Smith ai

277 Reviews

4.6

About Smith ai

Smith.ai offers a hybrid approach to 24/7/365 call handling and client engagement, featuring a powerful AI Receptionist backed by 500+ North American live agents. They are designed for growing businesses, particularly law firms and home services, focusing on expert lead screening, qualification, and scheduling. Smith.ai ensures comprehensive coverage and high-quality interactions, seamlessly integrating with over 7,000 business systems to provide high-level, outsourced front-office support and instantly scale client communication.

Industries

Legal

Home Services

E-commerce

+1 more

Region

United States

Languages

English

Addresses

United States

P.O. Box 1296, Los Altos, CA 94023-1296

Primary Address

Core Services

Live Chat Support

Lead Generation

Customer Support

Inbound & Outbound Call Center

Other Services

Customer Support 1

Email Support

Virtual Assistants 1

Virtual Assistant

Service Details

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Company Reviews

Total Reviews

277

Last Rated 4/23/2026

Overall Ratings

4.64

Last Rated 4/23/2026

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Greg

4 weeks ago

5.0

Game-Changer for Managing Customer Calls Efficientlyperience using…

We’ve had a great experience using Smith.ai’s AI Receptionist. It’s been working very well for our business, especially during our busy season when call volume increases.What really stands out is how customizable it is. We’ve trained it to handle common customer questions, share helpful details about shipping timelines, and even provide special coupon codes—all without needing a team member to step in. That’s taken a significant load off our staff and allowed us to stay focused on higher-priority tasks.It’s been a reliable and practical solution for streamlining our customer interactions, and it continues to improve as we refine it. Definitely a valuable tool for any business looking to handle calls more efficiently.

customer

4 weeks ago

5.0

Very helpful

I am very happy with my new AI Receptionist. It is unbelievable how she answers to many questions almost like a human. I am very happy with Smith Ai team. Very nice and supportive.

Chérie Djune

1 month ago

1.0

I usually don’t write reviews online

I usually don’t write reviews online, but I feel like I should this time.This company’s hiring process was beyond frustrating and completely exhausting. It requires an excessive amount of unpaid effort from candidates ; endless tasks, multiple tests, and intrusive assessments that feel invasive and unnecessary ; only to end up offering zero transparency, respect, or meaningful communication in return.After investing significant time and energy completing everything required, candidates are met with silence, vague responses, or outright ghosting. There is no proper feedback, no accountability, and no consideration for the effort put in. It genuinely feels like candidates are being used for free work under the guise of “evaluation,” which is both unprofessional and deeply discouraging.The entire experience is disorganized, draining, and disrespectful from start to finish. It gives a strong impression that applicants’ time, effort, and dignity are not valued at all.People should be very cautious;honestly, beware and avoid this company’s hiring process if you value your time and mental energy. It is simply not worth the stress or frustration.

Guy T Kaufman

1 month ago

5.0

We’ve been working with Smith.ai for…

We’ve been working with Smith.ai for quite some time now, and I can say without hesitation that the reputation they’ve built is well earned.Hannah, Jose, and their entire team consistently operate at a very high level. They are flexible when situations change, professional in every interaction, and genuinely engaging with our clients. What stands out most is their depth of knowledge and their diligence. They don’t just answer calls, they take ownership of the interaction and represent our business the right way.There’s a lot of hype in this space, but in this case it’s not fluff. It’s backed by real substance, consistency, and execution over time.If you’re looking for a service that actually delivers on what it promises and can be trusted to handle your front line communication, I would absolutely recommend them.

Cory Easton

1 month ago

5.0

Smith Ai team was repsonsive throughout…

Smith Ai team was repsonsive throughout onboarding. Several changes were made in response to the volume of calls and I am happy with the results.

Shannon Owens

1 month ago

5.0

Our law firm has been a Smith.ai…

Our law firm has been a Smith.ai customer for several years. Their support staff is quick to respond and always ready to educate and train their agents when necessary.

Anya

1 month ago

5.0

Easy onboarding - thank you Janina!

Our onboarding process was very easy. We had a dedicated contact who replied to all the requests promptly and found solutions that fit our unique needs.

Daniel Kratka, Esq.

2 months ago

5.0

Amazing customer service

Cesar is incredible from a to z he handled everything.

Ryan Weinstein

2 months ago

5.0

Great experience overall

The onboarding process was smooth and straightforward, and we felt supported every step of the way. Cesar was incredibly helpful and always quick to respond. Great experience overall!

Mitch Summer

2 months ago

5.0

My great experience with Smith.ai

I recently subscribed to Smith.ai for my business, and it has been wonderful. Everything is working the way I had hoped, and everyone there has been very helpful. I can now feel confident that my business never misses a call. Thank you, Smith.ai Mitch Summer

joe santana

2 months ago

5.0

Smith AI is an excellent choice Ai & Agent Receptionist solutions!

Smith AI is an excellent choice for not only an excellent experience in A.I. Receptionist solutions, but the quality of the Agents/Staff who are ready to handle the call on your behalf are outstanding!The team and management at Smith AI are top notch and care about your business!I have been using for the good part of a year not only for my own business but for clients as well!Thank you Smith AI!

Jennifer Gramuglia

3 months ago

2.0

Gave me a number on a spam list and charged me for it

This platform is a good idea in theory, but the customer support is terrible. They assigned me a phone number that was already on a spam call list, resulting in 100+ spam calls per month. Despite me complaining for two months straight and threatening to cancel, they told me there was nothing they could do — and still planned to charge me for the call overages I racked up because of their mistake. The fix was simple: change my phone number. Instead, they just marked the calls as spam and kept the charges. I'm trying to cancel my account but they are making it extremely difficult and I will be disputing these charges with my bank.

marcy hoffman

3 months ago

5.0

Our law firm has been using Smith.ai…

Our law firm has been using Smith.ai for three years and I highly recommend them. Their agents are good but where they excel is in their responsiveness whenever we have as issue or need assistance. They work with us to improve our service and our rep is always .

Darla Opper

3 months ago

5.0

5 Star account management

Tony, our account manager is fantastic. Reviews our account monthly and follows up with a call with his findings. He is there for us with any questions or suggestions. Very satisfied with the services they are providing us!

Tina Wileman

4 months ago

5.0

Cesar, the onboarding specialist

Cesar made the onboarding process with Smith.ai an excellent experience. He was professional, polite, and extremely knowledgeable, and he stayed calm and supportive even when my cellular provider became frustrating to deal with. Cesar took the time to explain everything clearly and genuinely helped ease the stress of the situation. I truly appreciated his patience and expertise. I would absolutely recommend Cesar to any new Smith.ai clients and am very grateful for his help.

Alexandros cornejo

4 months ago

5.0

Fantastic!

Reply from Smith.ai

Katlin Swadosh

4 months ago

5.0

AMAZING! You won't regret it!

We have tried several different AI answering systems and the best one we've tried so far - by a LANDSLIDE - has been Smith.ai! The whole team at Smith.ai is incredible, they work hard to make the whole experience smooth and flawless, the live receptionists are all on point, and the AI just nails it every time. We are SO happy we made this switch! Cheers!!

Irene Ekdahl

4 months ago

1.0

Really hard to cancel

The AI receptionist transfers calls to live agents without my consent which will raise my bill. Does not save settings. Super dishonest business. Cannot cancel. They make you email to request cancellation!! I had to dig for their phone number only to talk to a receptionist who can't cancel for me! Now I have to wait for a call and hopefully they will cancel. Never again! If you need an AI receptionist look elsewhere.

Fernando De Sousa (Next Level Painters)

4 months ago

5.0

I’m really happy with smith.ai

I’m really happy with smith.ai! I switched from a different answering service and honestly, there’s no comparison. all the calls are transparent and you can see exactly what is going on and listen to the calls. Also they block all spam and sales calls at no charge and only charge for real business calls.

customer

4 months ago

1.0

Lack of integrity and honesty

We worked with Smith.ai for most of 2025. At first, we enjoyed the support from the live answering service. Unfortunately, the only time I heard from anyone at Smith.ai was when a member called me to upgrade my plan. I told the representative we did not need the extra call volume and he assured me that it would only work out in our favor by changing our plan. Fast forward 4 months later and I realized we were over paying by more than $700 / month. I called the support team (not easy to get someone) and explained the entire situation. The representative was polite and assured me that she would be in touch soon with a resolution. Never heard from her so I called the following week and got a gentleman on the phone this time. He had no record of the lengthy call I had previously had with the female rep. With no resolution I decided it was time to part ways with this dishonest company. Over 5 months they ripped us off for over $3,000. DO NOT MAKE THE SAME MISTAKE WE DID BY HIRING THIS COMPANY!Just read your dishonest reply. If you would listen to the recorded call from May that is not how the conversation went. Also, in November why would you not adjust the plan after I called and asked. That phone call did not exist the next time I had to track down a support person. You need to look at your operations more closely and the dishonest that is being sold to clients. Shame on you.