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CiQ
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About CiQ
Contact iQ is a boutique Business Process Outsourcing (BPO) provider specializing in delivering outstanding, cost-effective contact center solutions. Based in South Africa, they focus on developing long-term partnerships by tailoring their services to client needs, regardless of campaign size. Leveraging industry-leading insights from their sister company, Connect iQ, they offer enhanced performance in key areas: Customer Service, Customer Retention, and New Acquisition (Inbound and Outbound sales). Their extensive channel support includes Omni-Channel, Voice, Chat, Email, and Social Media, alongside Back Office Processing and Case Management. They serve multiple sectors, including Financial Services, Telecommunications, and Retail, priding themselves on a highly experienced management team and strategies that foster high employee engagement and low attrition.
Industries
Finance & Accounting
Hospitality
Region
Australia
South Africa
United Kingdom
United States
Languages
English
Core Services
Lead Generation
Core Service
Customer Support
Core Service
Inbound & Outbound Call Center
Core Service
Multichannel Support
Core Service
Other Services
Digital Marketing
1
Lead Generation
Customer Support
2
Inbound & Outbound Call Center
Multichannel Support
Virtual Assistants
2
Business Operations
Back-Office Support
Other Services
1
Customer Support
Service Details
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