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CDM Direct

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About CDM Direct

CDM Direct is an Australian specialist customer experience management (CX) and remote talent staffing solutions company, providing tailored outsourcing to medium to large organizations globally. As part of the TKW Research Group, they offer Contact Centre Outsourcing & Co-Sourcing (for customer service, helpdesk, sales, and collections), BPO & Back Office support, and flexible Remote Talent Staffing. They utilize an omnichannel approach (voice, chat, social media) and deploy AI and automation solutions (chatbots/virtual assistants) to manage routine inquiries and scale operations seamlessly. With delivery centers onshore, nearshore (Fiji), and offshore, CDM Direct helps clients in sectors like automotive, finance, and retail maintain exceptional, brand-oriented customer service 24/7 while achieving up to 60% in cost savings.

Industries

Healthcare
Finance & Accounting
E-commerce
+1 more

Region

Australia
New Zealand

Languages

English

Core Services

Live Chat Support
Core Service
Email Support
Core Service
Lead Generation
Core Service
Technical Support
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service

Other Services

Customer Support 5
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Live Chat Support
Email Support
Technical Support
Inbound & Outbound Call Center
Multichannel Support
Digital Marketing 1
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Lead Generation
Virtual Assistants 3
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Data Entry
Business Operations
Back-Office Support
Other Services 1
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Customer Support

Service Details

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