Wing Assistant

I worked with a great rep

I worked with a great rep. They were extremely helpful in locating the right VA for the role and tasks at our company. They were very diligent and attentive in getting our feedback on the progress with our VA to ensure we were not only a good match, but a contributor to the team. If the VA was not right fit, he immediately had a replacement. It's time that we saved searching gig sites and their technology give us a dashboard that easy to assign tasks and see the progress.

Original Review

Great source of virtual, off shore employers or teams to help you with business. They are great, and are awesome at learning new skills as the business world expands! My team focuses on content creation, and they help me so much with creation, editing, uploading and more.

Original Review

We have had a great experience working with Wing. Their team has been extremely helpful in assisting us with finding qualified virtual staff to join our organization. The candidates they present are well selected and have been a great addition to our team. The onboarding process with Wing is very smooth and organized, which makes the transition for new staff easy and efficient. Their team provides clear guidance throughout the process and ensures that everything is handled in a timely manner. In addition, Wing’s communication is excellent. They are always responsive, professional, and willing to assist whenever questions or needs arise. Overall, we truly appreciate their support and partnership, and we look forward to continuing to work together.

Original Review

My experience with Wing Assistant was extremely frustrating and not worth the money. The service did not deliver what was presented during the sales process. The support and results were nowhere near what I expected, and the overall value simply was not there. For what they charge, the level of service was very disappointing. The worst part was dealing with the billing issue after I canceled. I was still charged and had to repeatedly push for the situation to be fixed. The problem was not resolved until I made it clear I was prepared to pursue legal action. Only after that point did they finally process the refund. While they did eventually refund the money, it should never take the threat of litigation to correct a billing issue. That alone says a lot about how problems are handled. Based on my experience, I would not recommend this service.

Original Review

Our assistant is amazing. Very detailed oriented, always willing to help and is extremely diligent.

Original Review

Wasted a month of my time promising to provide a VA and never delivered. Always another excuse.

Original Review

I have used multiple VA services, and I'd say Wing is the best thus far. Cherylle, my success manager is fantastic. Great communication skills and respond to all my questions super-fast. I would highly recommend giving them a try.

Original Review

I don't recommend. Spent money and got nothing in return Made a deal and gave a 200$ deposit. They spent 1 month without giving any news. then sent an email asking me me to pay 3 times the agreed the price because they couldn't find candidats within the agreed upon requirements. I've been writing them for a while and I never get a response.

Original Review

Spent money, got nothing

Spent money. Got nothing in return. They were not able to find candidates and stil kept the money. won't answer to my emails

Original Review

Our Wing assistant was amazing and their manager Mason was on top of the onboarding process - we are thankful that we can count on Wing during our busy season!

Original Review

We have had a fantastic experience with Wing! Our assistant, Arah, has been absolutely wonderful. She is incredibly responsive, detail-oriented, and helps keep our administrative and scheduling tasks at running smoothly. Wing provides top-tier support, and we couldn’t be happier with the service. Highly recommend.

Original Review

I'm very satisfied with my 2 VA's they have helped detangle my life add a bit of organization to my company in just 2 weeks. I am a solopreneur who now has a reliable team. I will be adding more to the team soon for other needs of the business.

Original Review

We are pleased with the progress our virtual assistant has made so far. Teyfel is dependable, receptive to feedback, and show a strong willingness to learn our processes. While she is still becoming familiar with our workflows and procedures, she consistently make improvements and ask thoughtful questions to ensure tasks are completed correctly. With continued training and experience, we believe she will become an even more valuable member of our team. Colleen

Original Review

Wing Assistant has been an incredible asset to add to our team. Everyone has been very professional, and the assistants that they have sourced for us have been extremely helpful.

Original Review

I paid for and hired what was advertised as a social media “expert,” but it quickly became clear that this person had no idea what they were doing. The quality of work was nowhere near expert-level, and I ended up spending more time correcting mistakes than getting actual help. When I raised these concerns with my case manager, Maryann and Mark, instead of addressing the lack of competence or offering a real solution, they deflected responsibility and blamed issues on their internal application. That has absolutely nothing to do with the service I paid for or the fact that the assistant was unqualified for the role?? There was no accountability, no meaningful remediation, and no effort to ensure I received what I paid for. Overall, a very disappointing experience and not worth the cost if you’re expecting professional, skilled support. Absolutely do NOT recommend.

Original Review

Shann was amazing VA! Thanks you

Original Review

Partnering with Wing Assistant

We partnered with Wing Assistant to provide customer service coverage for our non-business hours. We needed coverage from 4:30 pm to 8:00 am M-F and 24-hour coverage on the weekends. Our Wing teammates provided this coverage without any interruption to support our basic business functions. They easily integrated into our tech stack making communication with our Wing teammates seamless. They did a tremendous job of supporting our customers and prospects throughout the entire partnership.

Original Review

They are extremely proactive and search for solutions.

Wing Assistant has been extremely timely and proactive. They have met all deadlines for due diligence and have been proactive in searching for solutions. The client is impressed with Wing Assistant's onboarding process, which was completed in a week. | Highlights: The onboarding process.  What would normally take me months was done in a matter of a week or so.  We were up and running with our VA in less time and with less cost than we could have done on our own.

Original Review

They did general customer service activities and then logged all information into our system.

Wing Assistant maintained a call answer rate of above 95%, exceeding the client's goal of 90%. They never had coverage or service issues and covered all US holidays within the program. Moreover, they integrated seamlessly into the client's tech stack and communicated via email and messaging apps. | Highlights: We never had a coverage or service issue.  They even covered all US holidays within the program.

Original Review

Working with Wing Assistant has been an amazing experience. I use them for VAs for our Real Estate companies and they have become valued parts of our team. They do a great job matching you with the right team members and I was surprised how quickly they learned our systems. I will be using them more and more as our company grows!

Original Review