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Back Office Betties

51 Reviews
4.6

About Back Office Betties

Back Office Betties specializes exclusively in providing Virtual Legal Receptionist and Virtual Legal Assistant services for small to mid-sized law firms. Their US-based, legally trained staff handles everything from client intake and case notes to scheduling and administrative support, acting as a professional, personalized extension of the firm. They aim to free attorneys from administrative tasks so they can focus on billable hours and law practice, offering both English and Spanish services.

Industries

Legal

Region

United States

Languages

English

Addresses

Core Services

Virtual Assistant
Core Service
Calendar Scheduling
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service

Other Services

Virtual Assistants 2
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Administrative Support
Back-Office Support
Customer Support 1
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Email Support
Digital Marketing 1
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Lead Generation

Service Details

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Company Reviews

Total Reviews
51

Last Rated 5/25/2025

Overall Ratings
4.59

Last Rated 5/25/2025

(45)
(1)
(0)
(0)
(5)
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M

Michael

1 year ago

Google
5.0

I've been very happy with professionalism, competency, and friendliness of Back Office Betties and their staff! … More

KV

Kendall von Michalofski

1 year ago

Google
5.0

I am extremely happy with Back Office Betties after a ton of trial and error with other answering services. I am glad I found this one!

MB

Monica Burneikis

1 year ago

Google
5.0

The Betties are kind and courteous to each and every caller. They provide individualized attention and respond to calls in a manner that does not give away that they are an answering service. I feel like each Bettie knows my business and is able to respond to callers in an informed manner. Highly recommend.

C

Clay

1 year ago

Google
5.0

MT

Maria T. Santi

1 year ago

Google
1.0

Started great with VA services but quickly went downhill. 3 different assistants assigned in less than 6 months. We had one that was amazing but she switched positions and then left company. All needed training & did not have experience … More

RM

Richard Mackiewicz

1 year ago

Google
1.0

Details matter, and the insinuation in the responsive post is inaccurate. This review is for those attorneys considering choosing this company. The appointed paralegal lacked essential prior experience, through no fault of their own. For … More

MH

Michelle Haigh

1 year ago

Google
5.0

Extremely professional and prompt service. I truly enjoyed working with Shontay. She was very organized, responsive, and helpful in my day to day needs as a firm owner. I highly recommend this company and Shontay.

EC

Emily C. Robbins

2 years ago

Google
5.0

I love the Betties!!! They have really been beneficial to streamlining our office processes. I cannot recommend them enough! They are super dependable. If you are looking for an answering service, look no further.

LS

Lauren Spradling

2 years ago

Google
5.0

I love the Betties! I was hesitant when we first got them because I didn't know how outsourcing phone calls would go. But we have had them for 3 years and now I don't know what I would do without them!

CS

Customer Service Director -

2 years ago

Google
5.0

We've used the Betties for awhile now and they are the absolute best! They are quick, professional, and above all easy to work with. I would definitely recommend them to any firm looking for a calling service.

PS

P. Stewart Abney

2 years ago

Google
5.0

Thank you so much for the great review!

JD

Justin Dixon

2 years ago

Google
5.0

I was turned on to Betties by a close colleague and friend. The service they provide has proven invaluable to our firm at Dixon Law, APC, especially given our high call volume. They are knowledgeable, professional, and their virtual … More

AA

Alene Anello

2 years ago

Google
5.0

Back Office Betties is amazing! I run a small nonprofit called LEgal Impact for Chickens. Back Office Betties volunteers to answer our phones pro bono, in order to help animals! I am so grateful to Back Office Betties! The team is so … More

AC

Allison Chopra

2 years ago

Google
5.0

Back Office Betties has saved my sanity! As a lawyer, it was a huge distraction taking calls while trying to work. Customer service is responsive and friendly. I'm impressed by the professionalism of each receptionist I've dealt with.

SK

Sarah Koetje

2 years ago

Google
5.0

Working with the Betties has made our boutique firm run much more efficiently. When we have needed to make changes they are always quick to respond and implement our requests immediately! We've always had fantastic customer service. Thanks Betties!

EZ

Elizabeth Zwiebel

2 years ago

Google
5.0

We have been using the Back Office Betties since 2020. We LOVE our Betties! Using the Betties has enabled us to be more efficient and productive during the day. They schedule new appointments for us and answer all of our calls. Our clients … More

JH

Joan Hammer

2 years ago

Google
5.0

They are all wonderful to work with.

EM

Elizabeth McMaster

2 years ago

Google
5.0

I have been using Betties for several years now after using another virtual receptionist company which was not up to my standards. They are professional, smart and handle my clients and potential clients well which is not an easy task! I highly recommend them and am very satisfied.

DC

Debi Carbon

2 years ago

Google
5.0

We are so happy with our decision to hire Back Office Betties. We have worked with them for several years now and looking forward to several more!

ET

Esther Taylor

2 years ago

Google
5.0

I've worked with BOB for a few years, and they make the process super easy which lets me focus on other demands in running an efficient office. Our law firm has been using them for a few years now and we wouldn't entertain other options … More

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