CDM Direct

2 Reviews

5.0

About CDM Direct

CDM Direct is an Australian specialist customer experience management (CX) and remote talent staffing solutions company, providing tailored outsourcing to medium to large organizations globally. As part of the TKW Research Group, they offer Contact Centre Outsourcing & Co-Sourcing (for customer service, helpdesk, sales, and collections), BPO & Back Office support, and flexible Remote Talent Staffing. They utilize an omnichannel approach (voice, chat, social media) and deploy AI and automation solutions (chatbots/virtual assistants) to manage routine inquiries and scale operations seamlessly. With delivery centers onshore, nearshore (Fiji), and offshore, CDM Direct helps clients in sectors like automotive, finance, and retail maintain exceptional, brand-oriented customer service 24/7 while achieving up to 60% in cost savings.

Industries

Healthcare

Finance & Accounting

E-commerce

+1 more

Region

Australia

New Zealand

Languages

English

Core Services

Live Chat Support

Lead Generation

Technical Support

Inbound & Outbound Call Center

Multichannel Support

Other Services

Virtual Assistants 3

Back-Office Support

Business Operations

Data Entry

Customer Support 1

Email Support

Service Details

Contact the company for their services details

There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

Contact Company

Contact CDM Direct

Send a message to the company talking about your project needs, price and timeline to get started on your project!

Contact Company

Company Reviews

Total Reviews

2

Last Rated 6/22/2025

Overall Ratings

5

Last Rated 6/22/2025

(2)

(0)

Sort By

Finau Loganimoce

1 year ago

5.0

At CDM Direct, I get to create experiences that leave a lasting impact. It is so fulfilling to know that I am working towards making a difference in someone else’s life. I love being part of a team that genuinely cares.