Support Your App

IT Staff Augmentation for SaaS Solutions Company

"The collaboration has met our expectations."

Customer Service Outsourcing for Online Course Platform

"Project management has been smooth and collaborative."

Very great company 💛 …

Customer Service Outsourcing for ERP Software Company

"They are quick to respond, open to feedback, and genuinely invest in making the partnership work effectively."

Customer Service Outsourcing for Financial Services Company

"They’re clear on expectations, keep communication open, and work with us to align on processes."

Recruitment & HR Outsourcing for Media Company

"SupportYourApp always does their best for their clients."

Call Center Services for Water & Energy Metering Company

"I'm impressed with SupportYourApp's hiring process for acquiring new agents and their project management."

⭐ 1/5 – Very disappointed

We are very disappointed with the service. From the beginning, there was a clear lack of ownership. Almost every ticket required review or correction on our side, which completely defeats the purpose of outsourcing support. Instead of reducing our workload, it actually created more work for us. Communication around availability was also a major issue. Time off was frequently communicated the same day, including vacation days. Over a total of 45 working days, 7 were taken as vacation plus an additional sick day (around 15.6% of the time not covered). While sick days are understandable, vacation should be planned and communicated in advance, especially when Mondays are high-volume days. Overall, the service did not meet expectations. We ended up doing more work, not less, and did not feel there was accountability or proactive management from the team. Would not recommend.

Customer Service Outsourcing for Lifestyle Apparel Brand

"They need to significantly improve ownership and accountability from their support agents."

Customer Service Outsourcing for Enterprise Health Platform

"What I found most impressive about this company is their operational excellence and a strong customer-centric mindset."

Customer Service Outsourcing for Email Delivery Platform

"Their flexibility and ability to adapt to our changing needs."

Customer Service Outsourcing for Vocal Biomaker Tech Company

"SupportYourApp actively pushes to receive more tasks, ensuring that they're providing valuable efforts."

IT Staff Aug for Generative AI Platform

"SupportYourApp is willing to work with a small team initially and scale later if needed"

Sales & Customer Support for Automation Company

“They're sharp, hardworking, responsive, and communicate well.”

Customer Service Outsourcing for Software Development Co

"We appreciate the team's tenacity in handling and reducing a growing backlog."

Outsourced Back-Office/Customer Service for Wellness App Co

"SupportYourApp's quality and genuineness of their people were impressive."

Customer Support for Elderly Check-In Company

"We’re happy with their services."

Customer Support Services for VR Fitness App

"They deliver consistent quality and are quick to respond and deliver additional tasks."

Customer Support for Product Information Mgmt Company

"SupportYourApp easily adjusts to our operational needs, which makes collaboration smooth and efficient."

L2 Technical Support for EdTech Firm

"The team is always quick to respond, making collaboration efficient and seamless."