Big Outsource

81 Reviews

4.8

About Big Outsource

Big Outsource is a Philippine-based, startup-friendly Business Process Outsourcing (BPO) company. They offer full-spectrum, bespoke outsourced support services to clients primarily in North America, the UK, and Australia, delivering cost savings up to 60%. Their services include 24/7 customer service, call center operations, and specialized back-office support across various sectors like logistics and healthcare. They focus on delivering high-quality, scalable solutions and boast a 95% employee retention rate.

Region

Philippines

Languages

English

Addresses

Philippines

Lot 1-4, Block 4, Guevarra Subd., Brgy. Del Remedio, San Pablo City, Laguna 4000, Philippines

Primary Address

Philippines

2nd Floor, AHO Building, Maharlika Highway, Malabanban Norte, Candelaria, Quezon 4323, Philippines

Core Services

Data Entry

Business Operations

Software Development

Back-Office Support

Customer Support

Other Services

Virtual Assistants 1

Administrative Support

Customer Support 3

Help Desk Support

Live Chat Support

Technical Support

Service Details

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Contact Big Outsource

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Company Reviews

Total Reviews

81

Last Rated 3/11/2026

Overall Ratings

4.83

Last Rated 3/11/2026

(76)

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Jon Goodell

2 months ago

5.0

What stood out most was their reliability and attention to detail when handling administrative tasks.

"What stood out most was their reliability and attention to detail when handling administrative tasks." Big Outsource's support has helped the client respond to inquiries more quickly and keep their administrative tasks organized. The team is dependable, structured, and responsive. They've adapted quickly to the client's workflow and become a dependable extension of their operations. Big Outsource provides administrative and customer support services for a real estate brokerage. The team manages client inquiries, organizes property listing information, and handles various back-office tasks.

Vaughn Clemmons

2 months ago

5.0

One of the most impressive aspects of Big Outsource is their ability to quickly integrate with an existing team.

"One of the most impressive aspects of Big Outsource is their ability to quickly integrate with an existing team." Big Outsource improved the client's response time for customer inquiries, enabling internal staff to focus on operational tasks. The team streamlined the organization of support tickets and documentation. Big Outsource's project management was dependable, flexible, and communicative. Big Outsource provided customer support outsourcing services for a collateral recovery company. The team handled inbound support requests, responded to order-related questions, and more.

Kelly Antonelli

2 months ago

5.0

Their reliability and consistency stood out.

"Their reliability and consistency stood out." Big Outsource helped the client improve their maintenance ticket response time by nearly 30%. The team also reduced invoice processing errors and helped the client retrieve documents faster. Big Outsource was reliable, consistent, and accurate. Big Outsource provided back-office support for a racing team company. The team processed lease documentation, logs, maintenance tickets, entered invoice data, and followed up on tenant communications.

Liam Woodward

2 months ago

5.0

Their consistency and attention to detail made a noticeable difference in our operational accuracy.

“Their consistency and attention to detail made a noticeable difference in our operational accuracy.” Big Outsource eliminated the client's six-month backlog of shipment documentation, reducing their administrative workload by 12 hours per week. The team had a consistent and well-structured project management approach. They were proactive, attentive to detail, and effective at minimizing errors. Big Outsource provided administrative support to a law firm. The team digitized shipment records and created centralized tracking dashboards. They also standardized the client's shipment reporting templates.

Marius Buragas

2 months ago

5.0

Their ability to scale quickly while maintaining quality and brand tone consistency stands out.

"Their ability to scale quickly while maintaining quality and brand tone consistency stands out." Big Outsource's work has helped the client reduce their first response time by 85%, increase their customer satisfaction rate to 95%, and reduce their ticket backlog by 70%. The team is consistent, proactive, and communicative via email, messaging apps, and virtual meetings during the engagement. Big Outsource provides customer support outsourcing for a software development company. The team handles email and live chat support, orders, refunds and returns, CRM, FAQ updates, and workflow optimization.

Adam Randazzo

2 months ago

5.0

They've adapted quickly to our brand voice and product catalog.

"They've adapted quickly to our brand voice and product catalog." Big Outsource's involvement has led to a 60% increase in first-response time and a reduction in the client's refund turnaround time to under 24 hours. The team communicates well and quickly handles any escalations. Their swift adaptation to the client's brand voice and product catalog has stood out. Big Outsource provided customer service outsourcing for a dental supplies company. The team handles email inquiries, live chat, and phone support. They also process refunds, track orders, and escalate cases.

Yan Arcellana

2 months ago

5.0

Hatim El Hassak

3 months ago

5.0

Zohar Zribi

4 months ago

1.0

Didn’t meet my expectations

Rasmus Joergensen

7 months ago

5.0

They’re the kind of partner that makes a solo business feel like a team effort.

"They’re the kind of partner that makes a solo business feel like a team effort." Thanks to Big Outsource's support, the client saw a 30% improvement in turnaround time on projects and could take on two extra customers without compromising quality. The team was very responsive, had weekly check-ins, and was consistently proactive in finding solutions to potential issues. Big Outsource provided virtual assistant services for a B2B e-commerce platform company. The team managed the client's emails, coordinated customer calls, proofread drafts, and helped prepare content calendars.

Juan Curci

7 months ago

5.0

We were impressed by how seamlessly they integrated into our business.

"We were impressed by how seamlessly they integrated into our business." Big Outsource reduced the client's average response time to new inquiries from three days to one, resulting in a 20% increase in client bookings compared to the same period last year. The team was organized, communicated clearly, and delivered work on time. The team also had a friendly approach. Big Outsource provided email management services for a healthcare institution. The team created and distributed contracts, tracked the client's editing schedule, monitored invoicing, and handled follow-ups.

Pontus Jakobsson

8 months ago

5.0

I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders.

"I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders." Big Outsource helped the client achieve measurable outcomes, such as eliminating the backlog of customer emails and saving 15 hours per week. The team took a straightforward yet effective approach. They asked clarifying questions, sent weekly summaries, and consistently delivered quality work. Big Outsource provided customer support outsourcing for a visualization studio. The team responded to customer emails, organized a folder system, logged data into spreadsheets, and cleaned up old records.

Jules lieff

8 months ago

5.0

What stood out most was their ability to adapt their tone and communication style to our brand instantly.

"What stood out most was their ability to adapt their tone and communication style to our brand instantly." Big Outsource helped the client reduce in-house admin workload by 70%, cut response times from 48 hours to under 12 hours, and boost client satisfaction scores by 15%. The team's highly structured project management and weekly check-ins kept the project on track, enabling them to deliver on time. Big Outsource provided back-office support to an organic meal delivery firm. They managed client correspondence, drafted content for newsletters and email campaigns, and handled daily administrative tasks.

Oswaldo Otero

9 months ago

5.0

The virtual assistant was a quick study when it came to understanding Amazon’s backend.

"The virtual assistant was a quick study when it came to understanding Amazon’s backend." Big Outsource's work improved response time, return resolution, and restocking speed, and minimized inventory mishaps. The team was proactive, knowledgeable, and quick to understand the brand's terminology and needs. They communicated well via a shared task board, email, and virtual meetings. Big Outsource provided a full-time virtual assistant for a data platform. The assistant managed customer service queries on Amazon, tracked inventory, and updated product listings on Amazon and Shopify.

Michael Curtin

9 months ago

5.0

What impressed us most was the way our virtual assistant integrated seamlessly into our workflow.

"What impressed us most was the way our virtual assistant integrated seamlessly into our workflow." Thanks to Big Outsource's work, the client reduced their publishing prep window from five days to just two. The team integrated seamlessly into the client's workflow, making communication smooth. Big Outsource was also consistent with their weekly release schedule. Big Outsource provided one full-time virtual assistant for a packaging solutions company. The team was in charge of maintaining the client's podcast episode calendar and prepping SEO-optimized show notes.

Carlos A Baltazar, aPHR

9 months ago

5.0

The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build.

"The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build." Big Outsource's work increased project throughput by 25%, improved end-client satisfaction, and enhanced CRM data integrity. The team was dependable, followed the given task list, and worked independently. Their thoughtfulness, understanding of needs, and useful formatting suggestions were key. Big Outsource provided a healthcare company's virtual assistant services. The team entered contact data, tagged accounts, built automated workflows, transcribed voice notes, and created structured SOPs.

Vladimir Plancak

9 months ago

5.0

Their ability to understand branding visually and tonally was a pleasant surprise.

"Their ability to understand branding visually and tonally was a pleasant surprise." Big Outsource improved the client's feedback response times by 40% and helped launch two campaigns with no missed assets or skipped QA steps. The reliable team provided regular updates on the project's progress. The client praised the team's understanding and respect of branding guidelines. Big Outsource provided virtual assistant (VA) services for a software company. The team organized the client's campaign timelines, assets, and client feedback and prepared weekly performance summaries.

Brannigan Barrett

9 months ago

5.0

I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand.

"I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand." Big Outsource's work freed up 10 hours a week for the client, and content engagement rose by 17% due to consistent publishing. The team managed the project extremely well, providing weekly status updates and ensuring the client was always informed. The team's work was authentic and detail-oriented. Big Outsource provided a virtual assistant for a fintech company. The team handled email triage, set up client meetings, helped prep weekly analytics reports, and drafted social media captions.

Emily Curry

9 months ago

5.0

The virtual assistant acted like a true extension of our team.

"The virtual assistant acted like a true extension of our team." Thanks to Big Outsource's work, client response times improved, project handoffs became smoother, and the company onboarded and retained four new clients. The assistant was proactive and detail-oriented. The team held weekly check-ins via Zoom and collaborated through ClickUp and Google Drive. Big Outsource provided a virtual assistant for a technology services company. The assistant managed client communications, coordinated calendars, documented project milestones, and managed site revisions.

Wendy Wise

9 months ago

5.0

What stood out was the low-maintenance nature of the relationship.

"What stood out was the low-maintenance nature of the relationship." Thanks to Big Outsource's work, the client saw an improvement in the average turnaround time by 3 days per project and zero late invoices. The team was always on time and very communicative. The client also praised Big Outsource's ability to work independently and fully understand the requirements. Big Outsource provided virtual assistant services for a research materials supplier. The team managed the client's editing calendar, tracked manuscript revisions, and followed up with end clients for payments.