MarKam Solutions

9 Reviews

5.0

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About MarKam Solutions

MarKam Solutions is a professional outsourcing services company that provides efficient and innovative solutions primarily focused on growth and optimization. Based in Sofia, Bulgaria, the company specializes in comprehensive customer experience (CX) and sales support. Their core services include Omnichannel CX (seamless cross-channel support), Contact Center Outsourcing, B2B & B2C Sales strategy and execution, and CX Consulting and Analysis. They aim to help businesses improve efficiency, reduce costs, and drive growth by leveraging tailored solutions and advanced technologies.

Industries

Healthcare

Finance & Accounting

Hospitality

+1 more

Region

Bulgaria

United States

Languages

English

Core Services

Lead Generation

Customer Support

Inbound & Outbound Call Center

Other Services

Digital Marketing 1

Lead Generation

Customer Support 4

Inbound & Outbound Call Center

Live Chat Support

Email Support

Multichannel Support

Virtual Assistants 1

Business Operations

Other Services 1

Customer Support

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact MarKam Solutions

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Company Reviews

Total Reviews

9

Last Rated 11/6/2025

Overall Ratings

5

Last Rated 11/6/2025

(9)

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Project Manager, MIRACL Digital Services Ltd

5 months ago

5.0

The price and quality of the service were not comparable to any other competitor.

MarKam Solutions has met the client's KPIs and SLAs. The team has shown a fast reaction and quick adaptation to changes. MarKam Solutions has a highly professional project management approach and a great corporate culture. The team has tailored solutions that work best for the client. | Highlights: MarKam Solutions showed very personal approach with attention to our company and project. Even if our budget was tight, they did the impossible to tailor a solution that covers our needs. Doing the extra mile

Original Review

Senior Account Manager, Creative Agency

5 months ago

5.0

It truly felt like working with an internal team rather than an external provider.

MarKam Solutions' support helped the client significantly increase listing output and improve turnaround times. Their management approach reduced the internal oversight workload. The team was flexible, efficient, and structured. They delivered on time and communicated clearly and proactively. | Highlights: We were most impressed by MarKam’s flexibility, the speed at which their team learned our processes, and their efficient management structure. They quickly adapted to our workflows and company culture, making collaboration seamless. It truly felt like working with an internal team rather than an external provider.

Original Review

CEO, Cleverix

8 months ago

5.0

MarKam Solutions demonstrated an exceptional project management approach throughout our collaboration.

MarKam Solutions' work has improved customer retention rates, satisfaction scores, and revenue. The team has demonstrated an exceptional project management approach, ensuring alignment with all stakeholders. The team's adaptability, communication, and technical expertise have stood out. | Highlights: What impressed us most about MarKam Solutions was their deep understanding of customer service frameworks, their adaptability to meet the unique needs of the client, and their strong grasp of evolving AI technologies. This combination allowed them to deliver innovative, customer-centric solutions with a high level of precision and agility

Original Review

Director of Sales, Auto Transport Broker

1 year ago

5.0

We are thrilled with our collaboration with MarKam Solutions and plan to continue to work with them in the long term.

MarKam Solutions has helped the client match or exceed sales goals while delivering a lower-cost option that improves the client's bottom line. The team has exceeded the client's expectations regarding speed and quality of delivery. Moreover, the client has praised the team's industry knowledge. | Highlights: Their extensive knowledge of this industry and not only the quality of the folks they have brought to our sales and dispatch teams but also the insights they bring to our team.

Original Review

VP of Sales, Auto Transport Company

1 year ago

5.0

They are extremely prompt and have exceeded our expectations in many areas.

Thanks to MarKam Solutions' efforts, the client has seen increased sales and revenue growth, exceeding their expectations. The team delivers on time and communicates via virtual meetings. Their ability to learn quickly and scale has impressed the client, resulting in a positive engagement. | Highlights: Their ability to learn quickly and scale combined with leveraging their outside experience.

Original Review

Head of Key Accounts, Zmatic OU

1 year ago

5.0

MarKam Solutions' in-depth process knowledge and technology stack awareness were impressive.

Thanks to MarKam Solutions' work, the client's lead generation has increased by 50%, conversion rates by 35%, and sales cycle time has lowered by 20%. The team has provided timely items, communicated proactively, and adapted to feedback. MarKam Solutions' professionalism and reliability stand out. | Highlights: MarKam Solutions' in-depth process knowledge and technology stack awareness were impressive.

Original Review

Director of Operations, Logistics & Supply Chain Company

1 year ago

5.0

They were very structured and detail-oriented in their approach.

Thanks to MarKam Solutions' efforts, the client has seen a 35% decrease in labor costs, a 15% increase in sales conversion, and an increase in company revenue. MarKam Solutions is detail-oriented and makes data-driven decisions to support the client's business needs. | Highlights: Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs.

Original Review

Managing Director, Furniture Manufacturer

1 year ago

5.0

Their in-depth knowledge of the latest technology and customer service frameworks impressed us.

MarKam Solutions' work has decreased the client's abandon rate from 35% to 5% and increased customer satisfaction scores by 30%. The team has been professional and has delivered all milestones on time. The team has communicated via in-person and virtual meetings. The team's knowledge has stood out. | Highlights: Their in-depth knowledge of the latest technology and customer service frameworks impressed us.

Original Review

COO, AES Shipping

1 year ago

5.0

Our experience has exceeded our expectations.

MarKam Solutions has increased the client's sales by 11%, and their work's net promoter score is 85. The client has seen a 34% sales conversion rate on supplied leads, and the team applies industry-leading strategies. MarKam Solutions delivers tasks on time and in a professional manner. | Highlights: Attention to detail and excellent communication skills between our company and MarKam Ability to apply industry leading strategies for continous improvement, coupled with the latest technology implementation.

Original Review