Answer Force

10 Reviews

4.4

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About Answer Force

AnswerForce provides 24/7/365 live answering and distributed call center solutions, focusing heavily on the Home Services and Franchises sectors. Their services ensure that no call or web chat is missed, handling everything from lead capture and appointment scheduling to efficient service call dispatching for on-call staff. They utilize a distributed call center model for scalability and business continuity, offering bilingual (English and Spanish) support. AnswerForce integrates with industry-specific tools like ServiceTitan and Housecall Pro, helping businesses boost customer satisfaction and loyalty.

Industries

Legal

Healthcare

Construction

Home Services

+2 more

Region

United States

Languages

English

Core Services

Live Chat Support

Order Processing

Lead Generation

Customer Support

Inbound & Outbound Call Center

Other Services

Customer Support 5

Live Chat Support

Order Processing

Inbound & Outbound Call Center

Email Support

Help Desk Support

Digital Marketing 1

Lead Generation

Virtual Assistants 3

Virtual Assistant

Calendar Scheduling

Back-Office Support

Other Services 1

Customer Support

Service Details

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Contact Answer Force

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Company Reviews

Total Reviews

10

Last Rated 8/23/2021

Overall Ratings

4.4

Last Rated 8/23/2021

(7)

(2)

(0)

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Marketing Director, Renegade Services

4 years ago

5.0

It has been a wonderfully smooth experience.

The client is pleased with the engagement thus far. AnswerForce delivers complete services in a professional and timely manner. They've also proved capable of overcoming complex issues and addressing requests quickly. In a nutshell, the team has been providing world-class customer service. | Highlights: The completeness of the service offering and features for a price that is comparable to those who are offering less features and worse customer service. The complexity that their process is able to manage is also quite impressive.

Original Review

Chief Security Officer, The Satellite.biz

5 years ago

5.0

“Their responsiveness stands out.”

AnswerForce’s service has received high praise from their client. Callers appreciate that they can reach a live person even late at night. The team is highly receptive to support tickets. They typically respond promptly to script change requests and ensure matters are resolved within the work day. | Highlights: Their responsiveness stands out. Whenever we ask for a change or to speak with a manager, they’ll usually call us the next day during business hours.

Original Review

Care & Life Events Manager, Christ Presbyterian Church

5 years ago

5.0

“They always take care of the situation no matter what it is.”

The system helps the church provide support for their congregation. AnswerForce also provided top-notch training and followed up with the church to ensure that they understood all the ways they could use the platform. Finally, their customer service team responds quickly to questions. | Highlights: They respond promptly to our inquiries, their billing is very efficient and easy to understand, and the training they provided was excellent. They made sure that I knew all the different ways I could use this tool, and they followed up with me to answer any questions and make sure everything was going well.

Original Review

CFO, eqHR Solutions

5 years ago

4.5

“Over the years, their service has continually improved.”

AnswerForce’s representatives handle each call with professionalism. The client has access to a dashboard that allows them to listen to recordings of each call and review transcripts. They’re exceptionally reliable and responsive as well. | Highlights: They’re very professional. I seldom have to contact them about an issue.

Original Review

President, TeamLogicIT

5 years ago

5.0

AnswerForce consultants were incredibly helpful in scripting and integration set-up.

So far, the engagement has met the expectations of the stakeholders. AnswerForce ensures that calls are always answered, which led to improved staff efficiency. They have the ability to solve complex challenges and always focuses on the value they can give to clients. | Highlights: Everyone we have encountered at AnswerForce is incredibly customer focused. They are clear, concise and delivered tremendous value for the time we have spent with them. They solved my challenge of handling high or peak call volume times as well as enabled a much broader after hours on-call solution for my team via answering and Slack integration. We no longer miss SLA's.

Original Review

Operations Assistant, Ace Handyman Services

5 years ago

5.0

“I’ve listened to calls, and they follow the script, they’re respectful, and they’re nice on the phone.”

Call volume has doubled since AnswerForce took control of their partner’s answering services. Their agents are professional and follow the script. The team uses a dashboard, making it easy to communicate across teams and track the quality of their work. | Highlights: It really comes down to the script. The ability to change and update the script is a big deal for our company. They need to go to our website and search for a location with the zip code, and it’s a lot of work, but they do a good job.

Original Review

President, Tutordoctor

5 years ago

4.0

“I’ve gotten feedback from clients that they didn’t even realize they were calling a call service.”

They answer client calls 100% of the time and book consultations at a very high rate. Flexible and responsive, AnswerForce prioritizes their clients’ best interests. Internal stakeholders appreciate being able to export calls and change call scripts in real-time through AnswerForce’s app. | Highlights: The quality of their calls sets them apart, including how fast they’re able to get their team up and running to handle the calls. We can change our script in real-time, so if I just need to change 1–2 things, I can go in and make the changes myself, and they’ll be reflected in the next call. I can export and listen to recordings of the calls at any time. The app that they have also sets them apart. Their fluidity and adaptability are great.

Original Review

Owner, Heating & Air Conditioning Company

6 years ago

0.5

The workflow was a nightmare.

AnswerForce's workflow was a complete disaster for the business. Incoherent e-mails were generated for every missed call, flooding the client's inbox. The team also failed to resolve recurring billing issues. The hours spent talking to their customer service left an awful impression on the client. | Highlights: Absolutely nothing, they smooth talk you over the phone but they are completely incompetent when its comes to answering service.

Original Review

Franchisee, Fish Window Cleaning

8 years ago

5.0

Our business has grown continually, and utilizing AnswerForce is a part of that growth.

AnswerForce's flexibility in terms of payment and setup was appreciated. It was easy to incorporate AnswerForce’s services into the firm’s operations. They've provided peace of mind in knowing that every call will be answered.

Original Review

Franchise Owner, Construction Company

8 years ago

5.0

AnswerForce is more scalable than its competitors.

AnswerForce’s staff was courteous and good to work with. AnswerForce was considered more scalable than competitors. It is now more convenient to get messages from customers not only after-hours and on weekends, but also when the staff misses calls during the day.

Original Review