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E-commerce

Ratings Updated: October 21, 2026

Total Reviews: 2,204

Best E-commerce Inbound & Outbound Call Center VA Agencies (2026)

Our directory features elite agencies providing virtual assistants for Shopify, Amazon, and omnichannel retailers. These firms provide talent skilled in inventory management, customer support, and product description optimization. By working with a managed e-commerce agency,.. Read More

114 Companies providing E-commerce

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Online VA Team

Verified Account

0.0

Ann Arbor, United States

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Get your workload under control with a dedicated virtual assistant who learns your business.Since 2014, Online VA Team has helped US businesses build dependable teams. Our college-educated teammates support customer service, executive and administrative assistance, bookkeepi.. Read more about Online VA Team services and insights

Services

Administrative Support

Virtual Assistant

Dedicated Virtual Assistants

Technical Support

Industries

Coaching

Construction

E-commerce

Region

United States

Languages

Overall Ratings

0.0

0 Reviews

No platform reviews available yet

VirtualAssistant.com.ph is a premier outsourcing and remote staffing provider connecting global businesses with highly skilled, dedicated professionals from the Philippines. We specialize in delivering comprehensive administrative support, executive assistance, customer serv.. Read more about VirtualAssistant.com.ph services and insights

Services

Virtual Assistant

Administrative Support

Executive Assistant

Email Inbox Management

Industries

Coaching

Construction

E-commerce

Region

Languages

Overall Ratings

0.0

0 Reviews

No platform reviews available yet

E Virtual Services is a comprehensive BPO and customer experience solutions provider founded in 2006. Headquartered in Minnesota, they serve small-to-mid-sized companies globally with end-to-end outsourcing solutions. Their services cover a wide spectrum, including Call Cent.. Read more about E-virtual Services services and insights

Services

Data Entry

Customer Support

Inbound & Outbound Call Center

Administrative Support

Industries

Real Estate

E-commerce

Finance & Accounting

Region

United States

India

Languages

English

Overall Ratings

4.1

22 Reviews

4.1

22 Reviews

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Uplift Global BPO is a business process outsourcing (BPO) company that helps businesses scale through tailored outsourcing, global talent, and AI-powered operations. They offer services in customer support, technical support, back-office operations, sales & marketing, fi.. Read more about Uplift Global BPO services and insights

Services

Customer Support

Inbound & Outbound Call Center

Live Chat Support

Email Support

Industries

Finance & Accounting

HR & Recruiting

E-commerce

Region

United States

Languages

English

Overall Ratings

5.0

1 Reviews

5.0

1 Reviews

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Archers Contact Solutions is a New Jersey-based virtual assistant agency that provides reliable, office-based virtual assistants (VAs) and remote staff from the Philippines. The company was founded by a business coach and focuses on providing top-tier VAs to business owners.. Read more about Archers Contact Solutions services and insights

Services

Customer Support

Inbound & Outbound Call Center

Live Chat Support

Email Support

Industries

Real Estate

E-commerce

Media

Region

United States

Philippines

Languages

English

Overall Ratings

5.0

1 Reviews

5.0

1 Reviews

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HiredSupport is a top customer service outsourcing and BPO company that provides flexible support through Onshore (USA), Nearshore (bilingual English + Spanish), and Offshore models for cost-efficiency and 24/7 coverage. Their services cover all channels, from Live Chat and.. Read more about Hired Support services and insights

Services

Customer Support

Inbound & Outbound Call Center

Live Chat Support

Email Support

Industries

E-commerce

Region

Pakistan

United States

Languages

English

Spanish

Overall Ratings

5.0

2 Reviews

5.0

2 Reviews

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Staffwiz

4.8

New York City, United States

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StaffWiz is a women-owned remote staffing and recruitment platform helping startups and SMBs build high-performing global teams affordably. They specialize in sourcing top-tier talent, primarily from the Philippines. They offer two flexible models: Fully Managed (Employer of.. Read more about Staffwiz services and insights

Services

Data Entry

Technical Support

Lead Generation

Customer Support

Industries

Healthcare

E-commerce

Construction

Region

United States

Philippines

Languages

English

Overall Ratings

4.8

3 Reviews

4.8

3 Reviews

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Byrnes Message Bureau is a long-standing provider of 24/7 live telephone answering and call center services, operating from Poughkeepsie, NY, since 1958. They function as a dependable, human-powered virtual receptionist, specializing in handling after-hours and overflow call.. Read more about BYRNES MESSAGE BUREAU services and insights

Services

Inbound & Outbound Call Center

Live Chat Support

Order Processing

Back-Office Support

Industries

Coaching

Construction

E-commerce

Region

United States

Languages

English

Overall Ratings

4.0

5 Reviews

4.0

5 Reviews

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AtDesk247 is a Business Process Outsourcing (BPO) and call center service provider based in Pakistan. They offer tailored, cost-effective solutions to clients worldwide, aiming to improve profitability and increase market share. Their core services include comprehensive Inbo.. Read more about AtDesk 247 services and insights

Services

Data Entry

Customer Support

Inbound & Outbound Call Center

Live Chat Support

Industries

Insurance

Healthcare

Real Estate

Region

Pakistan

United States

Languages

English

Overall Ratings

5.0

2 Reviews

5.0

2 Reviews

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Call2Customers is a comprehensive provider of Business Process Outsourcing (BPO) and Call Center Outsourcing services based in India, specializing in intelligent customer engagement and accelerated business growth. They offer 24/7 multilingual support across various industry.. Read more about Call 2 Customers services and insights

Services

Customer Support

Inbound & Outbound Call Center

Technical Support

Help Desk Support

Industries

E-commerce

Region

India

United States

Languages

English

Multilingual

Overall Ratings

4.0

1330 Reviews

4.0

1330 Reviews

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Sassy Support is a Business Process Outsourcing (BPO) company specializing in providing outsourced support services, primarily for tech firms and online businesses. They offer effective and dependable customer support solutions, including 24/7 availability, live chat, email,.. Read more about Sassy Support services and insights

Services

Customer Support

Inbound & Outbound Call Center

Help Desk Support

Lead Generation

Industries

Media

Real Estate

Home Services

Region

United States

Languages

English

Overall Ratings

5.0

1 Reviews

5.0

1 Reviews

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HAF Staff is an international BPO (Business Process Outsourcing) provider specializing in placing dedicated, offshore staff with small to mid-sized businesses, with a focus on customer support and administrative roles. With management in New York and Manila, they offer strea.. Read more about HAFSTAFF services and insights

Services

Customer Support

Inbound & Outbound Call Center

Technical Support

Business Operations

Industries

E-commerce

Finance & Accounting

Hospitality

Region

United States

Philippines

Languages

English

Overall Ratings

3.7

22 Reviews

3.7

22 Reviews

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AnswerOne, specifically AnswerOne of Texas, is a 24-hour telephone answering service and call center solution provider. They offer Virtual Receptionist Services with bilingual agents who handle inbound calls, after-hours calls, and overflow calls. Their specialized answering.. Read more about AnswerOne US services and insights

Services

Customer Support

Inbound & Outbound Call Center

Help Desk Support

Live Chat Support

Industries

Healthcare

Legal

Real Estate

Region

United States

Languages

English

Overall Ratings

4.0

16 Reviews

4.0

16 Reviews

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Consulting Business Innovation (CBI) is a company that provides business process outsourcing (BPO) and customer support services. The company offers a wide range of services including virtual assistance, back-office solutions like claims and data processing, and transcriptio.. Read more about Consulting Business Innovation services and insights

Services

Inbound & Outbound Call Center

Live Chat Support

Email Support

Help Desk Support

Industries

Healthcare

Insurance

Real Estate

Region

United States

Languages

English

Overall Ratings

5.0

10 Reviews

5.0

10 Reviews

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FSP Global is a global outsourcing provider based in Romania, focused on delivering next-generation, multilingual customer experience and specialized back-office services 24/7, 365 days a year. They cater to multinational companies and professional individuals with a wide po.. Read more about FSP Global services and insights

Services

Customer Support

Inbound & Outbound Call Center

Multichannel Support

Live Chat Support

Industries

E-commerce

Region

Romania

Languages

English

Multilingual

Overall Ratings

4.4

16 Reviews

4.4

16 Reviews

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AnswerNet is a full-service provider of flexible, scalable, omni-channel contact center and Business Process Outsourcing (BPO) solutions. With over 2,000 employees, the company offers a wide range of services, including inbound/outbound sales, help desk, specialized IT suppo.. Read more about AnswerNet services and insights

Services

Help Desk Support

Customer Support

Inbound & Outbound Call Center

Email Support

Industries

Healthcare

Legal

Real Estate

Region

United States

Languages

English

Overall Ratings

4.4

141 Reviews

4.4

114 Reviews

4.0

27 Reviews

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Call Center Solutions Africa acts as an independent advisory and consulting partner, specializing in connecting businesses with high-quality BPO and Contact Center service providers across the African continent. They simplify the often-complex vendor selection process by vet.. Read more about Call Center Solutions Africa services and insights

Services

Multichannel Support

Technical Support

Back-Office Support

Inbound & Outbound Call Center

Industries

Healthcare

Insurance

Hospitality

Region

Kenya

Languages

English

Multilingual

Overall Ratings

4.4

45 Reviews

4.4

45 Reviews

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Advensus is a leading provider of nearshore omnichannel Customer Care Outsourcing (BPO) services, with centers in the Dominican Republic and Trinidad & Tobago. They deliver comprehensive solutions, including Inbound/Outbound Voice, Non-Voice Support, Back Office Support,.. Read more about Advensus services and insights

Services

Customer Support

Inbound & Outbound Call Center

Back-Office Support

Live Chat Support

Industries

Media

Finance & Accounting

Healthcare

Region

United States

Dominican Republic

Languages

English

Overall Ratings

4.0

377 Reviews

4.0

377 Reviews

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Valoris is an international award-winning BPO and Call Center services provider in Romania, operating since 2006. They deliver comprehensive, multilingual, 24/7/365 solutions across B2C, B2B, and Corporate accounts, focusing on five pillars: Capacities, Development, Retentio.. Read more about valoris center services and insights

Services

Customer Support

Inbound & Outbound Call Center

Technical Support

Lead Generation

Industries

Finance & Accounting

E-commerce

Healthcare

Region

Romania

Languages

Multilingual

Overall Ratings

3.3

192 Reviews

3.3

192 Reviews

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Abacus Outsourcing is a global Business Process Outsourcing (BPO) company that delivers next-generation, AI-powered solutions to help businesses scale operations, reduce costs, and enhance customer experience. With over 17 years of experience and a team of 5200+ employees wo.. Read more about Abacus Outsourcing services and insights

Services

Inbound & Outbound Call Center

Help Desk Support

Live Chat Support

Email Support

Industries

Healthcare

Finance & Accounting

Real Estate

Region

Pakistan

Languages

English

Overall Ratings

4.1

18 Reviews

4.1

18 Reviews

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Frequently Asked Questions

Do they manage graphic design?

Most agencies provide VAs who create product photos, social media ads, and email headers in Canva.

Do they perform price tracking?

VAs monitor your top 5 competitors daily and alert you to price changes or new product launches.

Do they assist with Cart Abandonment?

VAs set up and monitor SMS/email sequences to bring back shoppers who didn't finish their purchase.

Can they handle order fulfillment?

VAs manage your 3PL portal, ensuring orders are shipped and tracking numbers are sent to customers.

Do they manage Facebook/TikTok Ads?

Specialized VAs monitor ad performance, update creative, and manage your daily budgets.

Can they write product descriptions?

Yes; they create SEO-optimized, persuasive copy that helps your products rank on Google and Amazon.

Do they handle supplier comms?

VAs communicate with factories and distributors to track production and shipping timelines.

Can they assist with Influencers?

VAs find micro-influencers, manage affiliate links, and coordinate product seeding campaigns.

Do they handle support tickets?

VAs manage tools like Zendesk or Gorgias to handle tracking requests, returns, and complaints.

Can they manage Shopify/Amazon?

Yes; they handle product uploads, description SEO, and inventory syncing across platforms.

Can the agency support scaling order volumes during sales events?

Ask whether they can allocate additional staff during promotions holiday sales or peak demand periods.

How should customer data be protected in e-commerce operations?

Confirm secure CRM systems and compliance with payment and data security standards.

What reporting should an e-commerce VA agency provide?

Request regular reports on sales performance inventory levels and listing optimization metrics.

How do agencies maintain product listing accuracy?

Ask about quality control procedures for product descriptions pricing updates and inventory synchronization.

What platforms should e-commerce VAs support?

Verify expertise in platforms such as Shopify Amazon Seller Central WooCommerce or BigCommerce.

How can you evaluate an e-commerce VA agency’s operational experience?

Ask for examples of product listing management marketplace optimization or order processing work.