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Kinetic Innovative Staffing
726 Reviews
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About Kinetic Innovative Staffing
Kinetic Innovative Staffing is an outsourced remote staffing solutions partner that helps businesses build teams with highly qualified, Philippines-based talent, offering cost savings of up to 76%. Since 2013, they have filled over 15,000 roles by managing the entire process, from recruiting and training to payroll and HR support, for any desk job that can be done remotely. They serve a wide range of industries, accelerating business growth and empowering SMBs and startups to scale efficiently while focusing on core competencies.
Industries
Construction
Education
Finance & Accounting
Healthcare
HR & Recruiting
Legal
Media
Real Estate
Hospitality
+7 more
Region
Australia
Philippines
Languages
English
Core Services
Virtual Assistant
Core Service
Business Operations
Core Service
Administrative Support
Core Service
Back-Office Support
Core Service
Customer Support
Core Service
Other Services
Virtual Assistants
7
Virtual Assistant
Business Operations
Administrative Support
Back-Office Support
Data Entry
Email Inbox Management
Calendar Scheduling
IT & Operations
1
IT Help Desk
Web Development
1
Software Development
Customer Support
1
Technical Support
Other Services
1
Customer Support
Service Details
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Company Reviews
Total Reviews
726
Last Rated 3/28/2026
Overall Ratings
Last Rated 3/28/2026
Sort By
Penny C
1 week ago
Windstream will rip you off
Windstream will rip you off. Was trying to cancel service since late January and just got it canceled. They have had the router for a little over a week now. Called customer service 3 times, finally got thur and talked to 2 customer service representatives that told me I owed $282 for December, January, February and March. Notice it starts with December. Talked to a 3rd customer service explained the cancelation and she turns to her supervisor and they say will credit February and March. So now I owe $214. Now, my Math says you didn't credit enough. Yes, we you owed for November, December and January WHAT????November wasn't mentioned. The service never worked we always got some credit and when we got credit the service went up per month. The customer service is off shore, you can't get the same story out of anyone on or off shore. The will give you credit then raise the bill, it's ridiculous. Good riddance Windstream. If you are a future customer, don't even think about doing business with them.
Original Review
PR
Pastor RL Sparrow DDS
1 week ago
During the storm the church lost power…
During the storm the church lost power and phones. AEP came and replaced the phone soon after the storm. We have been trying to get our phones back on, Kinetic said they would be out, and never has been there. We’ve been at the church and parsonage all day and no one would show. This is a detriment to our work/services.
Hannah M Newberry
1 week ago
Kinetic is a bait and switch internet…
Kinetic is a bait and switch internet provider. They provide initially good service. However, it isnt long until your service drops. When you call it mysteriously speeds up only a day or so later to drop again. Or you call and get the message "there is a know service outage" but the message is continuous for weeks and when you finally talk to someone, again mysteriously all of a sudden your internet speeds up and then you go through this same cycle. Im dropping them for good. Further, during the initial period I had less than the speed I paid for and again when I called the speed mysteriously increased only to drop. I started to take snips of the speed and asked for a small credit initially trying to give them the benefit of the doubt and they refused. This company seems like a scam but its hard to know just why they would do this. Id gladly pay for consistent speeds but they just cant help but drop you to next to nothing. At least with Spectrum they really tried to maintain their commitments but were expanding/upgrading too quickly. Windstream/Kinetic is just a scam type business.
W
Wayne
1 week ago
I'm unable to get kinetic to explain billing procedures…
I'm unable to get anyone to explain billing procedures to me . The only representative I can reach has English as a second language. He was not helpful. The bill due on website does not match the bill I download. The dates do not match, and the company name does not match. When I put the account on "auto pay" they charge me a ten dollar late fee.
W
William
1 week ago
The company did a great job a wonderful…
The company did a great job a wonderful tremendous job everyone was very helpful
NO
Non of your business
2 weeks ago
I cant wait to cut this non-working…
I cant wait to cut this non-working crap off and get Verizon Kinetic sucks always spinning 🥴 Always a problem Sick of it Been putting up with this crap for awhile Im done
Bobby Bobby
2 weeks ago
Constant incorrect bills
I can’t even count how many times they have gotten my bill incorrect. I have called in to negotiate a new rate or have an auto pay discount applied and they tell me what my new bill will be but when I receive the bill it is wrong, every time. I constantly have to call them back to correct it and they continue to get it wrong many times. They increased the bill at one point without notifying me and when I called about it they said everyone’s bill went up. They will not transfer you to a supervisor but tell you one will mysteriously call you back, no idea when. They have also told me I am eligible for increased speeds and they will apply it for no extra charge however I never receive the increased speed. I have spent more time on the phone with them trying to get them to do their job correctly than any other utility provider.
J
jaleesa
2 weeks ago
The Internet doesn't work very well
The Internet doesn't work very well. It's always in and out. The customer service is trash. Every month it's something dealing with them. I've had them for 3-4 years and since April of last year I've been having the worst experience with them. Go to spectrum don't use kinetic.
TE
Todd Esser
2 weeks ago
Sarah W
2 weeks ago
Absolutely horrible
Absolutely horrible. Randomly do not have phone or internet services. They refuse to come out for 6 days. Absolutely horrendous customer service. Beware!!
J
Jerry
2 weeks ago
Horrible customer service
Horrible customer service, scheduled appointment for service and took off work to be there. Come to find out they cancelled my service moved it out a week and didnt notify me. They couldnt even give me any reason why.
Carmen Daszczuk
2 weeks ago
Just pray you never need technical support
We experienced some weather and my modem got fried during a power outage. Called support to get a new one , they scheduled a technician to come out the following Monday.(this was a thurs). That got cancelled due to a widespread internet outage, called back and supposedly had another appointment but never got a confirmation. Called back again and no service ticket was entered, this time the guy hung up. Tried again, they said they ordered me a modem. Should arrive Monday. Never came, again… they said Tuesday. No modem. Called back, transferred four times. Modem never was shipped so they say I’ll get a technician out. Transferred to a guy who tries to order me a modem again … I’ve been out of internet for a week no idea how to get help or escalate and I finally cancelled my service because how can a technician support department be this bad and this confused and no one be able to escalate me to get a resolution. Terrible terrible customer service.
Laura Wood
2 weeks ago
Don't walk, RUN
Don't walk, RUN from this company. I have used this company for my landline (yes, I still HAD one of those) for many, many, many years as well as had internet with them several years ago. There are numerous issues with the landline and some months, days go by without a dial tone. If it rains you can bet that you will no longer have service (phone or internet). The equipment is old and since there are so few of us out this way, they absolutely will not upgrade. On one hand, I understand that. On the other, we are paying for a service that is not provided, and definitely no discount is provided. Since they will be doing away with service out this way completely in a couple years (not that it has been communicated officially), my parents and I both chose to transfer our phone numbers to a different company. Plus I finally got my parents to switch internet companies since much of the time they would have to come over and take my hot spot back to their house just so they could get online. I started the transfer process on my phone 2/27/2026 from Windstream and had my parents call to start theirs the same day. Weeks went by and there was issue upon issue. My new phone company had to get involved and escalate the issue on their end. They did say they have a lot of issues with Windstream with other customers as well. Both lines had Family Bundles that could only be removed by the new company emailing Windstream. My parents bundled phone, internet, and satellite with them so maybe that's why it was on their account. I, on the other hand, had canceled internet with them years ago since I work from home and need reliable internet. So was that the reason for the Family Bundle? It doesn't appear anywhere on my bill nor do I know what it is. Once the Family Bundle was removed, my parents transfer was able to go through....mine, not so much. Now they wouldn't take my zip code. The phone number I had with Windstream is the same and only phone number that has ever been used as a landline for this house. Same with the address. Nothing has changed. Yet, Windstream, had TWO zip codes for my house. The second zip isn't on my bill; funny how the bill managed to find me before I had it emailed. And yes, the billing and service address are and always have been the same. It took three weeks to get them to transfer my number out (my parents just over 2 weeks). Again, I understand that there might be issues since it's a landline transferring to a cell; I didn't expect it to happen overnight. However, it took three weeks. I chatted online with someone earlier this week at Windstream to make sure that I was completely done and my account would be closed. I asked when I might receive the final bill and about how much it would be. I was told Thursday (tomorrow) and around $60 for the final bill. I log on today and see my final bill ($80) and even though I transferred out before the new month began (3/16/2026), I now have the privilege of paying for another month (until 4/15/2026) for a service that I no longer have with Windstream. I always felt so sorry for the tech that would have to come out and try to fix the line/internet due to the many, many phone calls because of issues over the years. They knew there were issues and would apologize because they couldn't fix it. They would try their best. If you are in an area where Windstream is your only option, I'm sorry. I've been there and done that and am so glad to be done.
Tori L
3 weeks ago
It’s so hard to get in contact with…
It’s so hard to get in contact with anyone local to get something done . This is the second time our internet has went down and we will be without WiFi for another Week before anyone can come out . I should not have to take off work to meet someone . Also the bill goes up every other month . Really thinking about switching bad to spectrum .
Frankie Glenn
3 weeks ago
It is a total lie
It is a total lie. It is no faster than any other internet service. As a matter of fact, it is slower. All the promos they offer you. You never get it is a worse service. I've ever had. I went back with spectrum. The bill has stayed the same for over 5 years. Unlike kinetic, which just goes up and down as they wish
RK
Rickie Kalb
3 weeks ago
Theresa Morrison
3 weeks ago
Timothy Shoemaker
If it had not been for Timothy Shoemaker I probably would have never had my Internet fixed. Apparently the exchanging of the copper wires that was ran to my house was done crappy. They drilled a new hole in my house instead of putting where it should have been because the outsource man was to lazy to go under my house which u can walk under and put it where it should have been. Timothy had them come back out and do it correctly and then I found out later that my alarm system was not hooked back up with the new lines so we did without security that would call the fire and police department if anything happened and Timothy Shoemaker came back out on a Saturday and worked with my security man to get it fixed back and installed my new modem and he was great. Very knowledgeable and apologized for all the trouble we were having. He even called the office to let them know I had been switched over to fiber optic. He also had Yanette to call me about my mom’s and that was taken care of as well. He was super helpful and went above and beyond. Now I got another call insisting my service has not been changed over to fiber optic and they will be coming out again to “change it “ bc I was told it was not noted on account. I also found out by Kyler that I have been paying about $100 more a month than I should be and I expect a r Credit to my account. I pay $195 a month and he said I could get it for about $80 plus tax for phone line for security system and internet. I would like to know why I have been charged double That for years and would like to be compensated for it. My main reason for the post is to brag on Timothy Shoemaker and let Windstream know you could use more people like him.
DO
Dana OHara Smith
3 weeks ago
Kinetic Windstream communication SUCKS
To: Kinetic Windstream From: Dana 03-12-2026 After 4 attempts to make an appointment to upgrade my wifi, 3 appointments have been cancelled. One of which I was not notified. (How professional is that?) I have a house in High Springs. I do not live there. I have a tenant with a busy job who cant take a day off to meet you at the house, therefore I need to drive 5 hours north to meet you there. We have an appointment set for April 24th, of which YOU sent me appointment options. I still receive daily texts annoying me to make an earlier appointment. Yesterday my tenant informed me that you sent me a threatening letter that I was going to be charged $30 a month because I “couldn’t meet your deadline” This is BS! You better NOT charge me $30 bucks because I have been making appointments all along! Yes, and you WINDSTREAM have cancelled 3 of them. I am reporting you to the Better Business Bureau as well. We have an appt set for April 24th. I have to leave work and drive 5 hours to get there. You better NOT cancel on me this time! Dana
JT
James T Claunch
3 weeks ago
Very happy nice person helped me l am…
Very happy nice person helped me l am happy thank you
David Barley
3 weeks ago
Abysmal explanation or help
First let me say that the sheer lack of concern from the financial department is staggering. I was double charged on my account and when you can actually talk to human, I was transferred until I reached the financial department. When I explained to the representative of the double charge, I received the most abysmal response of 14 business days to issue a refund. I asked to speak to a manager and I was told first, that the manager was off and then they had stepped out of the department. What multi million dollar business does not have someone overseeing the life blood of a company?!?! 14 seconds to take the money from my account and 14 business days to get it back?!?!? Ridiculous in my opinion. Second, my monthly bill has increased significantly. I inquired about the increase, asking for the reasons as to why my bill has increased, and the answer I received was bills go up and I can’t tell you why. Seriously!!!!! Unfortunately I live in an area that only offers Kinetic by Windstream so I’m stuck as far as options. They realize this so there’s no recourse for customers in my situation!!!
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