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Inbound & Outbound Call Center
Best Inbound & Outbound Call Center Companies to Hire
Scale your phone-based support and sales with top inbound and outbound call center companies. Use our directory to filter providers by lead generation expertise, customer service focus, and global coverage. Every profile features verified ratings to ensure you evaluate true..
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173 Companies providing Inbound & Outbound Call Center
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United States
Callbox is a premier global B2B Lead Generation Agency specializing in sales appointment setting and outsourced sales development. Leveraging two decades of expertise, they help enterprise leaders and scaling businesses across 60+ countries (including North America, APAC, an..
Read more about Callbox services and insights
Services
Lead Generation
Core Service
Marketing Strategy
Core Service
Email Marketing
Core Service
Content Marketing
Core Service
Inbound & Outbound Call Center
Industries
Healthcare
Finance & Accounting
Media
Region
United States
Languages
English
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Glendale, United States
Gabtech Global is a US-based, Filipino-owned global staffing company that provides remote professionals from the Philippines since 2017. They serve as a growth enabler for start-ups and entrepreneurs, offering a fully managed, low-risk solution for team expansion. They handl..
Read more about Gabtech Global services and insights
Services
Dedicated Virtual Assistants
Core Service
Virtual Assistant
Core Service
Administrative Support
Core Service
Customer Support
Core Service
Lead Generation
Core Service
IT Help Desk
Core Service
IT Consulting
Core Service
Business Operations
Email Support
Technical Support
Inbound & Outbound Call Center
Data Entry
Executive Assistant
Back-Office Support
Industries
Healthcare
Education
Finance & Accounting
Region
United States
Languages
English
United States
GMVA is the #1 choice for remote medical staffing, providing HIPAA-Certified Medical Virtual Assistants exclusively to healthcare practices. Their college-educated MVAs handle administrative and back-office tasks like scheduling, billing, and prior authorizations, helping pr..
Read more about Global Medical Virtual Assistants services and insights
Services
Dedicated Virtual Assistants
Core Service
Virtual Assistant
Core Service
Administrative Support
Core Service
Back-Office Support
Core Service
Business Operations
Core Service
Calendar Scheduling
Data Entry
Customer Support
Inbound & Outbound Call Center
Email Support
Industries
Healthcare
Region
United States
Languages
English
Central African Republic
AllDayPA is a complete UK-based call handling service providing 24/7/365 support through over 1500 dedicated staff and a £15m investment in fail-safe technology across multiple contact centers. Serving over 28,000 SMEs and corporations, they offer everything from basic messa..
Read more about AlldayPA services and insights
Services
Virtual Assistant
Inbound & Outbound Call Center
Help Desk Support
Industries
Real Estate
Media
Home Services
Hospitality
E-commerce
Region
Central African Republic
Languages
English
United States
Touch Support is an outsourcing leader specializing in three core areas: Customer Experience (CX), comprehensive IT support, and Financial Operations. Founded in 2003, the company provides dedicated, actively managed professional teams that quickly integrate to become an ext..
Read more about Touch Support services and insights
Services
Customer Support
Core Service
Help Desk Support
Core Service
Inbound & Outbound Call Center
Email Support
Live Chat Support
Back-Office Support
Industries
Finance & Accounting
Media
Home Services
Hospitality
E-commerce
Region
United States
Croatia
Languages
English
United States
Snapscale is a Business Process Outsourcing (BPO) company offering HIPAA-compliant, "Employee First" outsourcing solutions to help businesses scale by utilizing a talented global community. They provide a full suite of front-to-back office services, specializing in Healthcar..
Read more about Snapscale services and insights
Services
Virtual Assistant
Core Service
Customer Support
Core Service
Lead Generation
Core Service
Web Development
Core Service
Administrative Support
Calendar Scheduling
Data Entry
Live Chat Support
Email Support
Inbound & Outbound Call Center
Back-Office Support
IT Help Desk
Remote Technical Support
Industries
Healthcare
Finance & Accounting
Insurance
Region
United States
Philippines
India
Languages
English
United States
Pac Biz is an outsourcing partner specializing in customer support and virtual assistants for fast-growing businesses in e-commerce, transportation, and SaaS. With over a decade of experience, they provide dependable, AI + HI (Human Intelligence) powered solutions to streaml..
Read more about Pac Biz Outsourcing services and insights
Services
Customer Support
Core Service
Virtual Assistant
Core Service
Inbound & Outbound Call Center
Live Chat Support
Email Support
Administrative Support
Data Entry
Back-Office Support
Industries
Home Services
Media
Real Estate
Hospitality
E-commerce
Region
United States
Philippines
Languages
English
Las Vegas, United States
MEDVA provides secure, scalable staffing of Medical Virtual Assistants (MVAs) for doctors and healthcare practices, including Dental and Orthodontic specialties. Created by doctors for doctors, they ensure HIPAA-compliance with a secure digital environment, SOC 2 training, a..
Read more about MED VA services and insights
Services
Dedicated Virtual Assistants
Core Service
Virtual Assistant
Core Service
Administrative Support
Core Service
Back-Office Support
Core Service
Business Operations
Core Service
Customer Support
Core Service
Calendar Scheduling
Email Inbox Management
Data Entry
Transcription
Email Support
Inbound & Outbound Call Center
Industries
Healthcare
Region
United States
Philippines
Languages
English
Call Serv TT is a Nearshore Business Process Outsourcing (BPO) company strategically located in the Caribbean, specializing in providing customized, scalable call center services with a strong focus on the Telecom industry (including providers like TSTT and Cable and Wireles..
Read more about CallServ services and insights
Services
Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Email Support
Back-Office Support
Data Entry
Business Operations
Live Chat Support
Industries
Coaching
Construction
E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Home Services
Hospitality
Insurance
Legal
Media
Publishing
Real Estate
Region
Trinidad and Tobago
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
Adept Technologies, headquartered in Nairobi, Kenya, is a dynamic Business Process Outsourcing (BPO) and technological solutions company founded on the principle of Impact Sourcing, aiming to empower Kenyan youth through employment and skills development. They provide a comp..
Read more about Adept Technologies services and insights
Services
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Multichannel Support
Core Service
Software Development
Core Service
Cloud Computing
Core Service
Virtual Assistant
Email Support
Data Entry
Back-Office Support
Transcription
IT Consulting
Industries
E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Media
Publishing
Region
Nigeria
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
United States
Evateck provides outsourced customer support services tailored for tech firms and online businesses. They deliver omnichannel support (voice, chat, email, social media) via shared or dedicated teams, integrating with clients’ tech stacks and maintaining SLAs. Their model emp..
Read more about Evateck services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Multichannel Support
Core Service
Virtual Assistant
Data Entry
Back-Office Support
Order Processing
Industries
E-commerce
Media
Hospitality
Region
United States
Languages
Multilingual
Overall Ratings
0 Reviews
No platform reviews available yet
Medical Exchange Answering Services in Arkansas (MEASA) is a highly specialized 24/7/365 medical answering and communication service dedicated exclusively to healthcare professionals, hospitals, and clinics throughout the state. The company’s primary focus is maintaining HIP..
Read more about Arkansas Medical Exchange Answering Services services and insights
Services
Live Chat Support
Core Service
Inbound & Outbound Call Center
Core Service
Email Support
Order Processing
Industries
Healthcare
Region
United States
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
BrazilDesk is a leading Business Process Outsourcing (BPO) company based in Brazil, specializing in multilingual customer support and BPO strategy across Latin America. Founded in 2014, they provide dedicated 24/7 outsourced call center, IT support, HR, and back-office servi..
Read more about BrazilDesk services and insights
Services
Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service
Help Desk Support
Core Service
Technical Support
Core Service
Back-Office Support
Industries
Construction
E-commerce
HR & Recruiting
Home Services
Hospitality
Region
Brazil
Languages
English
Spanish
Portuguese
Overall Ratings
0 Reviews
No platform reviews available yet
MarKam Solutions is a professional outsourcing services company that provides efficient and innovative solutions primarily focused on growth and optimization. Based in Sofia, Bulgaria, the company specializes in comprehensive customer experience (CX) and sales support. Their..
Read more about MarKam Solutions services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Multichannel Support
Email Support
Live Chat Support
Business Operations
Industries
Healthcare
Finance & Accounting
Hospitality
Region
Bulgaria
United States
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
VisionSync Solutions is a premier global Business Process Outsourcing (BPO) partner that empowers enterprises through a 24/7/365 operational model. Their extensive service portfolio features omnichannel call center support, appointment setting, and lead generation, alongside..
Read more about Vision Sync Solutions services and insights
Services
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Lead Generation
Core Service
Multichannel Support
Data Entry
Back-Office Support
Industries
Healthcare
Finance & Accounting
Region
United States
India
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
Synergy BPO is a global outsourcing firm providing comprehensive Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) solutions, with a presence in the United States, Central America, and South Asia. Their core expertise lies in customized contact cente..
Read more about Synergy BPO services and insights
Services
Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Lead Generation
Core Service
Data Entry
Business Operations
Email Marketing
Social Media Management
Back-Office Support
Industries
Finance & Accounting
Region
United States
Panama
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
United States
Kaizen BPO is a Business Process Outsourcing provider focused on continuous improvement ("Kaizen") to deliver high-quality, scalable solutions. They specialize in a diverse range of BPO services including Back Office Operations, comprehensive Customer Care, and targeted Sale..
Read more about Kaizen BPO services and insights
Services
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Back-Office Support
Core Service
Live Chat Support
Email Support
Order Processing
Lead Generation
Technical Support
Industries
Finance & Accounting
Media
Home Services
Hospitality
E-commerce
Region
United States
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
Consulting Business Innovation (CBI) is a company that provides business process outsourcing (BPO) and customer support services. The company offers a wide range of services including virtual assistance, back-office solutions like claims and data processing, and transcriptio..
Read more about Consulting Business Innovation services and insights
Services
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Help Desk Support
Core Service
Multichannel Support
Core Service
Back-Office Support
Data Entry
Lead Generation
Transcription
IT Help Desk
Technical Support
Industries
Healthcare
Insurance
Real Estate
Hospitality
E-commerce
Finance & Accounting
Region
United States
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
24/7 Secretary is a premier provider of Offshore Workforce Solutions and Business Process Outsourcing (BPO), headquartered in Florida with highly trained agent operations based in Cavite, Philippines. The company delivers comprehensive remote support for contact centers and..
Read more about 24/7 SECRETARY services and insights
Services
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Live Chat Support
Email Support
Technical Support
Back-Office Support
Data Entry
Industries
Healthcare
Media
Real Estate
Home Services
Hospitality
E-commerce
Region
Philippines
United States
Languages
English
Overall Ratings
0 Reviews
No platform reviews available yet
Zoom Contact Ltd is a London-based, multilingual Call Center & BPO Agency that provides comprehensive customer service and outsourcing solutions globally, starting at an affordable rate of 4 euro/hour. The agency offers professional staff and 24/7 support in both French..
Read more about Zoom Contact services and insights
Services
Inbound & Outbound Call Center
Core Service
Customer Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Multichannel Support
Core Service
Technical Support
Region
United Kingdom
Languages
English
Multilingual
Overall Ratings
0 Reviews
No platform reviews available yet
Frequently Asked Questions
How are Inbound Outbound Call scripts developed?
Our directory firms collaborate with you to create "Dynamic Scripts" for Inbound Outbound Call that adapt based on the customer's responses in real-time.
Can Inbound Outbound Call manage product recalls?
Yes; the proactive nature of Inbound Outbound Call services makes them ideal for reaching thousands of customers quickly during safety-critical events.
What is "Predictive Dialing" in Outbound calls?
This technology allows Inbound Outbound Call teams to call the next lead exactly as an agent becomes free, maximizing the number of successful daily contacts.
Do they provide call recordings for quality?
Yes; every Inbound Outbound Call is recorded and transcribed, allowing you to audit interactions and train your team for better performance.
What is "Sentiment Routing" in Inbound Outbound Call?
It is a 2026 feature where an Inbound Outbound Call system detects a caller's frustration and automatically routes them to a senior manager for immediate resolution.
Can Inbound Outbound Call handle multi-language needs?
Yes; firms specializing in Inbound Outbound Call offer native-language agents across dozens of regions to support global telecommunications.
How does Outbound handle 2026 compliance?
For the "Outbound" portion of Inbound Outbound Call, agents use automated compliance dialers that respect "Do Not Call" registries and local time-of-day regulations.
What is a "Warm Transfer" in Inbound Outbound Call?
In Inbound Outbound Call support, a warm transfer occurs when an agent stays on the line to introduce the customer to a specialist, ensuring no info is lost.
How is audio quality managed in Inbound Outbound Call?
Providers use enterprise-grade VoIP and AI-noise cancellation to ensure Inbound Outbound Call services are crystal clear, even if agents are working remotely.
What does Inbound Outbound Call support cover?
This service manages both incoming customer inquiries (Inbound) and proactive outreach for sales, surveys, or follow-ups (Outbound) via high-quality voice channels.
Is 24/7 coverage really standard?
Many high-end agencies offer 24/7/365 coverage through rotating global shifts; verify their specific availability.
Are agents trained on my industry?
Inquire about industry-specific training protocols and how they handle complex or technical customer queries.
Do they integrate with my existing CRM?
Most professional call centers easily integrate with major CRMs like Salesforce, HubSpot, or Zendesk.
Can centers handle seasonal spikes?
Yes, ask if they have "burst" staffing models to ramp up coverage during your peak sales periods.
How do I ensure call quality?
Request sample call recordings or perform a "secret shopper" test to evaluate agent tone and problem-solving.
How do I compare call center pricing?
Look past hourly rates; calculate the "cost-per-successful-resolution" or "per-call" to find true value.
