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Big Outsource
79 Reviews
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About Big Outsource
Big Outsource is a Philippine-based, startup-friendly Business Process Outsourcing (BPO) company. They offer full-spectrum, bespoke outsourced support services to clients primarily in North America, the UK, and Australia, delivering cost savings up to 60%. Their services include 24/7 customer service, call center operations, and specialized back-office support across various sectors like logistics and healthcare. They focus on delivering high-quality, scalable solutions and boast a 95% employee retention rate.
Region
Philippines
Languages
English
Core Services
Data Entry
Core Service
Business Operations
Core Service
Software Development
Core Service
Back-Office Support
Core Service
Customer Support
Core Service
Other Services
Virtual Assistants
4
Data Entry
Business Operations
Back-Office Support
Administrative Support
Web Development
1
Software Development
Customer Support
3
Live Chat Support
Help Desk Support
Technical Support
Other Services
1
Customer Support
Service Details
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Company Reviews
Total Reviews
79
Last Rated 3/11/2026
Overall Ratings
Last Rated 3/11/2026
Sort By
CB
CEO, Bohemia Realty Group
3 weeks ago
What stood out most was their reliability and attention to detail when handling administrative tasks.
Big Outsource's support has helped the client respond to inquiries more quickly and keep their administrative tasks organized. The team is dependable, structured, and responsive. They've adapted quickly to the client's workflow and become a dependable extension of their operations. | Highlights: What stood out most was their reliability and attention to detail when handling administrative tasks. Their team adapted quickly to our workflow and became a dependable extension of our operations.
Original Review
PA
President, Automobile Recovery Bureau, Inc
4 weeks ago
One of the most impressive aspects of Big Outsource is their ability to quickly integrate with an existing team.
Big Outsource improved the client's response time for customer inquiries, enabling internal staff to focus on operational tasks. The team streamlined the organization of support tickets and documentation. Big Outsource's project management was dependable, flexible, and communicative. | Highlights: One of the most impressive aspects of Big Outsource is their ability to quickly integrate with an existing team and adapt to internal workflows. They demonstrated a strong understanding of customer support standards and maintained a professional approach when interacting with our customers.
BM
Business Management & Marketing, Tony Stewart Racing
1 month ago
Their reliability and consistency stood out.
Big Outsource helped the client improve their maintenance ticket response time by nearly 30%. The team also reduced invoice processing errors and helped the client retrieve documents faster. Big Outsource was reliable, consistent, and accurate. | Highlights: Their reliability and consistency stood out. Administrative work can be repetitive, but their team maintained accuracy over long periods without performance drop-off.
SA
Senior Associate, Tanners Solicitors LLP
1 month ago
“Their consistency and attention to detail made a noticeable difference in our operational accuracy.”
Big Outsource eliminated the client's six-month backlog of shipment documentation, reducing their administrative workload by 12 hours per week. The team had a consistent and well-structured project management approach. They were proactive, attentive to detail, and effective at minimizing errors. | Highlights: Their consistency and attention to detail made a noticeable difference in our operational accuracy. Even repetitive administrative tasks were handled with care, and there was a clear focus on maintaining structured processes rather than simply completing tasks quickly. Over time, this consistency translated into improved internal efficiency.
DD
Development Director, Asprey Management Solutions
1 month ago
Their ability to scale quickly while maintaining quality and brand tone consistency stands out.
Big Outsource's work has helped the client reduce their first response time by 85%, increase their customer satisfaction rate to 95%, and reduce their ticket backlog by 70%. The team is consistent, proactive, and communicative via email, messaging apps, and virtual meetings during the engagement. | Highlights: Their ability to scale quickly while maintaining quality and brand tone consistency stands out.
DO
Director of Technology, Great Lakes Dental Technologies
1 month ago
They've adapted quickly to our brand voice and product catalog.
Big Outsource's involvement has led to a 60% increase in first-response time and a reduction in the client's refund turnaround time to under 24 hours. The team communicates well and quickly handles any escalations. Their swift adaptation to the client's brand voice and product catalog has stood out. | Highlights: They've adapted quickly to our brand voice and product catalog. Customers couldn’t tell they were outsourced, which was important for us.
Yan Arcellana
2 months ago
Zohar Zribi
2 months ago
Hatim El Hassak
3 months ago
PD
Product Development & Consulting, Sensational AG
5 months ago
They’re the kind of partner that makes a solo business feel like a team effort.
Thanks to Big Outsource's support, the client saw a 30% improvement in turnaround time on projects and could take on two extra customers without compromising quality. The team was very responsive, had weekly check-ins, and was consistently proactive in finding solutions to potential issues. | Highlights: They’re the kind of partner that makes a solo business feel like a team effort. I was amazed at how quickly they learned my workflow. It felt like working with someone who had been in my business for years. The reliability they brought to my solo practice gave me a sense of stability that freelancers don’t usually get.
MU
Manager, UChicago Medicine
6 months ago
We were impressed by how seamlessly they integrated into our business.
Big Outsource reduced the client's average response time to new inquiries from three days to one, resulting in a 20% increase in client bookings compared to the same period last year. The team was organized, communicated clearly, and delivered work on time. The team also had a friendly approach. | Highlights: We were impressed by how seamlessly they integrated into our business. Clients who interacted with them often assumed they were communicating directly with us. Their professionalism and friendly tone aligned perfectly with our brand voice, providing the kind of behind-the-scenes support that's invaluable for a small creative team like ours.
CC
Co-Founder & CPO, Locka Vision
6 months ago
I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders.
Big Outsource helped the client achieve measurable outcomes, such as eliminating the backlog of customer emails and saving 15 hours per week. The team took a straightforward yet effective approach. They asked clarifying questions, sent weekly summaries, and consistently delivered quality work. | Highlights: For me, it was the consistency. I’ve worked with freelancers before, and the quality often goes up and down. With Big Outsource, it felt stable from day one until the very end. I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders.
FC
Founder & CEO, Fit Organix Inc.
7 months ago
What stood out most was their ability to adapt their tone and communication style to our brand instantly.
Big Outsource helped the client reduce in-house admin workload by 70%, cut response times from 48 hours to under 12 hours, and boost client satisfaction scores by 15%. The team's highly structured project management and weekly check-ins kept the project on track, enabling them to deliver on time. | Highlights: What stood out most was their ability to adapt their tone and communication style to our brand instantly. Within the first month, it felt like they were an extension of our own studio. Their consistency and professionalism never wavered, which is rare in outsourcing. Their professionalism gave us peace of mind and allowed us to scale faster than we expected
VO
VP, Overproof
7 months ago
The virtual assistant was a quick study when it came to understanding Amazon’s backend.
Big Outsource's work improved response time, return resolution, and restocking speed, and minimized inventory mishaps. The team was proactive, knowledgeable, and quick to understand the brand's terminology and needs. They communicated well via a shared task board, email, and virtual meetings. | Highlights: The virtual assistant was a quick study when it came to understanding Amazon’s backend. She knew the terminology, how to navigate Seller Central, and kept her responses brand-appropriate. It’s hard to find support that actually knows ecommerce—and she did. If you run a lean ecommerce operation and need someone reliable behind the curtain, Big Outsource gives you that peace of mind. It’s the best move we made in Q3.
DO
Director of Engineering, IPG
7 months ago
What impressed us most was the way our virtual assistant integrated seamlessly into our workflow.
Thanks to Big Outsource's work, the client reduced their publishing prep window from five days to just two. The team integrated seamlessly into the client's workflow, making communication smooth. Big Outsource was also consistent with their weekly release schedule. | Highlights: What impressed us most was the way our virtual assistant integrated seamlessly into our workflow. It didn’t feel outsourced—it felt like we had added a thoughtful and invested team member who truly wanted the show to succeed.
MO
Mgr of Office Operations & HR, Provida Family Medicine
8 months ago
The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build.
Big Outsource's work increased project throughput by 25%, improved end-client satisfaction, and enhanced CRM data integrity. The team was dependable, followed the given task list, and worked independently. Their thoughtfulness, understanding of needs, and useful formatting suggestions were key. | Highlights: The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build. She offered formatting suggestions, flagged gaps in workflows, and made my SOPs more useful for my clients. That level of thoughtfulness was really impressive. If you're running a service-based solo business and drowning in admin, this is the kind of help that lets you stay focused on delivery without compromising quality or efficiency.
SD
Software Developer, TIAC d.o.o.
8 months ago
Their ability to understand branding visually and tonally was a pleasant surprise.
Big Outsource improved the client's feedback response times by 40% and helped launch two campaigns with no missed assets or skipped QA steps. The reliable team provided regular updates on the project's progress. The client praised the team's understanding and respect of branding guidelines. | Highlights: Their ability to understand branding visually and tonally was a pleasant surprise. Even though they weren’t creatives, they respected brand guidelines and helped enforce them in internal systems. That’s rare and very helpful.
CT
CEO, Tradelo Trading
8 months ago
I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand.
Big Outsource's work freed up 10 hours a week for the client, and content engagement rose by 17% due to consistent publishing. The team managed the project extremely well, providing weekly status updates and ensuring the client was always informed. The team's work was authentic and detail-oriented. | Highlights: I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand. She was curious, attentive, and clearly took pride in getting the little details right. For a solo founder like me, that’s golden.
AM
Account Manager, TEKsystems
8 months ago
The virtual assistant acted like a true extension of our team.
Thanks to Big Outsource's work, client response times improved, project handoffs became smoother, and the company onboarded and retained four new clients. The assistant was proactive and detail-oriented. The team held weekly check-ins via Zoom and collaborated through ClickUp and Google Drive. | Highlights: The virtual assistant acted like a true extension of our team. She wasn’t just checking boxes—she understood the flow of our work, asked smart questions, and even spotted inconsistencies in proposals. It made everything feel much more polished. If you’re a creative team with too much on your plate, this kind of smart support is game-changing.
VO
VP of Sales & Marketing, Innovative Research
8 months ago
What stood out was the low-maintenance nature of the relationship.
Thanks to Big Outsource's work, the client saw an improvement in the average turnaround time by 3 days per project and zero late invoices. The team was always on time and very communicative. The client also praised Big Outsource's ability to work independently and fully understand the requirements. | Highlights: What stood out was the low-maintenance nature of the relationship. I didn’t have to explain things twice, and I didn’t have to manage her managing things. She just got it, which as a solo freelancer is rare and deeply appreciated.
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