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Top Customer Support Outsourcing for E-commerce

Compare leading customer support outsourcing providers for e-commerce businesses. Find teams specializing in live chat, email, and order support with fast response times and multichannel capabilities. Evaluate pricing, service levels, and reviews.

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335 Companies Found
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BPO Data Entry Help provides trusted and innovative BPO services, primarily focused on various forms of Data Management, operating in both India and the USA. Their services are comprehensive, including Data Entry (Online, Offline, Medical, Insurance), Data Conversion (Book,.. Read more about BPO Data Entry Help services and insights

Services

Data Entry
Core Service
Back-Office Support
Virtual Assistant
Marketing Strategy

Industries

Finance & Accounting
Legal
Healthcare
Real Estate
E-commerce
Media
Construction
Hospitality

Region

United States
India

Languages

English
Overall Ratings
1.0
1 Reviews
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Anequim is a remote professional services provider that connects small to mid-size businesses in the US and Canada with highly skilled, full-time, bilingual virtual assistants (VAs) who are based in Mexico. Founded in 2016 from the successful hiring experience of a property.. Read more about Anequim services and insights

Services

Virtual Assistant
Core Service
Customer Support
Core Service
Administrative Support
Back-Office Support

Industries

Real Estate
Media
Home Services
Hospitality
E-commerce

Region

Mexico

Languages

English
Overall Ratings
5.0
32 Reviews
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SWITCH 360 empowers short-term rental hosts, property managers, and customer-focused businesses with highly trained, cost-effective virtual assistants. Specialized in Property Management Back-Office and Customer Support Outsourcing, their VAs handle everything from guest com.. Read more about SWITCH 360 services and insights

Services

Virtual Assistant
Core Service
Customer Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Administrative Support
Calendar Scheduling
Business Operations
Back-Office Support
Technical Support

Industries

Real Estate
E-commerce
Hospitality

Region

Pakistan
United States

Languages

English
Overall Ratings
4.3
4 Reviews
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Smiles On Demand is an experienced offshore Business Process Outsourcing (BPO) provider based in the Philippines, offering educated, English-speaking talent and flexible solutions. They provide a range of services including: Customer Contact (inbound/outbound, 24/7 coverage).. Read more about Smiles On Demand services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Virtual Assistant
Core Service
Live Chat Support
Email Support
Order Processing
Data Entry

Industries

Hospitality
Real Estate
E-commerce

Region

Philippines

Languages

English
Overall Ratings
4.7
31 Reviews
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Call Center Solutions Africa acts as an independent advisory and consulting partner, specializing in connecting businesses with high-quality BPO and Contact Center service providers across the African continent. They simplify the often-complex vendor selection process by vet.. Read more about Call Center Solutions Africa services and insights

Services

Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service
Technical Support
Core Service
Back-Office Support
Core Service
Business Operations
Lead Generation
Data Entry

Industries

Healthcare
Insurance
Hospitality
E-commerce

Region

Kenya

Languages

English
Multilingual
Overall Ratings
4.4
45 Reviews
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Outsourced is a premium ISO certified offshore staffing and BPO company specializing in providing dedicated, full-time, top-tier Filipino professionals to international clients. They offer both remote and state-of-the-art office-based staff, covering diverse roles in IT, fin.. Read more about Outsource Philippines services and insights

Services

Inbound & Outbound Call Center
Core Service
Customer Support
Core Service
Back-Office Support
Core Service
Email Support
Live Chat Support
Data Entry
Lead Generation
SEO Strategy
Social Media Management
Web Design
Graphic Design
Technical Support

Industries

Healthcare
Finance & Accounting
E-commerce
Hospitality

Region

United States
Philippines

Languages

English
Overall Ratings
5.0
2 Reviews
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English Call Centre (ECC) specializes in providing English call center services for companies in Europe and non-English-speaking regions, aiming to help them scale and provide superior service to English-speaking customers globally. Their solutions are adaptable and focused.. Read more about English Call Centre services and insights

Services

Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Back-Office Support
Live Chat Support
Email Support
Lead Generation

Industries

Media
E-commerce
Home Services
Hospitality

Region

India

Languages

English
Overall Ratings
3.9
18 Reviews
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Westpark Communications, L.P. is a 100% U.S.-based call center and BPO provider, established in 1968. They offer 24/7 live Answering Services, Customer Service Outsourcing, Help Desk, and Custom Solutions. A key focus is seamless integration with client platforms (Salesforce.. Read more about Westpark Communications services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Technical Support
Core Service
Order Processing
Core Service
Lead Generation
Core Service
Live Chat Support
Email Support
Administrative Support
Data Entry
Business Operations

Industries

Real Estate
E-commerce
Media
Home Services
Hospitality
Finance & Accounting
HR & Recruiting

Region

United States

Languages

English
Overall Ratings
4.8
133 Reviews
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Nexa
4.4
location pin icon Phoenix, United States
Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant),.. Read more about Nexa services and insights

Services

Live Chat Support
Core Service
Lead Generation
Core Service
Order Processing
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Virtual Assistant
Calendar Scheduling
Email Support
Help Desk Support
Multichannel Support
Back-Office Support

Industries

Home Services
Healthcare
Legal
Real Estate
E-commerce
Finance & Accounting
Insurance

Region

United States

Languages

English
Overall Ratings
4.4
239 Reviews
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Powerweave Group is a provider of Digital Transformation Solutions, accelerating business growth by combining proprietary software with managed services. The company specializes in creating scalable, high-performance solutions across several strategic areas. These include En.. Read more about Powerweave Software Services services and insights

Services

Web Development
Core Service
Software Development
Core Service
E-commerce Development
Back-Office Support

Industries

E-commerce
Media
Finance & Accounting

Region

India

Languages

English
Overall Ratings
3.6
506 Reviews
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Magellan Solutions is a Philippine-based, accredited Business Process Outsourcing (BPO) and call center services provider focused on supporting Small and Medium-sized Enterprises (SMEs) worldwide. They offer a complete spectrum of contact center solutions, encompassing 24/7.. Read more about Magellan Solutions services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Email Support
Technical Support
Order Processing
Back-Office Support
Lead Generation

Industries

Real Estate
Home Services
Media
E-commerce

Region

Philippines
United States

Languages

English
Overall Ratings
3.9
97 Reviews
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Inceptra Solutions is an IT and staffing solutions provider dedicated to empowering the corporate world by solving the biggest challenge: finding the right talent. Our core mission is to deliver pertinent resources to bridge the gap in ever-growing technology and human resou.. Read more about Inceptra Solutions services and insights

Services

Cloud Computing
Core Service
System Administration
Core Service
Software Development
Core Service
IT Consulting
Core Service
Managed IT
Core Service
Data Backup & Recovery
Server Management
Remote Technical Support
Executive Assistant
Business Operations
Dedicated Virtual Assistants
Technical Support
Help Desk Support
E-commerce Customer Support
Multichannel Support
Billing & Account Support
API Development & Integration
Cybersecurity
Network Management
IT Help Desk

Industries

Coaching
Construction
E-commerce
Finance & Accounting
HR & Recruiting
Healthcare
Home Services
Hospitality
Insurance
Legal
Media
Publishing
Real Estate

Region

United States
India

Languages

English
Overall Ratings
5.0
14 Reviews
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C.J. Customer Support, LLC is a Dallas-registered customer service outsourcing company operating remotely with experienced bilingual agents (English/Spanish) from Latin America. They provide affordable, high-quality support solutions tailored for small businesses, startups,.. Read more about C.J. Customer Support, LLC services and insights

Services

Inbound & Outbound Call Center
Core Service
Technical Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Back-Office Support
Data Entry

Industries

Coaching
E-commerce
Education
HR & Recruiting
Home Services
Hospitality
Media
Publishing
Real Estate

Region

United States

Languages

English
Overall Ratings
3.3
3 Reviews
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Grupo Noa International is a premier global provider of multilingual call center and business process outsourcing (BPO) services, focusing on delivering seamless, cost-effective communication solutions worldwide. Their comprehensive service portfolio is designed to help busi.. Read more about Grupo Noa International services and insights

Services

Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Lead Generation
Core Service
Back-Office Support
Order Processing

Industries

E-commerce
Hospitality
Healthcare
Coaching
Construction
Finance & Accounting
HR & Recruiting
Home Services
Real Estate

Region

United States

Languages

English
Multilingual
Overall Ratings
3.8
5 Reviews
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Call Center Vzla is a Bilingual Contact Center located strategically in Venezuela, providing a comprehensive portfolio of outsourced services to a global client base. They leverage a highly educated, skilled, and fully bilingual Spanish/English workforce, enabling superior c.. Read more about Call Center Services Venezuela services and insights

Services

Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service
Lead Generation
Core Service
Back-Office Support
Data Entry
Virtual Assistant

Industries

Coaching
Construction
E-commerce
Education
Finance & Accounting
HR & Recruiting
Healthcare
Home Services
Hospitality
Insurance
Legal
Media
Publishing
Real Estate

Region

Venezuela

Languages

English
Overall Ratings
5.0
65 Reviews
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Afrishore BPO is a global outsourcing provider specializing in outsourced staffing solutions and Business Process Outsourcing, leveraging operational centers in South Africa and presence in the US, UK, and Australia. They deliver compliant BPO services by merging technology.. Read more about Afrishore BPO services and insights

Services

Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Back-Office Support
Lead Generation

Industries

Finance & Accounting
Insurance
E-commerce

Region

South Africa
United States

Languages

English
Overall Ratings
3.6
7 Reviews
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Magenta Business Outsourcing provides complete outsourcing solutions, including lead generation, appointment setting, telemarketing, and customer service. They aim to help businesses scale operations and generate leads effectively by providing a full-fledged call center and.. Read more about Magenta Business Outsourcing services and insights

Services

Inbound & Outbound Call Center
Core Service
Lead Generation
Core Service
Technical Support
Core Service
Live Chat Support
Core Service
Email Support
Core Service
Customer Support
Core Service
Virtual Assistant
Administrative Support
Data Entry
Back-Office Support
Business Operations
Order Processing

Industries

Real Estate
E-commerce
Media
Home Services
Hospitality

Region

United States
Philippines

Languages

English
Overall Ratings
3.0
2 Reviews
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Antasis is a strategic Business Process Outsourcing (BPO) and Customer Experience (CX) outsourcing partner with a strong focus on the Southeast Asian (APAC) market. Headquartered in Singapore, Antasis delivers intelligent, multilingual (including English, Malay, Mandarin, Ta.. Read more about Antasis services and insights

Services

Inbound & Outbound Call Center
Core Service
Help Desk Support
Core Service
Virtual Assistant
Back-Office Support
Data Entry

Industries

Healthcare
Finance & Accounting
Hospitality
E-commerce

Region

Singapore
Malaysia

Languages

English
Multilingual
Overall Ratings
5.0
22 Reviews
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Smith ai
4.6
location pin icon Los Altos, United States
Smith.ai offers a hybrid approach to 24/7/365 call handling and client engagement, featuring a powerful AI Receptionist backed by 500+ North American live agents. They are designed for growing businesses, particularly law firms and home services, focusing on expert lead scre.. Read more about Smith ai services and insights

Services

Lead Generation
Core Service
Inbound & Outbound Call Center
Core Service
Live Chat Support
Core Service
Customer Support
Core Service
Virtual Assistant
Email Support

Industries

Legal
Home Services
E-commerce

Region

United States

Languages

English
Overall Ratings
4.6
283 Reviews
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Touch Support is an outsourcing leader specializing in three core areas: Customer Experience (CX), comprehensive IT support, and Financial Operations. Founded in 2003, the company provides dedicated, actively managed professional teams that quickly integrate to become an ext.. Read more about Touch Support services and insights

Services

Customer Support
Core Service
Help Desk Support
Core Service
Inbound & Outbound Call Center
Email Support
Live Chat Support
Back-Office Support

Industries

Finance & Accounting
Media
Home Services
Hospitality
E-commerce

Region

United States
Croatia

Languages

English
Overall Ratings
5.0
1 Reviews
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Frequently Asked Questions

Plus
Do they manage graphic design?
Most agencies provide VAs who create product photos, social media ads, and email headers in Canva.
Plus
Do they perform price tracking?
VAs monitor your top 5 competitors daily and alert you to price changes or new product launches.
Plus
Do they assist with Cart Abandonment?
VAs set up and monitor SMS/email sequences to bring back shoppers who didn't finish their purchase.
Plus
Can they handle order fulfillment?
VAs manage your 3PL portal, ensuring orders are shipped and tracking numbers are sent to customers.
Plus
Do they manage Facebook/TikTok Ads?
Specialized VAs monitor ad performance, update creative, and manage your daily budgets.
Plus
Can they write product descriptions?
Yes; they create SEO-optimized, persuasive copy that helps your products rank on Google and Amazon.
Plus
Do they handle supplier comms?
VAs communicate with factories and distributors to track production and shipping timelines.
Plus
Can they assist with Influencers?
VAs find micro-influencers, manage affiliate links, and coordinate product seeding campaigns.
Plus
Do they handle support tickets?
VAs manage tools like Zendesk or Gorgias to handle tracking requests, returns, and complaints.
Plus
Can they manage Shopify/Amazon?
Yes; they handle product uploads, description SEO, and inventory syncing across platforms.
Plus
How are Virtual Assistants skills verified in this directory?
Every provider in this directory undergoes a 2026 "Skill Attestation" check, verifying they are certified in the latest agentic orchestration tools, prompt engineering, and cross-platform automation workflows.
Plus
Can Virtual Assistants assist with 2026 Digital Asset management?
Yes; specialized Virtual Assistants help manage and secure digital legacies, including tokenized assets, encrypted vaults, and automated estate instructions, ensuring your digital footprint is organized and secure.
Plus
What is "Human-in-the-Loop" Research for Virtual Assistants?
It is a hybrid workflow where AI agents gather thousands of data points and the Virtual Assistant performs the final layer of human verification and synthesis, delivering a "Simulation-Ready" executive summary for decision-makers.
Plus
Do Virtual Assistants handle multi-timezone coordination?
Modern Virtual Assistants firms listed here utilize "Follow-the-Sun" shift models and AI-driven scheduling logic to ensure 24/7 global coverage and zero-latency communication across international teams.
Plus
What is the value of the Fractional EA model in this directory?
The Fractional EA model allows businesses to hire high-level, strategic Virtual Assistants for 10–20 hours per week, providing C-suite quality administrative support at a mid-market price point suitable for scaling firms.
Plus
How do directory providers handle Virtual Assistants data privacy?
Vetted Virtual Assistants companies utilize hardware-encrypted vaults and private, non-public LLM instances to ensure your sensitive corporate IP and passwords are never leaked into public AI training sets.
Plus
What is Predictive Inbox Management for Virtual Assistants?
This is a premium service where Virtual Assistants use intent-based AI to triage your email, drafting responses for routine inquiries and only escalating messages that require human critical thinking and emotional intelligence.
Plus
Can Virtual Assistants manage autonomous AI agents?
Yes; in 2026, Virtual Assistants act as "Agent Managers," responsible for auditing your company's autonomous inbox bots and research agents to ensure they remain accurate, ethical, and free of brand hallucinations.
Plus
How does Meeting Intelligence integrate with Virtual Assistants?
Top-tier Virtual Assistants in this directory deploy AI agents to record, transcribe, and—most importantly—extract multi-platform action items from meetings, instantly syncing them with tools like ClickUp, Asana, or Monday.com.
Plus
What defines an AI-Augmented Virtual Assistant in 2026?
An AI-Augmented Virtual Assistant is a professional who utilizes agentic AI stacks to automate 70% of manual workflows (scheduling, data synthesis, and CRM entry), allowing them to focus on high-level executive strategy for your business.
Plus
Can the agency support scaling order volumes during sales events?
Ask whether they can allocate additional staff during promotions holiday sales or peak demand periods.
Plus
How should customer data be protected in e-commerce operations?
Confirm secure CRM systems and compliance with payment and data security standards.
Plus
What reporting should an e-commerce VA agency provide?
Request regular reports on sales performance inventory levels and listing optimization metrics.
Plus
How do agencies maintain product listing accuracy?
Ask about quality control procedures for product descriptions pricing updates and inventory synchronization.
Plus
What platforms should e-commerce VAs support?
Verify expertise in platforms such as Shopify Amazon Seller Central WooCommerce or BigCommerce.
Plus
How can you evaluate an e-commerce VA agency’s operational experience?
Ask for examples of product listing management marketplace optimization or order processing work.