Callpoint AG

25 Reviews

4.2

About Callpoint AG

Callpoint is a leading Swiss call center with over 600 employees across three locations (Basel, Fribourg, Zurich), covering all facets of inbound and outbound customer communication. The company's core mission is to deliver service that "wows" by prioritizing employee satisfaction and competence, which in turn ensures the highest quality of service and sales. Their specialized offerings include Customer Service, Dispatching Service, Helpdesk, and Telemarketing. Callpoint is recognized for its strong regulatory know-how, specific industry knowledge, and high IT competence, providing ISO-certified quality and acting as the ideal partner for companies in the Swiss market seeking exceptional customer management.

Industries

Finance & Accounting

Region

Switzerland

Languages

English

Addresses

Switzerland

Hochbergerstrasse 15, 4057 Basel, Switzerland

Primary Address

Core Services

Help Desk Support

Inbound & Outbound Call Center

Multichannel Support

Other Services

Customer Support 2

Email Support

Live Chat Support

Service Details

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Company Reviews

Total Reviews

25

Last Rated 6/15/2026

Overall Ratings

4.16

Last Rated 6/15/2026

(18)

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Daniel Maier

3 weeks ago

1.0

Sorry, but I have to get this off my chest. Incompetent beyond belief. The organization is damaging to the company. The right hand doesn't know what the left is doing.

Sven Feurer

1 month ago

1.0

The support from this company is abysmal. If I could, I'd give it zero stars. Why? … More

Samuel Mancuso

1 month ago

5.0

Hello Callpoint AG I would like to extend a very special thank you to Mr. Petralia Calogero. … More

Charlotte Eiram

1 year ago

5.0

I think the service is excellent. The account manager is very friendly and the service is generally great. The telephone operators are very nice and professional.