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AnswerNet
105 Reviews
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About AnswerNet
AnswerNet is a full-service provider of flexible, scalable, omni-channel contact center and Business Process Outsourcing (BPO) solutions. With over 2,000 employees, the company offers a wide range of services, including inbound/outbound sales, help desk, specialized IT support, receptionist message-taking, and back-office administration. They are known for delivering customizable, customer-centric support that focuses on rapid iterative improvement, cultural alignment, and strict adherence to regulatory standards such as HIPAA and PCI compliance. AnswerNet allows businesses to scale operations efficiently, reduce costs, and quickly improve customer satisfaction without having to increase internal staffing.
Industries
Region
United States
Languages
English
Core Services
Help Desk Support
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Other Services
Customer Support
4
Help Desk Support
Inbound & Outbound Call Center
Email Support
Order Processing
Digital Marketing
1
Lead Generation
Other Services
1
Customer Support
Service Details
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Contact AnswerNet
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Company Reviews
Total Reviews
105
Last Rated 3/12/2026
Overall Ratings
Last Rated 3/12/2026
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NS
Noel Simpson
3 weeks ago
Incredible customer service and culture
What an amazing experience it has been working with the answernet team. When our clients call, they are always taken care of in a professional manner with the highest standards of customer service. They were there on several occasions when we needed them the most. Thank you to all the staff and team members that have helped us scale!
Original Review
C
customer
3 weeks ago
Great support and results!
Excellent support and alignment on targets and tactics. Very engaged and focused on customer goals.
DD
Destre Downing
1 month ago
Client Testimonial: AnswerNet
We’ve partnered with AnswerNet as our third-party calling service for approximately five years, and they have been a reliable and valued partner throughout that time. Their team is easy to work with, responsive to our needs, and consistently professional in their interactions. We appreciate their flexibility and willingness to collaborate with us to support our outreach efforts, and their service has been an important part of helping us connect with our members effectively.
JL
Jil lWaugh
1 month ago
Stress Free Scheduling
AnswerNet took the stress and work off my shoulder this tax season by answering all of our taxpayer calls. There were a few bumps along the way, but they were addressed quickly and resolved completely!
DS
Debbie Stopyra
1 month ago
The Team at AnswerNet is outstanding
The Team at AnswerNet is outstanding - professional, extremely responsive, candid, and a pleasure! I HIGHLY recommend to anyone seeking support in their call center.
GG
Grace Grant, COO at APM West
1 month ago
Professional, friendly, & productive.
Answernet’s professionalism & effectiveness have grown my business greatly in the 8 months we’ve been working together. William, Melissa, & Stacey are knowledgeable & helpful, & always ready to make adjustments based on client response & my own schedule. My clients have appreciated the callers’ patience, politeness, & fluency in related topics. I receive daily reports detailing receptiveness so I know exactly how many contacts they have made & how it’s all going. Regular checkin calls with William as team leader give us a chance to work out wrinkles as they occur. I rest easy knowing Answernet is tackling one of the most delicate parts of my business with efficiency, organization, integrity, & respect.
Namhyeon Go
2 months ago
The response time is far too slow.
This is the first time I’ve encountered a customer support center that is this unresponsive. I sent a follow-up inquiry after receiving the last reply, but I haven’t heard back for two weeks. The response time is far too slow.
AC
Adam C
2 months ago
Positive Results
We appreciate the relationship we have with AnswerNet and they continue to provide a great service that makes us more efficient and helps our overall business.
Joseph Berumen
2 months ago
Worst Customer Service experience I have ever Had
I called about a issue I was having being wrongfully Charged after cancelling my subscription to my personality. I had been through this call center a few times already and had not been helped. Finally I reach RAY. He was incredibly rude, raising his voice at me, not letting me finish my sentences as though I am wasting his time because he cant find my account. I started getting aggrevated and told him I dont appreciate the attitude and would like him to dial it back. Ray cut me off raised his voice and said "its my turn to talk, I'll send you the refund" I ask Ray for his full name, he says he doesnt need to give it. I ask Ray for an employee number, he claims he doesnt have one. I ask ray for the name of his supervisor. He says he doesnt have one... fine I ask ray the name of the company he works for. He hangs up on me. I have never been compelled to write a bad review until now. Ray is Horrible, He worked the night shift.
C
Consumer
6 months ago
Negative experience with AnswerNet operator
I live in college town in Maryland. AnswerNet has a contract to accept after hour calls from residents regarding noise complaints and other non-emergency, non 911 related matters. I am a 71 year senior citizen. During a recent call to report loud music just before midnight, the operator was discourteous, dismissive and threatened to disconnect the call. The official summary of the call, which was provided to city officials at my request, described my temperament as rude. I do not agree. Someone being rude is someone else’s opinion. It is not a fact and has no business being included in a statement of findings. Unfortunately, this is not my first negative experience with AnswerNet. I would suggest to management that employees (call talkers) need more training as to how best to interact with callers who may be calling during a highly stressful time.
TS
Todd S
8 months ago
Amazing Service & Technology!
We recently implemented TMB with Sarah Baptist and it has been fantastic! Her team made everything super easy and handled all the details from start to finish. I would highly recommend this service for any business looking to acquire new customers and stay in contact with their existing customer base. Todd Small / CEO PulseNetTV
SS
Speakeasy Speech Therapy, P.C.
1 year ago
AnswerNet is an extremely professional, efficient, throrough and organized!
AnswerNet is an extremely professional answering service. They responded to our company's (Speakeasy Speech Therapy, P.C.) request with urgency. They listen to your requirements and think out of the box for situations we had not thought of. AnswerNet wants to grow with your business' success and is motivated to accurately handle your calls in an efficient timely manner. They seek ways to improve communication between you and your clients. Deana was very helpful! We worked with Jovanna and Alex who are incredibly knowledgeable, quick to get you up and running! Jovanna and Seth are the absolute BEST to work with. Excellent follow-through weeks later to make sure their services are what we expected. Can't say enough good things about AnswerNet!
Annabelle Hernandez
1 year ago
BH
Bella Home Health Care LLC
1 year ago
"Our business has been using…
"Our business has been using AnswerNet.com for over three years, and I couldn't be more satisfied with their services. The team has consistently provided amazing service, ensuring that our messages are timely and accurate, which has been crucial in helping our company secure new clients and grow our business. A special shoutout to Jovanna Cassidy, the General Manager, who has been amazing & she has gone above and beyond in her role. Jovanna's & her teams, dedication and commitment to excellence has made all the difference in our business. If you're looking for a reliable company that offers exceptional service with a personal touch, I highly recommend AnswerNet.com. Being part of their team has been a game-changer for our business."
J
Julie
1 year ago
Supportive Service and Professional
AnswerNet was a great choice for us. They fit our needs. Training and implementing the system was very easy and they had us up and running in no time. They were able to adjust the monthly minutes to fit our needs, which was very important to us and all calls are answered in the USA. Our product is made in the USA so this was also important to us. We have been with AnswerNet for a little over a year. We have been very satisfied with the agents supporting our services. They are friendly, knowledgeable and represent the product in a professional manner. They are owners of the product and believe in the product. The agents certainly show pride in the product when speaking to a customer about any item in our line. The training and management teams have been easy to work with and they are very attentive to our needs as well. It was a good decision to select AnswerNet as our backup call center provider.
LM
Luana M Vindici
1 year ago
Yes - they were willing to review our concerns and address them.
The team was willing to rectify the issues when there were service issues that came up. We are a 24 hour response company and its important the call logs are followed. When they weren't - it was pointed out and team leads did get back to us and rectified the issues. There has been a much quicker response then there was previously and there is a dedicated staff member who has ensured our requests were addressed.
P
Pat
1 year ago
MA
Michael at Coker
1 year ago
AnswerNet Works Hard to Provide Excellent Service
AnswerNet works hard to provide excellent service. We use AnswerNet to collect information essential to completing projects. Melissa and her team are timely in completing the work, responsive to our requests, and flexible to meet changing requirements.
S
steven
1 year ago
Answer.net it is very simple to me
Answer.net it is very simple to me. When I wrote the 1st review it was based on my disappointment in regards to not getting any appointments after the 120 hours of calling. You clearly apologized and said" we will reach out to you". No one ever did. I thought some sort of financial refund would of been appropriate based on not getting us 1 appointment. It's fine. My intention certainly was not to harass you, just to receive some compensation back. I won't put anymore reviews up, I realize now you won't do the right thing anyway. I understand a contract is a contract.
RR
Rosario Rosenberger
1 year ago
Prompt Help
Every time we needed to contact Answer.net, they come back promptly, resolve the issue and are pleasant and helpful with what we request even if it is a tailored request. We are very happy with their service!!
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