Support Your App

81 Reviews

4.8

About Support Your App

SupportYourApp is a B2B service providing secure, 24/7 outsourced customer and technical support solutions, primarily for tech companies and startups. Operating on an omnichannel basis (chat, email, phone), they ensure scalability and high CSAT scores by leveraging AI technology and highly-trained consultants. Their teams are multilingual, capable of communicating in over 60 languages, helping global clients like Calm and Mastercard scale their support operations across diverse markets.

Industries

Healthcare

Finance & Accounting

Hospitality

E-commerce

+2 more

Region

Argentina

Brazil

Colombia

Poland

Tunisia

Ukraine

United States

Languages

English

Multilingual

Addresses

United States

1007 North Orange Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA

Primary Address

Core Services

Live Chat Support

Help Desk Support

Technical Support

Back-Office Support

Customer Support

Other Services

Customer Support 2

Email Support

Multichannel Support

Service Details

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Company Reviews

Total Reviews

81

Last Rated 3/23/2026

Overall Ratings

4.84

Last Rated 3/23/2026

(67)

(13)

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Anonymous

1 month ago

0.5

They need to significantly improve ownership and accountability from their support agents.

"They need to significantly improve ownership and accountability from their support agents." SupportYourApp's work required constant review and correction from the client, increasing the client's workload. The team frequently took time off without prior notice, affecting service consistency. SupportYourApp's lack of accountability and proactive management led to an unsuccessful engagement. This review includes the service provider's response. A lifestyle apparel brand hired SupportYourApp to provide customer support outsourcing services. The team was responsible for handling support tickets to reduce the client's workload.

Anonymous

2 months ago

5.0

What I found most impressive about this company is their operational excellence and a strong customer-centric mindset.

"What I found most impressive about this company is their operational excellence and a strong customer-centric mindset." SupportYourApp has delivered strong performance, reducing backlog, improving operational efficiency, and ensuring a smooth and reliable support experience. The team demonstrates strong project management capabilities, is well-organized, meets deadlines, and ensures alignment with internal teams. SupportYourApp provides customer service outsourcing for an enterprise health platform. The team handles Level 1 and Level 2 support, including ticket triage, issue resolution, and escalation management.

Marta Moskvit

2 months ago

4.5

Their flexibility and ability to adapt to our changing needs.

"Their flexibility and ability to adapt to our changing needs." SupportYourApp has successfully handled incoming support requests, helping the client maintain a zero backlog. The team has been flexible and adapted to the client's changing needs. SupportYourApp has provided consistent support and communicated clearly and proactively via Slack and email. SupportYourApp provides ongoing customer support for an email delivery platform. The team handles customer inquiries and monitors system alerts to ensure continuous coverage and timely responses.

Jason Thomas

3 months ago

5.0

SupportYourApp actively pushes to receive more tasks, ensuring that they're providing valuable efforts.

"SupportYourApp actively pushes to receive more tasks, ensuring that they're providing valuable efforts." SupportYourApp's efforts have enabled the client to offer 24/7 customer support. Moreover, SupportYourApp has been collaborative, dynamic, and proactive in meeting the client's needs and has communicated effectively via virtual meetings, emails, and messages throughout the engagement. SupportYourApp provides customer support for a vocal biomarker technology company. The team offers 24/7 support with an average response time of five minutes via email, chat, and phone.

Anonymous

3 months ago

4.5

SupportYourApp is willing to work with a small team initially and scale later if needed

"SupportYourApp is willing to work with a small team initially and scale later if needed" SupportYourApp has provided a reliable team that the client can trust to oversee their AI operations, reducing errors and boosting their confidence in their service. The team has executed a smooth process, delivering on time and handling issues efficiently. Overall, the client is very satisfied. SupportYourApp provides IT staff augmentation services for a generative AI platform. They've deployed two agents who handle cases via chat, monitor the client's AI engine, and fix issues in real time.

Benjamin Liu

3 months ago

5.0

They're sharp, hardworking, responsive, and communicate well.

“They're sharp, hardworking, responsive, and communicate well.” SupportYourApp has delivered ROI-positive services and generated leads.SupportYourApp has delivered ROI-positive services and generated leads. The team is hard-working, responsive, and communicative. SupportYourApp has provided excellent training and is dedicated to delivering quality work. SupportYourApp provides sales and customer support for an automation company. The team handles live chat and email communication, offers technical support, and helps with lead qualification and reporting.

Yelyzaveta Kibets

4 months ago

5.0

We appreciate the team's tenacity in handling and reducing a growing backlog.

"We appreciate the team's tenacity in handling and reducing a growing backlog." SupportYourApp's work has led to noticeable increases in customer satisfaction. The team provides 24/7 email support and ensures quick responses to user inquiries. SupportYourApp has a smooth and well-organized project management process. The client communicates with the team via email and Slack. SupportYourApp provides customer support services for a software development company. The team handles email support 24/7, providing approximately one hour of dedicated support per shift.

Michael Pierne

4 months ago

5.0

SupportYourApp's quality and genuineness of their people were impressive.

"SupportYourApp's quality and genuineness of their people were impressive." SupportYourApp's work has improved the client's app stability and performance, reduced technical issues, and ensured operational continuity. The team's project management is strong, and they deliver on time. SupportYourApp's team is attentive to needs and proactive in resolving challenges. SupportYourApp provides ongoing technical and operational support for a wellness mobile app company. The team focuses on maintaining stability, addressing user-reported issues, and supporting app updates.

Anonymous

5 months ago

4.5

We’re happy with their services.

"We’re happy with their services." The dedicated agent has built strong relationships with the client's users, reflected in positive feedback and smooth daily operations. SupportYourApp's structured approach ensures consistent service quality, while the open communication between both teams fosters a strong, long-term partnership. SupportYourApp provides daily customer support for an elderly check-in company. A dedicated agent assists the client's users and their families with empathy and professionalism, ensuring smooth communication.

Raechelle Hoki

5 months ago

5.0

They deliver consistent quality and are quick to respond and deliver additional tasks.

"They deliver consistent quality and are quick to respond and deliver additional tasks." SupportYourApp has helped the client achieve high customer satisfaction scores and positive feedback on their customer support team. They also improve the client's response quality and timeliness. The team is highly autonomous and very adaptable to the client's scaling business needs. SupportYourApp provides customer support services for a VR fitness app. The team handles email, chat, and social responses, identifies and diagnoses product bugs, and monitors and moderates app store reviews.

Audun Semb

6 months ago

5.0

SupportYourApp easily adjusts to our operational needs, which makes collaboration smooth and efficient.

"SupportYourApp easily adjusts to our operational needs, which makes collaboration smooth and efficient." SupportYourApp has successfully handled over 300 tickets per month while maintaining strong SLA performance. The team's organized and transparent project management approach has helped deliver reliable customer service. Their flexibility and commitment to the schedule are truly commendable. SupportYourApp provides 24/7 customer support for a product information management platform. The team manages all customer inquiries through email and phone and ensures the smooth running of operations.

Anonymous

6 months ago

5.0

The team is always quick to respond, making collaboration efficient and seamless.

"The team is always quick to respond, making collaboration efficient and seamless." SupportYourApp's dedicated agent has helped the client provide customer support during nighttime hours and manage their workload effectively. As a result, the client considers expanding the team. Moreover, SupportYourApp has been responsive, straightforward, dedicated, and communicative. SupportYourApp provides L2 technical support for an edtech company, filling in for their night shift operations. They handle email support, resolve customer issues, and ensure consistent customer communication.

Anonymous

6 months ago

5.0

We appreciate their reliability and ability to provide consistently high-quality support.

"We appreciate their reliability and ability to provide consistently high-quality support." SupportYourApp's services have helped the client maintain strong customer engagement and ensure uninterrupted support. The team has been professional, efficient, and flexible throughout the engagement. SupportYourApp's communication is straightforward and focused on essential updates. SupportYourApp provides customer service outsourcing for a gaming company. The team is responsible for offering Level 1 customer support for the client's gaming content via email and phone on a 24/7 basis.

Sophia Cooper

7 months ago

5.0

Our consultant, Lucas, has shown exceptional dedication and genuine care for our business.

"Our consultant, Lucas, has shown exceptional dedication and genuine care for our business." SupportYourApp has resolved all tickets during their shift with minimal involvement from the client. The team has excellent communication and holds weekly meetings to ensure everything stays aligned. SupportYourApp is friendly and professional, making collaboration seamless and highly effective. SupportYourApp provides customer support services for an audio technology company. The team handles email and chat support from 4 p.m. to 1 a.m. Kyiv time and manages side projects for the client.

Sergio Espinal

7 months ago

5.0

The team’s proactive approach is remarkable — they regularly spot opportunities to improve workflows.

"The team’s proactive approach is remarkable — they regularly spot opportunities to improve workflows." SupportYourApp has delivered excellent 24/7 omnichannel support with strong service availability and fast response times. As a result, the client has achieved high customer satisfaction scores. The team has been responsive, reliable, and proactive, and their project management is well-organized. SupportYourApp provides 24/7 customer support for a visitor management software company. The team provides support via phone, chat, and email. They use Salesforce as the central platform for case management.

Anonymous

7 months ago

5.0

The simplicity of the partnership was most impressive.

"The simplicity of the partnership was most impressive." SupportYourApp successfully helped the client manage customer expectations. The team met all the client's needs and delivered work on time. Furthermore, the service provider communicated effectively through virtual meetings. Overall, the client praised the simplicity of the partnership. SupportYourApp provided customer support services for a fiber verification company. The team was responsible for all aspects of the client's customer success.

Anonymous

8 months ago

5.0

SupportYourApp has super-friendly people.

"SupportYourApp has super-friendly people." SupportYourApp's work led to solving cases within the desired period of time and covering 24-hour support for the client. The team was easy to reach and responsive to feedback throughout the engagement. Moreover, SupportYourApp's friendliness and timeliness were hallmarks of their performance. SupportYourApp provided customer support services for a financial services company. The team handled tickets from companies and end-users, assisted in fraud investigations, and analyzed transaction statuses.

Anonymous

10 months ago

5.0

I found working with SupportYourApp management a great experience.

"I found working with SupportYourApp management a great experience." SupportYourApp has helped the client achieve a 60% ticket resolution rate. The team is proactive, timely, and easy to communicate with. SupportYourApp's ability to quickly provide resources and deliver value has stood out in the partnership. The project management was also excellent. SupportYourApp provides customer support services for an IT company. The team offers ticket-based end customer and technical support and manages a 24/7 phone hotline for the client.

Anonymous

10 months ago

4.0

Everyone is efficient and proactively communicative, which makes working with them a breeze!

"Everyone is efficient and proactively communicative, which makes working with them a breeze!" SupportYourApp has received positive feedback from the client. The team has been responsive, reliable, and easy to work with. The team operates during the client's key hours. SupportYourApp communicates via email and holds monthly meetings to review progress and align on the next steps. SupportYourApp provides customer support services for a self-care platform. SupportYourApp expands the client's support team with agents who handle incoming inquiries and ensure users have a smooth experience.

Richard Feddema

1 year ago

5.0

SupportYourApp has always rapidly acted on all our requests.

"SupportYourApp has always rapidly acted on all our requests." SupportYourApp has helped the client meet their customer support needs in a timely manner. The team addresses requests promptly and provides regular updates on the progress. What stands out about SupportYourApp is their agents — they're all highly professional and always eager to learn. SupportYourApp provides customer support services for a CV writing software company. The team provides phone, email, chat, and translation support in over 10 different languages.