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Answering Legal

772 Reviews
4.7

About Answering Legal

Answering Legal is a highly specialized virtual receptionist service exclusively dedicated to law firms and legal professionals. Their mission is to ensure lawyers never miss a new client call by providing 24/7/365 answering and legal intake services. Their receptionists are rigorously trained for months solely on legal terminology and protocol. They facilitate comprehensive legal intake, appointment scheduling, message taking, and direct call transfers. The service is 100% U.S.-based, offers bilingual support, and integrates with legal CRMs and a dedicated mobile app for efficient case management.

Industries

Legal

Region

United States

Languages

English

Addresses

Core Services

Lead Generation
Core Service
Calendar Scheduling
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service

Other Services

Customer Support 3
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Email Support
Help Desk Support
Live Chat Support
Virtual Assistants 1
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Virtual Assistant

Service Details

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Company Reviews

Total Reviews
772

Last Rated 4/15/2026

Overall Ratings
4.65

Last Rated 4/15/2026

(684)
(19)
(7)
(9)
(53)
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RT

Russel Teschon

1 month ago

Trustpilot
4.0

You picked up the calls as promised

You picked up the calls as promised. Your replies to revisions during the trial period were great! Receptionists struggled sometimes with the pronunciation of our firm's name but then improved and are very friendly

PO

Patrick O'Keefe

1 month ago

Google
5.0

Recently, we left a generic answering service and transferred over to Answering Legal. The difference in service is impressive. They understand the business behind the practice of law, and their summaries are accurate, insightful, and professional.

JD

Jennifer Duplechain

1 month ago

Google
5.0

Very easy to work with and responsive customer service.

TG

Tina G. Stanford

1 month ago

Trustpilot
5.0

Polite and Thorough

They are always polite with the caller and thorough in completing their work.

DS

Daysha Scott

1 month ago

Google
5.0

CD

Criminal Defense Law Firm

1 month ago

Trustpilot
5.0

Staff is very professional, Seemless Integration

Staff is very professional and the whole process in working with your firm is seemless

J

JOACHIN

1 month ago

Google
1.0

I just fired a lawyer who uses this service and I am in the process of trying to get my money back by filing a Bar complaint against him. Therefore, I was not surprised to see he is now doing you tube videos touting this law firm answering service - probably for some kind of trade. The lawyer was nothing but a scam, ripped me off, did no work, and wants to point out all of the phone calls and texts I left him as evidence he earned his money? How can he not get it that the message takers knew nothing about what I was asking or who I was asking for, the "lawyer response(s)" texted to me were clearly from a Bot, and for $15,000.00, I expected to get personalized service from a solo practitioner. I recommend lawyers hire a secretary. It will be cheaper for you in the long run and a much better business practice than having to explain to a Disciplinary Board why you missed deadlines and filings, etc.

DM

Dairon Montes de Oca

1 month ago

Google
5.0

Great service that can assist with a high volume of incoming calls.

GE

Gary E Williams

1 month ago

Google
5.0

Top notch answering service for law firms

O

OKR

2 months ago

Trustpilot
5.0

So far so good!

So far, they are doing exactly what they claim to do, and they do it well. Responsive and consistent.

DG

Deon Goldschmidt attorneys

2 months ago

Trustpilot
5.0

Well done!

Just started using them for last 2 weeks , they seem efficient and well organized!

SF

Solo Firm Attorney

2 months ago

Trustpilot
5.0

Great value and indispensable service

The free trial was excellent for determining if this was right for me, they are responsive and professional, for a solo firm like myself this is a no-brainer. Zero complaints. Integrates seamlessly with Clio. I am totally happy.

CE

Carlton Elliott

2 months ago

Trustpilot
5.0

Great service

Great service. Great people to work with!

VP

Vincent Paradise

2 months ago

Google
5.0

Great service. Easy to set up. Responsive company. Highly recommend.

AG

Amy Gustafson

2 months ago

Google
5.0

Cannot recommend highly enough

RR

R. Rubin

2 months ago

Trustpilot
5.0

So happy to have Answering Legal onboard

So happy to have Answering Legal as part of our "TEAM".

NC

New Customer

3 months ago

Trustpilot
5.0

Happy New Customer

I am really happy to be working with Answering Legal. Just finished the two-week trial and signed with them today. Other answering services do not compare. The staff understands the practice of law and doesn't waste time or money, and there are no time-killing calls by clueless operators.

C

customer

3 months ago

Trustpilot
5.0

It has been such a huge weight lifted…

It has been such a huge weight lifted off of my shoulders to not have to answer work calls, schedule appointments, etc.

JN

John N.

3 months ago

Trustpilot
5.0

I enjoy the service as an emerging solo…

I enjoy the service as an emerging solo practitioner. I can sleep at night knowing if a client were to call, there’s the infrastructure in place to service that client before I can then respond.

C

customer

3 months ago

Trustpilot
5.0

Excellent service

Excellent service

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