Back Office Betties

3 Reviews

5.0

About Back Office Betties

Back Office Betties specializes exclusively in providing Virtual Legal Receptionist and Virtual Legal Assistant services for small to mid-sized law firms. Their US-based, legally trained staff handles everything from client intake and case notes to scheduling and administrative support, acting as a professional, personalized extension of the firm. They aim to free attorneys from administrative tasks so they can focus on billable hours and law practice, offering both English and Spanish services.

Industries

Legal

Region

United States

Languages

English

Addresses

United States

1101 Thorpe Lane #105-445, San Marcos, TX 78666

Primary Address

Core Services

Virtual Assistant

Calendar Scheduling

Customer Support

Inbound & Outbound Call Center

Other Services

Virtual Assistants 2

Administrative Support

Back-Office Support

Customer Support 1

Email Support

Digital Marketing 1

Lead Generation

Service Details

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Company Reviews

Total Reviews

3

Last Rated 5/14/2020

Overall Ratings

5

Last Rated 5/14/2020

(3)

(0)

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Ralph Shelton

6 years ago

5.0

Back Office Betties has benefited us way more than I expected.

"Back Office Betties has benefited us way more than I expected." The client saw their productivity and time efficiency increase; they save time on doing tasks and training new receptionists to do the tasks that Back Office Betties has taken over. Their professionalism, quick responses, and reliability make for a productive partnership. Back Office Betties provides virtual reception services for a law firm. They answer calls, take messages, and screen callers when necessary.

Elizabeth Smith

6 years ago

5.0

Their customer service is what really stands out. It’s high-quality service at a personable price.

“Their customer service is what really stands out. It’s high-quality service at a personable price.” The scheduling tool reduced a nine-hour process to a few minutes, saving the internal staff time and money. By providing a dedicated call team, Back Office Betties is able to quickly ramp up quickly and resolve unexpected issues thanks to their understanding of business protocols. Back Office Betties provides lead qualifying and appointment scheduling services for a legal firm. They’ve created a questionnaire to vet leads and use Acuity Scheduling to manage calendar appointments.

Carla Mckain

6 years ago

5.0

I’ve never had a customer service experience like the one they’ve given me.

"I’ve never had a customer service experience like the one they’ve given me." The nearly three-year partnership has been marked by a high level of reliability and customer service. Back Office Betties consistently delivers accurate information and provides quality voice services. They go the extra mile to support the client outside the scope of the partnership as well. Back Office Betties provides remote receptionist services for a law firm. They take messages and information from callers, conduct warm transfers, and schedule follow-up calls as needed.