Fusion CX

16 Reviews

4.6

About Fusion CX

Fusion CX is a global BPM (Business Process Management) company and Certified Minority Business Enterprise, offering complex, integrated, and multilingual Customer Experience (CX) solutions across 15 countries. They support 28 languages, combining advanced AI-powered technology with human expertise to deliver high-end BPO services. Their focus is on strengthening customer engagement, driving digital transformation, and enabling operational efficiency for global brands in high-growth industries like BFSI, High Tech, and Healthcare.

Industries

Insurance

Healthcare

Finance & Accounting

Hospitality

E-commerce

+3 more

Region

Albania

Belize

Canada

Colombia

El Salvador

India

Indonesia

Jamaica

Kosovo

Morocco

Philippines

Thailand

United States

Languages

Multilingual

Addresses

United States

3150 Holcomb Bridge Rd, Suite 300, Norcross, GA 30071, USA

Primary Address

Core Services

Order Processing

Lead Generation

Technical Support

Back-Office Support

Customer Support

Inbound & Outbound Call Center

Other Services

Customer Support 4

Email Support

Help Desk Support

Live Chat Support

Multichannel Support

Service Details

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Company Reviews

Total Reviews

16

Last Rated 7/6/2022

Overall Ratings

4.63

Last Rated 7/6/2022

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Anonymous

3 years ago

5.0

Their process is going quite smoothly.

"Their process is going quite smoothly." Although they could cut down their cost, Fusion BPO Services has provided good numbers for the internal team with a smooth process. Their onshoring has also been largely impressive. Fusion BPO Services provides lead generation services for a material supplier through customer contact and bulk order communication.

Kathie Murphy

3 years ago

5.0

There are almost everywhere, with such portfolios and clientele.

"There are almost everywhere, with such portfolios and clientele." Fusion BPO Services' efforts have been met with positive acclaim. The team adapted well to the client's calendars. Customers can expect an efficient team that gets the job done. Fusion BPO Services provides inbound and outbound calling services for a consulting company. They use MWP tools for agent access.

Md Alam

3 years ago

5.0

They manage to work even within holidays.

"They manage to work even within holidays." Thanks to Fusion BPO Services' ongoing support, the company's customer service has improved, causing sales to increase. Impressively, the team perfectly manages all tasks and works even during holidays. Fusion BPO Services provides order processing and complaint management support for a delivery app company. The team manages 6000 calls monthly.

Jango Johnson

3 years ago

5.0

Their management is really good.

"Their management is really good." Fusion BPO Services obtained about 40 advertisers for the client within three months. They have great management, as well. Fusion BPO Services provides call center services for an online news-sharing portal. They work to get advertisers for the media platform’s platform. They were tasked with helping the client get advertisers.

Sumit Mahajan

3 years ago

4.5

Fusion has always exceeded our expectations.

"Fusion has always exceeded our expectations." Fusion BPO Services’ efforts have exceeded the client’s expectations. Their streamlined processes ensure a productive partnership. Overall, they are dedicated and have a solutions-based approach. Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.

Anonymous

4 years ago

5.0

We haven't experienced any dips in quality or communication with Fusion BPO Services.

"We haven't experienced any dips in quality or communication with Fusion BPO Services." Fusion BPO Services has significantly helped the company boost their connection rate by 56%. As a result, they have fulfilled 84 projects in the last six months, increasing their annual turnover by 45%. Customers can expect a transparent vendor team. Fusion BPO Services handles customer and telemarketing services for a call center company. They offer general 9–5 shifts for their different time zones.

Anonymous

4 years ago

4.5

They have a team of highly professional individuals!

"They have a team of highly professional individuals!" So far, the client's inbound calls are being handled well, providing a better patient experience, thanks to Fusion BPO Services. The team continues to provide support to the client's business needs. Their professionalism impresses the client. Fusion BPO Services provides call center services for a healthcare company. They provide 10-15 agents to handle the client's inbound calls to support the patient's inquiries.

Suranjan Gupta

4 years ago

4.5

About 20 highly experienced customer service agents communicated with us quite smoothly.

"About 20 highly experienced customer service agents communicated with us quite smoothly." Fusion BPO Services has run a smooth platform with more than 18 new clients. They provide services in many languages, which has impressed the client immensely. They have 20 highly experienced customer service agents that have offered smooth communication. Fusion BPO Services offered customer service outsourcing for a digital tech company. The client wants a multilingual platform that is cost-effective and near-shore.

Anonymous

5 years ago

4.5

They delivered what they promised.

"They delivered what they promised." The collaboration was a success. Fusion BPO Services established consistent communication with the client in delivering high-quality results. The team was extremely professional all throughout. Fusion BPO Services provided call center services for an e-commerce company. The team provided customer service support, helping the client gain new leads and strengthen relationships with existing customers.

Anonymous

5 years ago

4.5

They understood all the details about our business in a very quick span of time.

"They understood all the details about our business in a very quick span of time." Thanks to their work, the Financial Service company was able to attract return clients and acquire new ones. Fusion BPO Services were knowledgeable about the business throughout the engagement. They were efficient and had a smooth workflow. A Financial Service company hired Fusion BPO Services to provide customer care assistance. They assigned experienced call center agents to improve customer relations and acquire and retain clients.