AnswerNet

Adaptable and responsive

AnswerNet has proven to be responsive and adaptable to our needs. We currently utilize an outdated AMS that provides little actionable data. Our account manager has worked with her staff on training for our unique goals and it has paid dividends. Very happy with the direction our calling program is headed.

A Great Partnership!

Cantaloupe Inc.’s relationship began with Answer Net 1.2 years ago when we unexpectedly lost our prior after-hour call center support vendor. Answer Net did not hesitate in forming a relationship with us! They were interested in understanding, and learning, the nature of our business. They quickly adapted to secure appropriate staffing levels and quickly trained their staff to support our after-hour call volume. They stayed closely connected with us during an instantaneous period of change and transition – without skipping a beat! Answer Net has also supported us during times when immediate action was needed due to unexpected server issues and outages. They provided coverage to allow the upskilling of our staff and to conduct staff meetings during our regular hours of operation. They are prompt in addressing concerns, maintain open lines of communication, are proactive in sharing data, and request feedback to ensure a solid partnership alignment exists between parties – all while being vested in providing a seamless customer service experience to our customers.The Answer Net Team is a top-notch group of professionals! We can’t thank them enough for all they do for Cantaloupe Inc.!

Incredible customer service and culture

What an amazing experience it has been working with the answernet team. When our clients call, they are always taken care of in a professional manner with the highest standards of customer service. They were there on several occasions when we needed them the most.Thank you to all the staff and team members that have helped us scale!

Great support and results!

Excellent support and alignment on targets and tactics. Very engaged and focused on customer goals.

Client Testimonial: AnswerNet

We’ve partnered with AnswerNet as our third-party calling service for approximately five years, and they have been a reliable and valued partner throughout that time. Their team is easy to work with, responsive to our needs, and consistently professional in their interactions. We appreciate their flexibility and willingness to collaborate with us to support our outreach efforts, and their service has been an important part of helping us connect with our members effectively.

Stress Free Scheduling

AnswerNet took the stress and work off my shoulder this tax season by answering all of our taxpayer calls. There were a few bumps along the way, but they were addressed quickly and resolved completely!

The Team at AnswerNet is outstanding

The Team at AnswerNet is outstanding - professional, extremely responsive, candid, and a pleasure!I HIGHLY recommend to anyone seeking support in their call center.

Professional, friendly, & productive.

Answernet’s professionalism & effectiveness have grown my business greatly in the 8 months we’ve been working together. William, Melissa, & Stacey are knowledgeable & helpful, & always ready to make adjustments based on client response & my own schedule. My clients have appreciated the callers’ patience, politeness, & fluency in related topics. I receive daily reports detailing receptiveness so I know exactly how many contacts they have made & how it’s all going. Regular checkin calls with William as team leader give us a chance to work out wrinkles as they occur. I rest easy knowing Answernet is tackling one of the most delicate parts of my business with efficiency, organization, integrity, & respect.

The response time is far too slow.

This is the first time I’ve encountered a customer support center that is this unresponsive. I sent a follow-up inquiry after receiving the last reply, but I haven’t heard back for two weeks. The response time is far too slow.

Positive Results

We appreciate the relationship we have with AnswerNet and they continue to provide a great service that makes us more efficient and helps our overall business.

Worst Customer Service experience I have ever Had

I called about a issue I was having being wrongfully Charged after cancelling my subscription to my personality. I had been through this call center a few times already and had not been helped. Finally I reach RAY. He was incredibly rude, raising his voice at me, not letting me finish my sentences as though I am wasting his time because he cant find my account. I started getting aggrevated and told him I dont appreciate the attitude and would like him to dial it back. Ray cut me off raised his voice and said "its my turn to talk, I'll send you the refund" I ask Ray for his full name, he says he doesnt need to give it. I ask Ray for an employee number, he claims he doesnt have one. I ask ray for the name of his supervisor. He says he doesnt have one... fine I ask ray the name of the company he works for. He hangs up on me. I have never been compelled to write a bad review until now. Ray is Horrible, He worked the night shift.

Purchased our answering service of perhaps 16 years. Have been with them 2 months and their configuration / integration was very bad and their service is terrible. They can not spell. They can not take notes. Generally are poor.

Negative experience with AnswerNet operator

I live in college town in Maryland. AnswerNet has a contract to accept after hour calls from residents regarding noise complaints and other non-emergency, non 911 related matters. I am a 71 year senior citizen. During a recent call to report loud music just before midnight, the operator was discourteous, dismissive and threatened to disconnect the call. The official summary of the call, which was provided to city officials at my request, described my temperament as rude. I do not agree. Someone being rude is someone else’s opinion. It is not a fact and has no business being included in a statement of findings. Unfortunately, this is not my first negative experience with AnswerNet. I would suggest to management that employees (call talkers) need more training as to how best to interact with callers who may be calling during a highly stressful time.

Amazing Service & Technology!

We recently implemented TMB with Sarah Baptist and it has been fantastic! Her team made everything super easy and handled all the details from start to finish. I would highly recommend this service for any business looking to acquire new customers and stay in contact with their existing customer base.Todd Small / CEOPulseNetTV

Supervisor Cawana was real nice and helpful

This company is quite good. Any issues with their service are corrected immediately and the staff is easy to work with.

Thank you, Nick, for this terrific feedback!

These guys do great work in general. One does need to make sure that they greet your callers correctly.

Thank you, Lisa!

Thanks so much for taking the time to share this feedback. We love hearing from our clients and look forward to continuing to provide you with great service!