Tawk To

99 Reviews

2.8

About Tawk To

tawk to is the world's most widely used customer communication platform, offering its core software—including Live Chat, Knowledge Base, built-in CRM (Contacts), and AI Assist—100% free forever for unlimited agents. The platform enables businesses to monitor visitor activity in real time, manage omnichannel conversations, and streamline support with self-service resources. While the software is free, tawk.to generates revenue by offering optional paid services, such as Hired Agents ($1/hr) and dedicated Virtual Assistants (for marketing, executive tasks, etc.), allowing companies to fully staff their chat operations without high upfront software costs.

Industries

Real Estate

E-commerce

Media

+1 more

Region

Philippines

United States

Languages

English

Addresses

United States

187 East Warm Springs Rd, SB298, Las Vegas, NV 89119, USA

Primary Address

Core Services

Live Chat Support

Other Services

Customer Support 2

Email Support

Help Desk Support

Other Services 1

Customer Support

Service Details

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Contact Tawk To

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Company Reviews

Total Reviews

99

Last Rated 6/19/2026

Overall Ratings

2.77

Last Rated 6/19/2026

(35)

(8)

(2)

(7)

(47)

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James

2 weeks ago

1.0

The worst customer service I've ever experienced

Same as many others have reported, if you encounter an issue with this product and need support, you are simply bounced around various useless chatbots. The one time I managed to get through to a human via their live chat, they were incredibly rude and then redirected me to a support email address which, you guessed it, turned out to be another conversation with a chatbot. By far the worst customer service experience I have ever had.

Luke Warris

1 month ago

1.0

Worst 3rd Party Support I’ve come across

Possibly the worst 3rd Party Support I’ve ever had. Over the course of 2 weeks I’ve yet to speak to a real person. Constantly AI bots says we’re raising this with our technical support team. I’m still yet to actually hear from them. Communication 0/10 Resolution 0/10 (never actually resolved my issue) Response time 0/10

NeonLogic

1 month ago

4.0

Solid 4 stars

I’m giving Tawk 4 stars because they provide a great service for free. There are definitely more 'polished' options out there, but they all come with a monthly fee now. Tawk gives you all the essential tools without the cost, making it the best choice for anyone watching their budget.

New Patidar Medical Stores

3 months ago

3.0

This company is good I mean not so bad…

This company is good I mean not so bad and not so good they offer a few things which are automatically working if any issue is coming in that systems the support is limited and slow additionally there have only support in one language that is in English and they should support multi language is there are many languages in world. How were the total overall experience was good there is an automatic system which is running but if there is an issue they are unable to solve it they should focus on customer support more to improve their services

Blauw Mostert

6 months ago

1.0

Daylight robbery!

I have cancelled my account with them, which they confirmed, yet they keep on making regular deductions from me. I filed a dispute with payPal, but they say it is authorised because I have agreed to auto-payment. yes, I did long ago, but I cancelled it and Tawk.to confirmed it is cancelled. This evolved into a complicated dispute which is just a waste of time. And Tawk.to keep on deducting.

Kelvin B.

6 months ago

5.0

Exceptional Service / Support

Angelo of Tawk.to went out of his way to make sure that all my questions (and reservations) were answered. His Chat services are exactly what my new company needs and have provided. Be sure to check out their additional services, too. As for the haters with bad reviews, get a life. Tawk.to is a wonderful, FREE service with an exceptional support function. Very hard to beat that! Highly recommend!

Justin

8 months ago

2.0

I really liked the fact that you could…

I really liked the fact that you could make tickets and a knowledge bank. however i got spammed by Nigerians and Saudi Arabian IP's. even if you block their countries, they still come in. hence Im out!

Krisilda Kiamco

10 months ago

1.0

Nearly 2 Years of Work, but Treated Like Just a Number

I worked with Tawk.to for 1 year and 11 months, consistently providing 16 hours per week of service for their clients. In all that time, not once did I receive a proper performance review, recognition, or even basic acknowledgment of my efforts. Instead of treating me as a valued part of the team, I was seen as just a random person filling in for their clients. Tawk.to does not view its workers as people who contribute to their growth but merely as disposable contractors. There is no clear path for development, no fairness in treatment, and no real sense of belonging. Nearly two years of loyalty amounted to nothing more than being brushed aside without appreciation. If you are looking for stability, respect, or professional growth, I strongly recommend staying away from Tawk.to. They do not support their people, and your hard work will go unnoticed and unappreciated.

Aizaz Ul Haq

10 months ago

1.0

Long‑time user

Long‑time user, but the mobile app has a serious bug: "Do Not Disturb" mode keeps re‑enabling, causing missed customer chats. I reported the issue with full details and logs. No reply from support. Very disappointing service.

Bambang Indriyanto

10 months ago

3.0

Verry Verry good

Amr Saeed

10 months ago

5.0

I Liked them

I haven’t tried the service yet, but I’m about to. From what I’ve seen, they’re improving rapidly, and their free version is surprisingly powerful, more than enough to run an eCommerce website.

Steve Griffin

11 months ago

1.0

Tried once again to talk to tawk about…

Tried once again to talk to tawk about a customer that steals off the disabled and vulnerable people ( AURALISE MOBILITY ). No luck. Just going round and round in circles. Don't care where the money comes from as long as they earn. So in my opinion they are as bad as their customers. STEALING OFF THE DISABLED AND VULNERABLE PEOPLE.

Anisur Rahamon Anisur

1 year ago

5.0

أنا مثل أخيك.

Sharanabasava Sharanabasava

1 year ago

5.0

Delhi game in the match not amount…

Delhi game in the match not amount please madam checking

Samuel Mehca Nqwentsha

1 year ago

1.0

Robotradx is a scam aka exvb.com aka nxcai.com. using iether tawk.to or jivochat

Robotradx aka exvb.com aka nxcai.com is now a new scam with the same AI algorithm using tawk.to as a chat support. People please be careful out there. Scams are all over the internet. Write now there isn't one not one platform that is not scamming people online. From games to trading apps, all are just scamming people. SAD.

Md Shakilkhan

1 year ago

1.0

Real time not working platform agent…

Real time not working platform agent thas rather Ing is low

蔡克文

1 year ago

5.0

This is the best company ever

This is the best company ever. It has all features other scammers such as TIDIO have, and its free. Dashboard is great, everything is awesome! So glad I've discovered this gem God bless you guys!

Andrzej Sawicki

1 year ago

1.0

Can't setup / confirm e-mail forwarder

I wanted to setup e-mail forwarder in tawk.to. No way to confirm e-mail address. Hostinger requested to send them e-mail header they receive. I'm waiting 2 weeks already and no help at all. Chats with them suggest "setup a call with our team". After the call the outcome is, "I'll escalate it" and "this will be tackled by development team". But they can't even send the confirmation e-mail header requested by Hostinger. For Tawk.to reference - the ticket #486304. Another thing is this. Most of web traffic these days are from mobile phones. Once you setup your widget, it expands and covers ALL your website on a mobile device. There is no way to change it. It does not look professional this way. Final thoughts: nice idea, but in practice, it is useless and waste of your time.

Martyn Davies

1 year ago

1.0

Useless

Useless. 13 stages to set up. No telephone help. Just a similar platform to get help. Each message takes around about seven minutes to receive a reply. What a complete waste of time.

Connor Addis

1 year ago

1.0

No refund on yearly renew even with no use. Poor

I never used their platform, and when it auto renewed for the second year I asked for a refund. They refused to provide the refund. I feel most good SAAS companies provide a refund in this instance WHEN the user is clearly not using the service at all.