FSP Global

16 Reviews

4.4

About FSP Global

FSP Global is a global outsourcing provider based in Romania, focused on delivering next-generation, multilingual customer experience and specialized back-office services 24/7, 365 days a year. They cater to multinational companies and professional individuals with a wide portfolio of languages. Core offerings include Multilingual Call Center services (Inbound & Outbound) and Multichannel Customer Service Management across telephone, email, live chat, and social media. Beyond customer relations, they provide crucial support functions such as Network Operations Center (NOC) monitoring, Database Creation & Management, Data Mining & Knowledge Process Outsourcing (KPO), Telephone Interviews, and Credit Management & Collection Service, ensuring dedication and flexibility for projects of any size.

Industries

E-commerce

Region

Romania

Languages

English

Multilingual

Addresses

Romania

Piata Stefan cel Mare, nr.4/119, Cluj-Napoca, Romania

Primary Address

Core Services

Live Chat Support

Email Support

Customer Support

Inbound & Outbound Call Center

Multichannel Support

Other Services

Virtual Assistants 3

Back-Office Support

Business Operations

Data Entry

Service Details

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Company Reviews

Total Reviews

16

Last Rated 4/24/2026

Overall Ratings

4.38

Last Rated 4/24/2026

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Lucia

4 weeks ago

5.0

Everything is fine 👍 …

Bekim Gushta

2 years ago

5.0

Fabian Catalin

2 years ago

1.0

Stay away

Giada Bertolin

2 years ago

1.0

Zsuzsa-ANIKO Koncz

2 years ago

5.0

A serious company, with a professional and dedicated team that anyone would want to be part of.

Massimo Gobbo

2 years ago

5.0

I collaborated with the FSP team for the first time in 2020 on a customer service project (desired languages: DACH and Eastern Europe) for an e-commerce site. As a marketing consultant, I've recommended FSP to several clients over the past few years. The ability to have 24/7 multilingual service has been a significant advantage in terms of cost/benefit ratio. Beyond the professionalism, I've always encountered courtesy and punctuality.

Alejandra Vega

2 years ago

5.0

A great company to work with, always professional and very helpful. Would only recommend.

Jacopo Rumi

3 years ago

5.0

FSP is a reliable and experienced business partner we have been working along for many years now. They put great care in framing the client's needs and execution is very good. They always matched our technological requests and prices are competitive but what I would stress more is they quality of the staff, which is motivated and professional at all levels.

Cristina Fogaras

3 years ago

5.0

FSP Global is a very professional, serious and very committed company, our main point of reference. It is a leader in the Call Center sector with Multilingual specialization, providing high quality services.

Stefano Barbieri

3 years ago

5.0

Reliable and professional partner who over the years has been able to propose increasingly advanced solutions. One of the main features is to build a service based on the customer's needs and in case of urgency, act promptly. An excellent supplier.