valoris center

13 Reviews

4.9

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About valoris center

Valoris is an international award-winning BPO and Call Center services provider in Romania, operating since 2006. They deliver comprehensive, multilingual, 24/7/365 solutions across B2C, B2B, and Corporate accounts, focusing on five pillars: Capacities, Development, Retention, Optimization, and Innovation. Services range from specialized customer care and technical support to back-office and soft collection, leveraging their European base to ensure high-quality, trustworthy, and continuous support for clients.

Industries

Healthcare

Finance & Accounting

Hospitality

E-commerce

+2 more

Region

Romania

United States

Languages

Multilingual

Core Services

Lead Generation

Technical Support

Customer Support

Inbound & Outbound Call Center

Other Services

Digital Marketing 1

Lead Generation

Customer Support 5

Technical Support

Inbound & Outbound Call Center

Help Desk Support

Order Processing

Multichannel Support

Virtual Assistants 1

Back-Office Support

Other Services 1

Customer Support

Service Details

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Contact valoris center

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Company Reviews

Total Reviews

13

Last Rated 12/9/2025

Overall Ratings

4.88

Last Rated 12/9/2025

(10)

(3)

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Head of CRM, PENNY Romania

3 months ago

4.5

They are very proactive, supportive, and also open to new approaches.

Valoris Center has improved the client's response and SLA delivery rates. The team is proactive, supportive, and open to new approaches, tasks, and projects. Valoris Center is flexible and understands the client's business needs. They communicate via virtual meetings. | Highlights: flexibility and easiness in understanding our business needs

Original Review

Dir of Customer Experience & Care, Financial Services Co

8 months ago

5.0

Valoris' team consistently provided stable and reliable service.

Valoris Center met key metrics, achieving over 95% SLA performance on phone support and 92% customer satisfaction. The team was reliable and dedicated, delivered on time, responded to needs, and communicated effectively. Their resilience, professionalism, and commitment impressed the client. | Highlights: What impressed us most about Valoris was their ability to maintain high service standards under various circumstances. Our company underwent a significant rebranding process and faced technical system challenges, yet the Valoris team consistently demonstrated resilience, professionalism, and kept their strong commitment to delivering exceptional service. Valoris is a company which baked customer centricity into their DNA. Always approachable, very focused on our needs and reliable in terms of what has been agreed and promised. Communication on eye level, pragmatic solutions when needed. I for sure would rework with Valoris again.

Original Review

Customer Support Manager, Optics Co

1 year ago

5.0

They consistently maintain a professional and customer-focused approach.

The client has been pleased with Valoris Center's services. The team has demonstrated strong engagement and effectiveness in reaching the client's goals, achieving a 20% success rate. The team has been flexible, responsive, and professional. The team's excellent people skills have stood out. | Highlights: Valoris Center stands out for their flexibility and strong people skills. They consistently maintain a professional and customer-focused approach.

Original Review

Head of Customer Support, Aircash d.o.o.

1 year ago

5.0

We greatly appreciated their proactive approach and commitment to results.

Valoris Center's work had an 80% contact rate and a 60% success rate with existing customers. The team was highly professional, consistently bringing innovative ideas and communicating via virtual meetings, email, and messaging apps. Overall, the team's proactive approach and commitment stood out. | Highlights: We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us. Positive feedback from the market/clients.

Original Review

Customer Relationship Spec, Boehringer Ingelheim Romania

2 years ago

4.5

They still manage to be flexible and adaptable to our needs, making our mission easier.

Voris Center has helped the client record a more than 90% answer rate. Their team adapts their working style to the client's needs and sends reports with 10% of the previous week's calls to listen to. Moreover, the client appreciates how the vendor tailored a CRM solution to support their patients. | Highlights: We appreciate the extra mile Valoris is taking to assist the patients using our card. For our unique program, built to support our patients, Valoris developed a tailored CRM solution that respects the rigors of the pharmaceutical industry. At the same time, they still manage to be flexible and adaptable to our needs, making our mission easier.

Original Review

Development Manager, Computer Parts Supplier

2 years ago

5.0

We're impressed with their availability and affordability.

With Valoris Center's help, the client has seen improvement in terms of response time. The team delivers reliable services in a timely and budget-friendly manner, and they're always ready and available to lend a helping hand. The partners communicate via email and messaging apps. | Highlights: We're impressed with their availability and affordability.

Original Review

Customer Services & Support Manager, KYOCERA

3 years ago

4.5

They are proactive and deliver comprehensive reports.

The client has been pleased with Valoris Center's services so far. The team quickly adapts to the project's needs and distinctive demands and efficiently deals with unplanned topics. Further, they communicate effectively via meetings and emails. Their flexibility is noteworthy. | Highlights: Valoris has always been a flexible partner, adapting to our needs, especially when we encountered peaks or distinctive demands regarding our service. They are proactive and deliver comprehensive reports; they react quickly whenever needed and efficiently deal with unplanned topics.

Original Review

CRM Lead, Toyota Romania

3 years ago

5.0

There are some limitations due to the systems we are using, but Valoris goes above and beyond to overcome them.

Approximately 90% of customers receive a call within 15 minutes, and agents are properly trained and tested. Valoris’ high-quality standards allow the sales team to focus on closing deals. The team is result-oriented and adapts well to specific industry nuances. | Highlights: We appreciate that Valoris adapted to our industry particularities and managed to dive into the specifics; they are also flexible and result oriented.

Original Review

Customer Experience Manager, Auto Italia

3 years ago

5.0

Valoris Center is an excellent and reliable partner to work with in achieving these objectives.

The client is very satisfied with the work done by Valoris Center, which has increased customer satisfaction, recommendation, and loyalty. They have communicated daily, ensuring an effective workflow. Their extensive knowledge, professional attitude, and vast experience are hallmarks of their work. | Highlights: Their previous experience and knowledge, the professional team, and their willingness to customize the solution for us.

Original Review

Director, Financial Brand

4 years ago

5.0

They always react fast and have a solid IT team, which for us is an advantage in an everchanging environment.

Valoris Center's level is over 85%, their handling rate is above 95%, and their first contact resolution (FCR) is over 85%. They are always available for the client's calls. They have also offered many side services that has served the client well. | Highlights: Valoris developed at a fast pace in the last years and has many side services such as CRM, IT, and employees development programs, which translate as direct benefits for us.

Original Review

Services Manager, Consumer Products Company

4 years ago

5.0

We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project.

Valoris Center has been managing their tasks well, including the additional activities. The team communicates daily and holds monthly meetings, keeping track of KPI progress to improve customer satisfaction. Overall, their adaptability is the key to the success of this ongoing collaboration. | Highlights: Taking into consideration our fluctuating volumes and the difficulty to predict the forecast. We appreciate Valoris Center's flexibility and capacity to adapt, and and we acknowledge their involvement in the project.

Original Review

Customer Operations Manager, UNICREDIT LEASING S.P.A.

4 years ago

5.0

They are proactive and find solutions for any given situation.

With the help of Valoris Center, the client's contact rate and resolution has reached over 95%, the SLA is 90% in less than 30 seconds. The average handling time is 3.5 minutes and the QA score has reached over 88%. The team is proactive in supporting the client as they continue their collaboration. | Highlights: They are proactive and find solutions for any given situation.

Original Review

Real Time Operations Supervisor, Glovo

4 years ago

5.0

Valoris Center is a flexible business partner, meaning they can adapt and react to challenges.

With the help of Valoris Center team, the client exceeds their monthly SLA score and reaches 90% success rates for their partners. The team communication provides excellent calibration, leading to a smooth operation. The client is impressed by the team's flexibility as their partnership continues | Highlights: Valoris is a flexible business partner, meaning they can adapt and react to challenges. They proved this from the start, by handling a quick and effective ramp-up. Moreover, in the first year of business, they scaled up the team up to three times and improved customer satisfaction scores, in the same time.

Original Review