Answering Legal

Our Experience With Answering Legal

The prompt and clear notifications regarding calls is very helpful. The folks answering the phones are polite, articulate, and ask the right questions for our cases.

We like the accuracy of the service so…

We like the accuracy of the service so far

This company never answered my emails or calls asking why there receptionists were not answering my calls. The calls were being routed right back to my office after someone selected new or existing client. They also multiple times told … More

We’ve had a great experience with…

We’ve had a great experience with Answering Legal. Calls are handled professionally, giving our clients a positive first impression

Excellent expereince

Excellent expereince. Professional, diligent, and reasonably priced.

Trial was a disaster

They offered a trial opportunity for a company I consult with where I was involved. It was a total disaster. The initial scripts for the agents were not properly drafted, which caused a lot of confusion. The agents were robotic and not welcoming and couldn’t think outside the script. We cancelled the trial before it ended. I wouldn’t recommend this company as their impact on the organizations they try to serve was not considered.

Top notch answering service for law firms

Recently, we left a generic answering service and transferred over to Answering Legal. The difference in service is impressive. They understand the business behind the practice of law, and their summaries are accurate, insightful, and professional.

Very easy to work with and responsive customer service.

You picked up the calls as promised

You picked up the calls as promised. Your replies to revisions during the trial period were great! Receptionists struggled sometimes with the pronunciation of our firm's name but then improved and are very friendly

Polite and Thorough

They are always polite with the caller and thorough in completing their work.

Staff is very professional, Seemless Integration

Staff is very professional and the whole process in working with your firm is seemless

I just fired a lawyer who uses this service and I am in the process of trying to get my money back by filing a Bar complaint against him. Therefore, I was not surprised to see he is now doing you tube videos touting this law firm answering … More

Great service that can assist with a high volume of incoming calls.

So far so good!

So far, they are doing exactly what they claim to do, and they do it well. Responsive and consistent.

Well done!

Just started using them for last 2 weeks , they seem efficient and well organized!

Great value and indispensable service

The free trial was excellent for determining if this was right for me, they are responsive and professional, for a solo firm like myself this is a no-brainer. Zero complaints. Integrates seamlessly with Clio. I am totally happy.

Great service

Great service. Great people to work with!