system performance. The team is very reliable and supportive, providing invaluable peace of mind to the client, as they're always there to solve issues and keep everything up and running. Moreover, their problem-solving responsiveness is impressive. | Highlights: Nexa solves problems and then negotiates. Their team first focuses on putting fires down. Then, they work with us to reach a payment arrangement. This approach is very valuable because they share our company values. We also first help our customers, and we then reach an agreement with them. With this approach, they don't hold the client hostage to get paid.

Original Review

Head of the Non-Financial Risk Department, BHU

1 year ago

5.0

Nexa proposed coherent solutions based on their knowledge of our institution.

Nexa detected 11 vulnerabilities in the client's systems and implemented effective solutions. The team showcased an impressive willingness to adapt to the client's project and proposed coherent solutions. Nexa delivered work on time and had good communication via email and Microsoft Teams. | Highlights: Nexa's greatest strength was their permanent exchange with us and their willingness to work and adapt to our project. Nexa proposed coherent solutions based on their knowledge of our institution.

Original Review

IT Expert, Transportation Company

2 years ago

5.0

“What has impressed me the most is their ability to implement policies correctly.”

Thanks to Nexa, users have improved their understanding of cybersecurity and made their passwords more complex and secure. The team is timely, flexible, and communicative through emails, Google Meet, and phone calls. Overall, they follow the client’s pace and stand out for their professionalism. | Highlights: What has impressed me the most is their ability to implement policies correctly. Security policies are always at an organizational level, but the rest of the policies and processes don’t have to be for the whole company. Nexa has suggested keeping them in the orbit of the IT department so they’re controlled by the area. In summary, Nexa focused on dividing what had to be approved and implemented company-wide and what parts were the responsibility of the IT department. At first, I thought everything was for everyone, but it wasn’t like that. Additionally, they brought a pre-made risk management plan. Without knowing our company, Nexa started with the common risks and proposed a template we still use daily to track how we advance controls together.

Original Review

IT Manager, Banco de la República Oriental del Uruguay

2 years ago

4.5

They always have a proactive mentality, constantly seeking new things to do within our organization.

Thanks to Nexa's support, the client has successfully advanced in all their IT initiatives. The team has shown impressive technical knowledge and great performance, offering a proactive approach to seeking new opportunities. Moreover, they deliver on time and offer streamlined communication. | Highlights: I would like to congratulate the whole Nexa team. They've had a great performance thus far, so we're still engaged and active. They always have a proactive mentality, constantly seeking new things to do within our organization. Overall, they're a very interesting service provider for us.

Original Review

General Manager, Financial Services Company

2 years ago

5.0

Nexa's biggest strengths are their human touch and communication.

Nexa identified different-level vulnerabilities in the client's cybersecurity, and their work met expectations. The team demonstrated impressive technical knowledge and human touch. Nexa delivered work on time and on budget, having excellent communication with the client via virtual meetings. | Highlights: Nexa's biggest strengths are their human touch and communication. I was also impressed by the team's technical expertise.

Original Review

IT Manager, Insurance Company

2 years ago

5.0

“They’ve demonstrated that they have specialized knowledge in every area they’ve worked on.”

Thanks to Nexa’s efforts, the client has improved their services. The team exceeds expectations, solves issues quickly, handles each project’s schedule, and keeps the client informed through Google Meet, ticketing systems, and work reports. Overall, they’re transparent and technically proficient. | Highlights: Nexa is very transparent; we’ve built a trustworthy relationship. If they can’t do something, they say it right away and don’t try to sell us anything else. Moreover, their technical proficiency is great. They’ve demonstrated that they have specialized knowledge in every area they’ve worked on. This year, they helped us change a sever until 3:00 a.m. Although it wasn’t planned, they answered quickly and went a step further to keep our services working.

Original Review

VP of Technology, Flokzu

2 years ago

4.5

They responded in time whenever we needed them.

Nexa found weaknesses in the client's platform that were of high value and that they couldn't find in the past. The team demonstrated impressive technical knowledge and delivered work according to expectations. Nexa responded on time to the client's inquiries via email. | Highlights: What impresses me most every time I work with them is the technical aspect of the team, they know what they do.

Original Review